Blackberry Bold 9650 User Manual page 88

User Guide
• If "More available" appears at the end of the message or attachment, press the
• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
HTML email messages do not appear correctly
Try the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• Try downloading external pictures. Press the
• Try viewing your message in plain text. Press the
Some email folders appear dimmed
If you cannot forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
• Wait for a few seconds. The email folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related topics
Reconcile email over the wireless network, 11
Email filters are not working correctly
Try the following actions:
• Verify that your email filters are turned on.
• Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email.
Related topics
Email filters, 61
I cannot turn on cell broadcasting
If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast
messages.
Clear the check box beside all languages that your SIM card does not support.
I cannot attach a file to a text message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
Try the following actions:
86
key > Get Images.
key > Get Plain Text.
key > More or More All.
Messages