Chapter 3. Solving Problems - IBM CFFh Installation And User Manual

Chapter 3. Solving problems

If you are having a problem with the expansion card, use the following information
to help you determine the cause of the problem and the action to take. Additional
troubleshooting and debugging procedures are available in the Hardware
Maintenance Manual and Troubleshooting Guide or in the Problem Determination
and Service Guide for your blade server.
Make sure that you are using the latest versions of device drivers and firmware for
your blade server and management module. If these items are not at the latest
levels, the BladeCenter unit might not recognize the expansion card and might not
turn it on. Go to http://www.ibm.com/systems/support/ for the latest information
about upgrading the device drivers and firmware for BladeCenter components. The
latest instructions are in the documentation that comes with the updates.
To determine whether the problem is caused by the hardware, perform the following
tasks:
v Make sure that the expansion card is installed correctly.
v Make sure that the Ethernet I/O modules are installed in the appropriate I/O bay,
To determine whether the installation problem is caused by the device driver or
firmware, perform the following tasks:
v Make sure that the correct device driver is installed. To download or get
v Make sure that the expansion-card firmware is at the latest level. See "Installing
If you still have a system configuration problem, see the documentation that comes
with your blade server, or contact IBM technical support to determine whether your
system board requires a special configuration. See Appendix A, "Getting help and
technical assistance," on page 15
© Copyright IBM Corp. 2008
are operating correctly, and are correctly connected.
information about the latest supported device drivers, utilities, and
documentation, go to http://www.ibm.com/systems/support/. Also see the
Installation and User's Guide and the Problem Determination and Service Guide
for your blade server, and the Problem Determination and Service Guide for your
BladeCenter H or BladeCenter S units for more information.
device drivers and firmware" on page 9 for more information
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