Heat & Glo GATEWAY Owner's Manual
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Model: GATEWAY
• Important operating
a n d m a i n t e n a n c e
instructions included.
WARNING: If the information in these
instructions is not followed exactly, a fi re
or explosion may result causing property
damage, personal injury, or death.
• DO NOT store or use gasoline or other fl am-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Immediately call your gas supplier from a
neighbor's phone. Follow the gas suppli-
er's instructions.
- If you cannot reach your gas supplier, call
the fi re department.
• Installation and service must be performed
by a qualifi ed installer, service agency, or the
gas supplier.
NOTICE
DO NOT DISCARD THIS MANUAL
• Read, understand and follow
these instructions for safe
installation and operation.
Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13
Owner's Manual
Installation and Operation
• Leave this manual with
party responsible for use
and operation.
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
fi replace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other fl ammable
materials.
• Keep clothing, furniture, draperies and other fl ammable
materials away.
This appliance has been supplied with an integral barrier
to prevent direct contact with the fi xed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
In the Commonwealth of Massachusetts installation must be
performed by a licensed plumber or gas fi tter.
A CO detector shall be installed in the room where the appliance
in installed.
Installation and service of this appliance should be
performed by qualifi ed personnel. Hearth & Home
Technologies suggests NFI certifi ed or factory trained
professionals, or technicians supervised by an NFI
certifi ed professional.
1

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Summary of Contents for Heat & Glo GATEWAY

  • Page 1 Installation and service of this appliance should be performed by qualifi ed personnel. Hearth & Home Technologies suggests NFI certifi ed or factory trained professionals, or technicians supervised by an NFI certifi ed professional. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 2: Congratulations

    BTUH: 00,000 00,000 00,000 00,000 MIN. MIN. INPUT INPUT BTUH: BTUH: 00,000 00,000 00,000 00,000 Serial Serial ORIFICE ORIFICE SIZE: SIZE: #XXXXX #XXXXX #XXXXX #XXXXX XXXXXXXX XXXXXXXX (Serie): (Serie): Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 3: Table Of Contents

    E. Junction Box Installation......36 Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 4 D. Contact Information ......49  = Contains updated information. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 5: Limited Lifetime Warranty

    3 years Firebox and heat exchanger Lifetime All replacement parts 90 Days beyond warranty period See conditions, exclusions, and limitations on next page. 4021-645F 02-18-13 Page 1 of 2 Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 6 THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE EXPRESSED WARRANTY SPECIFIED ABOVE. 4021-645F 02-18-13 Page 2 of 2 Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 7: Listing And Code Approvals

    • A 110-120 VAC circuit for this product must be pro- tected with ground-fault circuit-interrupter protection, in compliance with the applicable electrical codes, when it is installed in locations such as in bathrooms or near sinks. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 8: Requirements For The Commonwealth Of Massachusetts

    VENT DIRECTLY BELOW. KEEP CLEAR OF ALL OB- of the installation. STRUCTIONS”. See Gas Connection section for additional Common- wealth of Massachusetts requirements. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 9: User Guide

    FIXED GLASS ASSEMBLY (NOT SHOWN) SECTION 14.H. OUTSIDE AIR CONTROL GRATE SECTION 2.B. (NOT SHOWN) SECTION 2.H. MANTEL SECTION 5.D. SURROUND HEARTH CLEAR SPACE SECTION 2.D. Figure 2.1 General Operating Parts Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 10: Fan Kit (Optional)

    For more information refer to the instructions supplied with your decorative door or front. F. Fixed Glass Assembly See Section 14.H. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 11: Lighting Instructions (Ipi)

    For additional information on operating your Hearth & Home Technologies fi replace, please refer to www.fi replaces.com. Final inspection by Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 12: After Fireplace Is Lit

    Noise is caused by metal expanding and contracting as it heats up and cools down, similar to Metallic noise the sound produced by a furnace or heating duct. This noise does not affect the operation or longevity of the appliance. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 13: Maintenance And Service

    • Carefully set fi xed glass assembly in place on fi replace. Hold glass in place with one hand and secure glass latches with the other hand. • Reinstall door or decorative front. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 14: Maintenance Tasks-Qualifi Ed Service Technician

    • Remove all foreign objects. • Verify unobstructed air circulation. Figure 3.1 IPI Pilot Flame Pattern Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 15: Installer Guide

    VENT PIPE (SECTIONS 7 and 8) FRAMING HEADED OFF IN CEILING JOISTS (SECTION 8.C) CEILING FIRESTOP ON FLOOR OF ATTIC (SECTION 8.C) FRAMING/HEADER (SECTION 5) GAS LINE (SECTION 11) Figure 4.1 Typical System Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 16: Design And Installation Considerations

    DO NOT use this appliance if any part has been under water. Call a qualifi ed service technician to inspect the appliance and to replace any part of the control system and/or gas control which has been under water. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 17: Negative Pressure

    Recommended Recommended Location Location Marginal Location Location Recommended Location NOT Recommended Windward Leeward Multi-level Roofs Figure 4.2 Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 18: Framing And Clearances

    44 in. (112 cm) 44 in. (112 cm) Figure 5.1 Appliance Locations Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 19: Constructing The Appliance Chase

    Flooring Appliance (Height) (Depth) (Width) Appliance Inches 40-1/4 21-5/8 39-3/4 Millimeters 1022 1010 12,5 * Adjust framing dimensions for interior sheathing (such as sheetrock) Figure 5.2 Clearances to Combustibles Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 20: Mantel And Wall Projections

    (i.e., steel studs, concrete board, etc). 3-1/2 IN. Combustible Mantels Note: All measurements in inches. CEILING Figure 5.9 Non-Combustible Zone TOP OF HOOD Figure 5.4 Clearances to mantels or other combustibles above appliance Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 21: Termination Locations

    Over 16/12 to 18/12 ..........7.0 Over 18/12 to 20/12 ..........7.5 Over 20/12 to 21/12 ..........8.0 * 3 foot minimum in snow regions Figure 6.1 Minimum Height From Roof To Lowest Discharge Opening Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 22 Figure 6.3 Minimum Clearances for Termination • Vinyl protection kits are suggested for use with vinyl siding. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 23: Vent Information And Diagrams

    fi restop systems. • Install fi restops as specifi ed. Failure to keep insulation or other material away from vent Figure 7.1 Vent System Attachment pipe may cause fi re. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 24 TERMINATION LISTED B-VENT Figure 7.2 B-Type venting only STRAIGHT HORIZONTAL VENTING H (FT.) 40 Ft. Max. (12.2 m) 2 Ft. Min. (61 cm) TERMINATION Figure 7.3 PV-Flex venting only. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 25 35 Ft. Max. (10.7 m) V + H + H 35 Ft. Max. (10.7 m) Note: Only horizontal venting allowed after downward venting run. 3 FT. MAXIMUM Figure 7.5 PV-Flex only Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 26 3 Ft. Max. (91.4 cm) H + H 30 Ft. Max. (9.1 m) V + H + H 33 Ft. Max. (10.1 m) 3 FT. MAXIMUM Figure 7.7 PV-Flex only Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 27: Vent Clearances And Framing

    Framing should be constructed of 2 X 4 lumber or heavier. • Hearth & Home Technologies requires the use of an attic shield. Figure 8.2 Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 28: Install Wall Shield Firestops

    • Position a plumb bob directly over the center of the ver- can come in contact with the vent pipe. Follow your local tical vent component. building codes. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 29: Vent Termination

    • Use framing lumber the same size as the roof rafters and install the frame securely. Flashing anchored to the Figure 8.9 Minimum Height From Roof To Lowest Discharge Opening frame must withstand heavy winds. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 30: Appliance Preparation

    (see Figure 9.2). • Insert narrow end of handle through tab and into upper slot of door. • Check handle operation. Pull handle out to open, and in to close. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 31: Securing And Leveling The Appliance

    • Secure the appliance to the fl oor by inserting two screws through the pilot holes at the bottom of the appliance. NAILING TABS (BOTH SIDES) Figure 9.4 Proper Positioning, Leveling and Securing of a Appliance Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 32: Installing Vent Pipe

    EXHAUST FLEX CONNECT PV FLEX COLLAR STARTER Figure 8.1 1/2 in. bead of Hi temp silicone caulk inside pipe and outside connector Figure 8.2 PVFLEX-CONNECT Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 33: Gas Information

    fl exible gas connector are connected to the 1/2 in. (13 mm) control valve inlet. • If substituting for these components, please consult local codes for compliance. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 34: Electrical Information

    Follow instructions that come with those accessories. FLAME IPI IGNITION SENSOR NOTE: Flames too close to the ceramic insulators can cause nuisance lock- outs and electrode failure. Figure 12.1 IPI Ignition Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 35: Electrical Service And Repair

    Verify proper operation after servicing. WARNING! Risk of Shock! Replace damaged wire with type 105º C rated wire. Wire must have high temperature insulation. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 36: Junction Box Installation

    5. Tighten strain relief and reattach junction box to bracket with one screw. NOTICE: DO NOT wire  110-120 VAC to wall switch. JUNCTION BOX PILOT HOLE STRAIN RELIEF JUNCTION BOX BRACKET Figure 12.3 Junction Box Access Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 37: Finishing

    Comply with all minimum clearances to combustibles as specifi ed in this manual. Overlapping materials could ignite and will interfere with proper operation of doors and louvers. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 38: Appliance Setup

    Hearth & Home Technologies-approved optional acces- EMBER PLACEMENT sories with this appliance. Using non-listed accessories could result in a safety hazard and will void the warranty. Figure 12.2 Placement of Embers Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 39: Positioning The Logs

    The left end of log #2 rests against the stop on the right center bar. LOG #3 (SRV288-726): Position log #3 on the front right hand side of the grate against the 3 stops. 288-935 12/01 Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 40 LOG #5 (SRV285-720): Position log #5 on the location grooves on log #2 and log #3 as shown. LOG #6 (SRV278-705): Place the “Y” end of log #6 over the second rear grate bend and locate its top in the locating groove on log #2. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 41: Fixed Glass Assembly

    NOTICE: If sooting occurs, provide more air by opening LATCHES the air shutter. (BOTH BOTTOM AND TOP) Air Shutter Settings GLASS ASSEMBLY Burner 1/4 in. Fully Open Figure 14.3 Fixed Glass Assembly Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 42: Troubleshooting

    Verify gap of igniter to right side of pilot hood. The gap should be approximately .17 in. or 1/8 in. (3 mm). C. Module is not grounded. Verify module is securely grounded to metal chassis of appliance. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 43 ON position. If there is no spark at “I” terminal module must be replaced. If there is a spark at “I” terminal, module is fi ne. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 44: Reference Materials

    ACCESS ELECTRICAL ACCESS Appliance Dimensions Table Location Inches Millimeters Location Inches Millimeters 39-1/4 5-1/8 39-9/16 1005 2-5/8 31-1/4 2-1/8 38-1/8 22-5/8 3-5/8 37-5/8 14-1/16 3-1/8 Figure 16.1 Appliance Dimensions Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 45: Vent Components Diagrams

    B. Vent Components Diagrams PVFLEX-10 PVFLEX-25 PV-FS PV-FLEX CONNECT BDA-01TR OPTIONAL AK-TV KIT CONTENTS Duct Termination Side Collar (2) Screws (8) Flex Duct Plastic Tie Strap (4) Damper Assembly Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 46 Louver Assembly, Top 288-252A Trim Door Mesh 288-031 Louver Assembly, Bottom 288-249A Blower Assembly 288-125A Burner NG 288-176A Burner LP 288-175A Additional service part numbers appear on following page. 3/13 Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 47: Service Parts

    Flex Ball Valve Assembly 302-320A 19.14 ON/OFF Rocker Switch 060-521A 19.15 Pre Aug 2009 19.16 Wire Assembly Post Aug 2009 288-050 Additional service part numbers appear on following page. Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 48 288-103 Touch Up Paint TUP-GBK-12 Conversion Kit NG NGK-GATEWAY Conversion Kit LP LPK-GATEWAY Pilot Orifi ce (NG) 446-505 Pilot Orifi ce (LP) 446-517 Regulator (NG) NGK-DXF Regulator (LP) LPK-DXF Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...
  • Page 49: Contact Information

    5890485, 5941237, 6006743, 6019099, 6053165, 6145502, 6374822, 6484712, 6601579, 6769426, 6863064, 7077122, 7098269, 7258116, 7470729, 8147240 or other U.S. and foreign patents pending. 2000-945B Printed in U.S.A. - Copyright 2013 Heat & Glo • GATEWAY • 288-900 Rev. AD • 3/13...

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