Dimplex BF8000ST Practical User's Manual page 12

What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in
material or workmanship during (i) the 2 year limited warranty period for products other than
fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for
surrounds (mantels) and trims, you have the following rights:
• Dimplex will in its sole discretion either repair or replace such defective product or part
without charge. If Dimplex is unable to repair or replace such product or part, or if repair or
replacement is not commercially practicable or cannot be timely made, Dimplex may, in lieu
of repair or replacement, choose to refund the purchase price for such product or part.
• Limited warranty service will be performed solely by dealers or service agents of Dimplex
authorized to provide limited warranty services.
• For products other than surrounds (mantels) and trims, this 2 year limited warranty entitles
the purchaser to on-site or in-home warranty services. Accordingly, Dimplex will be
responsible for all labour and transportation associated with repairing or replacing the
product or part except as follows: (i) charges which may be levied for travel costs incurred
to travel to the purchaser's site where the product is located if the purchaser's site is
beyond 30 miles (48 km) from the closest service depot of Dimplex's dealer or service
agent; and (ii) the purchaser is solely responsible for providing clear access to all
serviceable parts of the product.
• For surrounds (mantels) and trims, this 1 year limited warranty does not entitle the
purchaser to on-site or in-house warranty services. The purchaser is responsible for
removal and transportation of the surrounds (mantels) and trims (and any repaired or
replacement product or part) to and from the authorized dealer's or service agent's place of
business. On-site or in-home services for surrounds (mantels) and trims may be performed
at the purchaser's specific request and expense at Dimplex's then current rates for such
services. Dimplex will not be responsible for, and this limited warranty shall not include, any
expense incurred for installation or removal of the surrounds (mantels) or trims or any part
thereof (or any replacement product or part) including, without limitation, all shipping costs
and transportation costs to and from the authorized dealer's or service agent's place of
business and all labour costs. Such costs shall be the purchaser's responsibility.
What Dimplex and its dealers and service agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE
TO THE PURCHASER OR ANY THIRD PARTY. WHETHER IN CONTRACT, IN TORT, OR
ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN
CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE
PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH
LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL DIMPLEX, OR
ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES,
COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO THE PURCHASER.
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