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Supported Systems and Printers
Printer names longer than 31 characters (including the server name) have been known to cause long
print times or can cause FileMaker to crash.
If you are new to FileMaker pro and you do not have one of the supported printers available to print
to, we suggest you contact your computer support staff to assist you.
Long Print Times
Several different reasons will cause long print times of electronic forms. Troubleshooting long print
times can be difficult. The following causes have been found to cause long print times for users.
There is no set remedy for these causes. Remedies will vary according to location, network type and
location, and/or system type:
1. Printer driver - Check the printer driver. For Macintosh, LaserWriter 8.3 works quite well
for printing to Apple LaserWriter Postscript, and Hewlett Packard printers.
2. Network attached printer - Wire routing and the number of users using the printer can
significantly affect print times.
3. Fonts - Using a printer without the correct fonts or the fonts disabled can cause long
print times. 'Arial' and 'Times new Roman' installed on a Macintosh printing to a printer
without those fonts resident will cause very long print times.
4. Network attached printer - Wire routing and the number of users using the printer can
significantly affect print times.
5. Fonts - Using a printer without the correct fonts or the fonts disabled can cause long
print times. 'Arial' and 'Times new Roman' installed on a Macintosh printing to a printer
without those fonts resident will cause very long print times.
6. Low cache allocation - A low print cache or disk cache allocation may cause slow print
times for both Macintosh and Windows systems. If possible increase cache size.
7. Multiple applications - Multiple applications running simultaneously on a system without
sufficient memory can cause slow file response and print times.
For more information on printing problems see sections 7 (Printing) and Appendix A (Notes and
Warnings).
eForms User Guide
Page 10 - 2
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