HP 1240 Series User Manual page 118

chapter 8
problem
I cannot receive
faxes, but I can send
faxes.
(continued)
I cannot send faxes,
but I can receive
faxes.
Fax tones are
recorded on my
answering machine.
I hear static on my
telephone line ever
since I connected the
HP Fax.
108
possible cause and solution
• If you are not using a distinctive ring service, check to make sure
that the Answer Ring Pattern feature on your HP Fax is set to All
Rings. For information, see
(distinctive ringing)
•
If your HP Fax shares the same phone line with other types of
phone equipment—such as an answering machine or a PC
modem—the fax signal level could be reduced, causing fax
reception problems.
To find out if other equipment is causing a problem, disconnect
everything except the HP Fax from the phone line, and then try to
receive a fax. If fax reception is successful without the equipment,
then one or more pieces of the equipment is causing problems; try
adding them back one at a time and faxing, until you identify
which equipment is causing the problem.
• If you are using speed dial to dial the fax number, the HP Fax
might be dialing too fast or too soon. To solve this problem, try one
of the following:
– Try manually dialing the fax number from the HP Fax front
panel, or from an attached phone. For information, see
fax using monitor dialing
from a telephone
– Re-create the speed dial setting and insert some pauses. For
information, see
page 36.
•
If your telephone line has a PBX system, make sure you are dialing
the number for an outside line before dialing the fax number.
• The receiving fax machine might be having problems. To check
this, try calling the fax number from a telephone and listen for fax
tones. If you cannot hear fax tones, the receiving fax might not be
turned on or connected, or a voice mail service could be
interfering with the recipient's phone line.
• When you have an answering machine on the same phone line
you use for fax calls, you must connect the answering machine
directly to the HP Fax (or through a directly-connected PC modem,
if applicable) as described in
connect it as recommended, fax tones could be recorded on your
answering machine.
• If you did not connect the HP Fax from the port labeled "1-LINE" to
your telephone wall jack using the phone cord supplied in the box
with your HP Fax, you could hear static on your phone line and
you probably will not be able to fax
wire cord is different from the more common 4-wire cords you
might already have in your office. For more information, see
difficulties when sending faxes and when receiving faxes.
page 105.
change the answer ring pattern
on page 44.
on page 22 or
on page 23.
create individual speed-dial entries
fax setup on page 75. If you do not
successfully.*
send a
send a fax manually
on
This special 2-
I have
on
hp fax 1240 series