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HP PAVILION DV8 Maintenance And Service Manual

Hewlett-packard personal computer user manual.

 
HP Pavilion dv8 Entertainment PC
Maintenance and Service Guide
Document Part Number: 580213-001
September 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.

Summary of Contents

  • Page 1

    HP Pavilion dv8 Entertainment PC Maintenance and Service Guide Document Part Number: 580213-001 September 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting...

  • Page 2

    Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3

    Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

  • Page 4: Table Of Contents

    1 Product description 2 External component identification Top components ..............2–2 Display components .

  • Page 5: Table Of Contents

    Contents Bluetooth module ..............4–26 Keyboard.

  • Page 6: Table Of Contents

    7 Screw listing Phillips PM2.5×7.0 screw ............. . 7–1 Phillips PM2.0×4.0 screw .

  • Page 7

    Mass storage devices Maintenance and Service Guide Description HP Pavilion dv8 Entertainment PC Intel® Core™ i7-820QM 1.73-GHz processor (SC turbo up to 3.06 GHz) Intel Core i7-720QM 1.60-GHz processor (SC turbo up to 2.80 GHz) Intel 5 Series express chipsets...

  • Page 8

    Product description Category Mass storage devices (continued) Optical drives Microphone Audio Webcam Ethernet Wireless TV tuner 1–2 Description Supports the following dual hard drive configurations: ■ 1000-GB, 7200-rpm (500-GB × 2) ■ 1000-GB, 5400-rpm (500-GB × 2) ■ 640-GB, 7200-rpm (320-GB × 2) ■...

  • Page 9: Battery, Display

    Category External media cards Ports Docking Keyboard/pointing devices Power requirements Security Operating system Serviceability Maintenance and Service Guide Description One ExpressCard slot, supporting optional ExpressCard/54 cards Digital Media Slot supporting the following digital card formats: ■ Memory Stick (MS) ■ Memory Stick Pro (MSP) ■...

  • Page 10

    External component identification To see a list of hardware installed in the computer: » Select Start > Control Panel > System and Security. Then in the System area, click Device Manager. You can also add hardware or modify device configurations using Device Manager. ✎...

  • Page 11: Top Components, Display Components

    External component identification Top components Display components Item Component Internal display switch Wireless antennas (2) Internal digital dual-array microphones (2) Webcam light Webcam ✎ To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region.

  • Page 12: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Item Component Power button* Speakers (2) Maintenance and Service Guide Description ■ When the computer is off, press the button to turn on the computer. ■ When the computer is on, briefly press the button to initiate Sleep. ■...

  • Page 13

    External component identification Item Component Media button Previous/rewind button Play/pause button Next/fast forward button Stop button Optical drive button Volume mute button (10) Volume scroll zone (11) Treble/bass button (12) Treble or bass scroll zone (13) Wireless button (14) Fingerprint reader *This table describes factory settings.

  • Page 14: Keys

    Keys ✎ Your computer may look slightly different from the illustration in this section. Item Component esc key fn key Windows logo key Windows applications key Integrated numeric keypad keys Function keys Maintenance and Service Guide Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with a function key or the esc key.

  • Page 15: Lights

    External component identification Lights Item Component Caps lock light Power lights (2)* Volume mute light Volume down light Volume up light Treble light Bass light Treble/bass down light Treble/bass up light (10) Wireless light (11) Num lock light 2–6 Description On: Caps lock is on.

  • Page 16

    Maintenance and Service Guide Description ■ Blinking: The hard drive or optical drive is being accessed. ■ Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the internal hard drive. ■ On: A battery is charging. ■ Blinking: A battery that is the only available power source has reached a low battery level or a critical battery level.

  • Page 17: Pointing Devices

    External component identification Pointing devices Item Component TouchPad light TouchPad* Left TouchPad button* TouchPad on/off button TouchPad scroll zone Right TouchPad button* *This table describes factory settings. To view or change pointing device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings.

  • Page 18: Front Components

    Front components Item Component Digital Media Slot Digital Media Slot light Consumer infrared lens Maintenance and Service Guide Description Supports the following optional digital card formats: ■ Memory Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■...

  • Page 19: Right-side Components

    External component identification Right-side components ✎ Your computer may look slightly different from the illustration in this section. Item Component Audio-in (microphone) jack Audio-out (headphone) jacks (2) USB ports (2) Optical drive Optical drive light TV antenna/cable jack (select models only) Power connector 2–10 Description...

  • Page 20: Left-side Components, Rear Component

    Left-side components Item Component Security cable slot External monitor port Expansion port 3 RJ-45 (network) jack HDMI port eSATA/USB port USB port 1394 port ExpressCard slot Rear component Component Vent Maintenance and Service Guide Description Attaches an optional security cable to the computer. ✎...

  • Page 21: Bottom Components

    External component identification Bottom components Item Component Battery bay Mini Card compartment Battery release latch Vents (11) Hard drive bay Subwoofer 2–12 Description Holds the battery. Holds the WLAN module. Ä To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 22: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Product name Serial number (s/n) Part number/Product number (p/n) Model description Warranty period Maintenance and Service Guide Illustrated parts catalog Description This is the product name affixed to the front of the computer.

  • Page 23: Computer Major Components

    Illustrated parts catalog Computer major components 3–2 Maintenance and Service Guide...

  • Page 24

    Item Description 18.4-inch, AntiGlare, high-definition, dual-lamp display assembly (includes 2 WLAN antenna transceivers and cables, webcam, microphones, and logo) ✎ “Display assembly components” on page 3-6 Switch cover Keyboard cover (includes LED board and cable) Keyboard (includes cable): For use in Belgium For use in Denmark, Finland, and Norway For use in France For use in French Canada...

  • Page 25

    Illustrated parts catalog Item Description (10) Speaker assembly (11) Top cover (includes fingerprint reader board, fingerprint reader board cable, TouchPad, and TouchPad cables) (12) TouchPad on/off button board (includes cable) (13) System board (includes 1024 MB of graphics subsystem memory and replacement thermal material) (14) Processor (includes replacement thermal material):...

  • Page 26

    Item Description (24) WLAN module: Intel WiFi Link 5100 802.11 a/g/n WLAN module for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala,...

  • Page 27: Display Assembly Components

    Illustrated parts catalog Display assembly components Item Description Display enclosure Display Cable Kit, includes: (2a) Wireless antenna transceivers and cables (2b) Webcam/microphone module cable (2c) Display panel cable Display hinge cover Display Hinge Kit, includes: (4a) Display hinge bracket (4b) Display left and right hinges Webcam/microphone module Display inverter...

  • Page 28: Mass Storage Devices

    Mass storage devices Item Description Hard drive (includes left and right brackets, Mylar sleeve, connector, and 4 isolators): 500-GB, 7200-rpm 500-GB, 5400-rpm 320-GB, 7200-rpm 320-GB, 5400-rpm 250-GB, 7200-rpm 250-GB, 5400-rpm Optical drive (includes optical drive bezel and bracket): Blu-ray ROM with LightScribe DVD±RW SuperMulti DL Drive Blu-ray ROM DVD±RW SuperMulti DL Drive Solid-state drive (includes left and right brackets, Mylar sleeve, connector, and 4 isolators): 256-GB...

  • Page 29: Plastics Kit

    Illustrated parts catalog Plastics Kit Item Description Plastics Kit: ExpressCard slot bezel Mass storage device cover (includes five captive screws, secured by C-clips) WLAN module compartment cover (includes one captive screw, secured by a C-clip) 3–8 Spare part number 580404-001 Maintenance and Service Guide...

  • Page 30: Miscellaneous Parts

    Miscellaneous parts Description 120-W AC adapter Power cord: For use in Argentina For use in Australia For use in Brazil For use in Denmark For use in Europe, the Middle East, and Africa For use in India For use in Italy For use in the People’s Republic of China For use in South Africa For use in South Korea...

  • Page 31: Sequential Part Number Listing

    Illustrated parts catalog Sequential part number listing Spare part number Description 371693-001 Wired headset with volume control 449729-001 RTC battery 463953-001 120-W AC adapter 465540-001 Full-function remote control without teletext 465541-001 Full-function remote control with teletext 480385-001 8-cell, 73-Wh Li-ion battery 482899-001 NTSC/ATSC/ANG TV tuner module ✎...

  • Page 32

    Spare part number Description 496876-001 Display Cable Kit (includes wireless antenna transceivers and cables, webcam/microphone module cable, and display panel cable) 496887-001 Speaker assembly 496889-001 Rubber Feet Kit (includes 7 rubber feet) 496890-001 Screw Kit 496891-001 Cable Kit (includes TV tuner module cable) 498324-001 Display inverter 499242-001...

  • Page 33

    Illustrated parts catalog Spare part number Description 573758-001 System board (includes 1024 MB of graphics subsystem memory and replacement thermal material) 577000-001 Bluetooth module ✎ 577001-001 18.4-inch, AntiGlare, high-definition, dual-lamp display assembly (includes 2 WLAN antenna transceivers and cables, webcam, microphones, and logo) 577003-001 Display enclosure 577004-001...

  • Page 34

    Spare part number Description 578917-121 Keyboard for use in French Canada (includes keyboard cable) 579989-001 Fan/heat sink assembly (includes replacement thermal material) 580404-001 Plastics Kit ✎ 580986-001 TouchPad on/off button board (includes cable) 580987-001 Power button board (includes cable) 580988-001 Audio/infrared board (includes cable) 580989-001 USB board (includes cable)

  • Page 35: Preliminary Replacement Requirements, Tools Required, Service Considerations

    Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ■ Flat-bladed screwdriver ■ Magnetic screwdriver ■ Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Grounding Guidelines

    Removal and replacement procedures Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ■ Before removing or inserting a mass storage device, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37

    The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Ä CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray...

  • Page 38

    Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.

  • Page 39: Component Replacement Procedures, Service Tag

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 101 screws, in 8 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 40: Computer Feet

    Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 496889-001. There are 7 rubber feet, in three different sizes (1, 2, and 3), that attach to the base enclosure in the locations shown in the following illustration.

  • Page 41

    Battery Description 8-cell, 73-Wh Li-ion battery 4-cell, 63-Wh Li-ion battery Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 42: Optical Drive

    Removal and replacement procedures Optical drive ✎ The optical drive spare part kit includes an optical drive bezel and bracket. Description Blu-ray ROM with LightScribe DVD±RW SuperMulti DL Drive Blu-ray ROM DVD±RW SuperMulti DL Drive Before removing the optical drive, follow these steps: 1.

  • Page 43

    Removal and replacement procedures 5. If it is necessary to replace the optical drive bracket: a. Position the optical drive with the rear toward you. b. Remove the two Phillips PM2.0×4.0 screws 1 that secure the optical drive bracket to the optical drive. c.

  • Page 44: Mass Storage Device

    Removal and replacement procedures Mass storage device ✎ The mass storage device spare part kit includes a left and right bracket, Mylar sleeve, connector, and 4 isolators. Description Hard drive: ■ 500-GB, 7200-rpm ■ 500-GB, 5400-rpm ■ 320-GB, 7200-rpm ■ 320-GB, 5400-rpm ■...

  • Page 45

    Remove the mass storage devices: 1. Loosen the five Phillips PM2.5×6.0 captive screws 1 that secure the mass storage device cover to the computer. 2. Lift the rear edge of the mass storage device cover 2, swing it up and forward, and then remove the cover 3. The mass storage device cover is included in the Plastics Kit, spare part number 580404-001.

  • Page 46

    Removal and replacement procedures 6. If it is necessary to replace the left and right brackets, Mylar sleeve, connector, and isolators: a. Remove the two Phillips PM3.0×4.0 screws 1 from each side of the mass storage device. b. Remove the left and right brackets 2. c.

  • Page 47: Tv Tuner Module

    TV tuner module ✎ The TV tuner module spare part kit does not include a TV tuner module cable. The TV tuner module cable is included in the Cable Kit, spare part number 496891-001. Description DVB-T TV tuner module DVB-T/ANG TV tuner module NTSC/ATSC/ANG TV tuner module Before removing the TV tuner module, follow these steps: 1.

  • Page 48

    Removal and replacement procedures ✎ If the TV tuner module is removed and not replaced, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the TV tuner module. 4–14 Maintenance and Service Guide...

  • Page 49: Rtc Battery

    RTC battery Description RTC battery Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 50: Memory Module

    Removal and replacement procedures Memory module Description 4096-MB (1066-MHz, DDR3) 2048-MB (1066-MHz, DDR3) 1024-MB (1066-MHz, DDR3) Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 51: Wlan Module

    WLAN module Description Intel WiFi Link 5100 802.11 a/g/n WLAN module for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Herzegovina, Honduras, Hong Kong, Hungary, Iceland,...

  • Page 52

    Removal and replacement procedures Remove the WLAN module: Ä CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

  • Page 53

    3. Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module. ✎ The black WLAN antenna cable is connected to the WLAN module “Main” terminal. The white WLAN antenna cable is connected to the WLAN module “Aux” terminal. If the computer is equipped with an 802.11a/g/n WLAN module, the yellow WLAN antenna cable 2 is connected to the middle terminal on the WLAN module.

  • Page 54

    Removal and replacement procedures ✎ If a WLAN antenna is not connected to the terminals on the WLAN module, a protective sleeve must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 4–20 Maintenance and Service Guide...

  • Page 55: Switch Cover

    Switch cover Description Switch cover Before removing the switch cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 56

    Removal and replacement procedures 3. Turn the computer display-side up, with the front toward you. 4. Open the computer as far as possible. 5. Lift the right side of the switch cover 1 until it detaches from the computer. 6. Remove the switch cover 2 by lifting it straight up. Reverse this procedure to install the switch cover.

  • Page 57: Keyboard Cover

    Keyboard cover Description Keyboard cover (includes LED board and cable) Before removing the keyboard cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 58

    Removal and replacement procedures 3. Disconnect the LED board cable 1 from the low insertion force (LIF) connector on the LED board. 4. Remove the keyboard cover 2. Reverse this procedure to install the keyboard cover. 4–24 Maintenance and Service Guide...

  • Page 59: Power Button Board

    Power button board Description Power button board (includes cable) Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 60: Bluetooth Module

    Removal and replacement procedures Bluetooth module ✎ The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is available using spare part number 537921-001. See module cable removal information. Description Bluetooth module Before removing the Bluetooth module, follow these steps: 1.

  • Page 61: Keyboard

    Keyboard ✎ The keyboard spare part kit includes a keyboard cable. For use in country or region: Belgium Denmark, Finland, and Norway France French Canada Germany Italy The Netherlands Portugal Russia Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62

    Removal and replacement procedures Remove the keyboard: 1. Turn the computer upside down, with the front toward you. 2. Remove the two Phillips PM2.5×7.0 screws that secure the keyboard to the computer. 3. Turn the computer display-side up, with the front toward you. 4.

  • Page 63

    6. Lift the rear edge of the keyboard 1 until it rests at an angle. 7. Release the keyboard 2 by sliding it back to disengage the tabs on the front edge of the keyboard from the top cover, and rest it on the display. 8.

  • Page 64: Power Button Board Cable

    Removal and replacement procedures Power button board cable ✎ The power button board cable is included with the power button board, spare part number 580987-001. Before removing the power button board cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 65: Bluetooth Module Cable

    Bluetooth module cable Description Bluetooth module cable Before removing the Bluetooth module cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 66: Led Board Cable

    Removal and replacement procedures LED board cable ✎ The LED board cable is included with the keyboard cover, spare part number 577009-001. Before removing the LED board cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 67: Speaker Assembly

    Speaker assembly Description Speaker assembly Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 68: Display Assembly

    Removal and replacement procedures Display assembly Description 18.4-inch, AntiGlare, high-definition, dual-lamp display assembly (includes 2 WLAN antenna transceivers and cables, webcam, microphones, and logo) Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 69

    Ä CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 5. Remove the four Phillips PM2.5×7.0 screws 1 that secure the display assembly to the computer. Be sure to hold the display before removing the last screw, to prevent damage to the display.

  • Page 70

    Removal and replacement procedures b. Turn the display assembly upside down, with the bottom edge toward you. c. Release the display enclosure bottom edge 1 as far as the wireless antenna cables and display logo LED cable allow. d. Remove the wireless antenna cables 2 from the slot built into the display hinge cover. e.

  • Page 71

    9. If it is necessary to replace the webcam/microphone module: a. Remove the Phillips PM2.0×4.0 screw 1 that secures the module to the display bezel. b. Release the webcam/microphone module 2 as far from the display bezel as the webcam/microphone module cable allows.

  • Page 72

    Removal and replacement procedures 11. If it is necessary to replace the webcam/microphone module cable, remove the cable from the display panel. The webcam/microphone module cable is included in the Display Cable Kit, spare part number 496876-001. 12. If it is necessary to replace the display panel cable: a.

  • Page 73

    13. If it is necessary to replace the display inverter: a. Release the display inverter 1 as far from the display bezel as the backlight cables and display panel cable allow. b. Disconnect the two backlight cables 2 and the display panel cable 3 from the display inverter, and remove the display inverter.

  • Page 74

    Removal and replacement procedures c. Remove the four Phillips PM2.0×4.0 screws 1 that secure the display hinges to the display panel. d. Remove the four Phillips PM2.5×7.0 screws 2 that secure the display hinges to the display panel. e. Remove the display hinges 3. The display hinges and display hinge bracket are included in the Display Hinge Kit, spare part number 496874-001.

  • Page 75: Top Cover

    Top cover Description Top cover (includes fingerprint reader board, fingerprint reader board cable, TouchPad, and TouchPad cables) Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 76

    Removal and replacement procedures Remove the top cover: 1. Turn the computer upside down, with the front toward you. 2. Remove the 14 Phillips PM2.5×7.0 screws that secure the top cover to the base enclosure. 3. Remove the three Phillips PM2.0×4.0 screws 1 in the mass storage device bay, and the four Phillips PM2.5×4.0 screws 2 in the battery bay, that secure the top cover to the base enclosure.

  • Page 77

    4. Turn the computer right-side up, with the front toward you. 5. Disconnect the following cables from the system board: 1 TouchPad board cable 2 TouchPad on/off button board cable 3 USB board cable 4 Power connector cable 6. Release the power connector cable 1 and USB board cable 2 from the clips and routing channel built into the top cover.

  • Page 78

    Removal and replacement procedures 7. Remove the five Phillips PM2.5×7.0 screws that secure the top cover to the base enclosure. 8. Lift the rear edge 1 of the top cover until it rests at an angle. 9. Slide the top cover 2 back until the fingerprint reader board cable is accessible. 4–44 Maintenance and Service Guide...

  • Page 79

    Removal and replacement procedures 10. Release the ZIF connector 1 to which the fingerprint reader board cable is attached, and disconnect the fingerprint reader board cable from the system board. 11. Remove the top cover 2. Reverse this procedure to install the top cover. Maintenance and Service Guide 4–45...

  • Page 80: Touchpad On/off Button Board

    Removal and replacement procedures TouchPad on/off button board Description TouchPad on/off button board (includes cable) Before removing the TouchPad on/off button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 81

    Remove the TouchPad on/off button board: 1. Turn the top cover upside down, with the front toward you. 2. Remove the Phillips PM2.0×4.0 screw 1 that secures the TouchPad on/off button board to the top cover. 3. Remove the TouchPad on/off button board 2. Reverse this procedure to install the TouchPad on/off button board.

  • Page 82: System Board

    Removal and replacement procedures System board Description System board (includes 1024 MB of graphics subsystem memory and replacement thermal material) 573758-001 Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 83

    Removal and replacement procedures Remove the system board: 1. Turn the computer upside down, with the front toward you. 2. Disconnect the subwoofer cable from the system board. 3. Turn the computer right-side up, with the front toward you. 4. Disconnect the fan cable 1 from the system board. 5.

  • Page 84

    Removal and replacement procedures 8. Remove the three Phillips PM2.5×7.0 screws that secure the system board to the base enclosure. 9. Use the optical drive connector 1 to lift the system board 2 until it rests at an angle. 10. Remove the system board 3 by sliding it up and to the right. Reverse this procedure to install the system board.

  • Page 85

    Description Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.

  • Page 86

    Removal and replacement procedures Remove the fan: 1. Remove the two Phillips PM2.0×4.0 screws 1 that secure the fan to the base enclosure. 2. Remove the fan 2 from the base enclosure. Reverse this procedure to install the fan. 4–52 Maintenance and Service Guide...

  • Page 87: Subwoofer

    Subwoofer Description Subwoofer (includes 3 mounting grommets) Before removing the subwoofer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 88

    Removal and replacement procedures Remove the subwoofer: 1. Remove the three Phillips PM2.5×5.0 broadhead screws 1 that secure the subwoofer to the base enclosure. 2. Remove the subwoofer 2 by lifting it straight up. ✎ The rubber grommets 3 should be inspected and replaced in the correct locations 4 on the subwoofer. These grommets are critical for satisfactory subwoofer performance.

  • Page 89: Audio/infrared Board

    Audio/infrared board Description Audio/infrared board (includes cable) Before removing the audio/infrared board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 90

    Removal and replacement procedures Remove the audio/infrared board: 1. Release the ZIF connector 1 to which the audio/infrared board cable is attached, and disconnect the audio/infrared board cable from the system board. 2. Remove the Phillips PM2.0×4.0 screw 2 that secures the audio/infrared board to the base enclosure. 3.

  • Page 91: Usb Board

    USB board Description USB board (includes cable) Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 92: Power Connector Cable

    Removal and replacement procedures Power connector cable ✎ The power connector cable is included in the base enclosure spare part kit, spare part number 577005-001. Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 93: Tv Tuner Module Cable

    TV tuner module cable ✎ The TV tuner module cable is included in the Cable Kit, spare part number 496891-001. Before removing the TV tuner module cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 94: Fan/heat Sink Assembly

    Removal and replacement procedures Fan/heat sink assembly Description Fan/heat sink assembly (includes replacement thermal material) ✎ To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 95

    Remove the fan/heat sink assembly: 1. Disconnect the fan cable 1 from the system board. 2. Loosen the four Phillips PM2.0×11.0 captive screws 2 and the two Phillips PM2.5×5.0 captive screws 3 that secure the fan/heat sink assembly to the system board. ✎...

  • Page 96

    Removal and replacement procedures ✎ The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed: ■ Thermal paste is used on the processor 1 and the heat sink section 2 that services it. ■...

  • Page 97: Processor

    Processor ✎ The processor spare part kit includes replacement thermal material. Description Intel Core i7-820QM 1.73-GHz processor (SC turbo up to 3.06 GHz) Intel Core i7-720QM 1.60-GHz processor (SC turbo up to 2.80 GHz) Before removing the processor, follow these steps: 1.

  • Page 98

    Removal and replacement procedures Remove the processor: 1. Turn the processor locking screw 1 one-half turn counterclockwise, until you hear a click. 2. Lift the processor 2 straight up, and remove it. ✎ The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor.

  • Page 99: Starting Setup Utility, Using Setup Utility, Changing The Language Of Setup Utility

    Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. ✎ The fingerprint reader cannot be used to access Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences. To start Setup Utility: »...

  • Page 100: Navigating And Selecting In Setup Utility, Displaying System Information, Restoring Default Settings In Setup Utility

    Setup Utility Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the arrow keys. ■...

  • Page 101: Exiting Setup Utility, Setup Utility Menus, Main Menu, Security Menu

    Exiting Setup Utility You can exit Setup Utility with or without saving changes. ■ To exit Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press select Exit > Exit Saving Changes, and then press ■...

  • Page 102: System Configuration Menu, Diagnostics Menu

    Setup Utility System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Boot Options Diagnostics menu Select...

  • Page 103: Computer Specifications

    Computer specifications Dimensions Width Depth Height (front to rear) Weight Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

  • Page 104: Inch Display Specifications, Hard Drive Specifications

    Specifications 18.4-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum...

  • Page 105: Blu-ray Rom Dvd±rw Supermulti Dl Drive Specifications, System Dma Specifications

    Blu-ray ROM DVD±RW SuperMulti DL Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-RAM 8X DVD 16X CD-R 16X CD-RW System DMA specifications Hardware DMA0 DMA1* DMA2* DMA3 DMA4 DMA5* DMA6 DMA7 *ExpressCard controller can use DMA 1, 2, or 5. Maintenance and Service Guide Read: BD-ROM, BD-ROM-DL, BD-R,...

  • Page 106: System Memory Map Specifications, System Interrupt Specifications

    Specifications System memory map specifications Size 640 KB 128 KB 64 KB 64 KB System interrupt specifications Hardware IRQ IRQ0 IRQ1 IRQ8 IRQ12 IRQ13 IRQ16 IRQ17* IRQ18 IRQ19 IRQ20 IRQ21 IRQ22 *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. ✎...

  • Page 107: System I/o Address Specifications

    System I/O address specifications I/O address (hex) 000–01F 020–021 024–025 028–029 02C–03D 02E–02F 030–031 034–035 038–039 03C–03D 040–043 04E–04F 050–053 071–077 081–091 093–09F 0A0–0A1 0A4–0A5 0A8–0A9 0AC–0AD 0B0–0B1 0B2–0B3 0B4–0B5 0B8–0B9 0BC–0BD Maintenance and Service Guide System function (shipping configuration) DMA controller Program interrupt controller Program interrupt controller...

  • Page 108

    Specifications I/O address (hex) 0C0–0DF 0F0–0F0 0200–027F 3B0–3BB 3C0–3DF 400–47F 4D0–4D1 500–57F 1000–1003 1010–101F 2000–20FF 2000–2FFF 3000–4FFF 5000–6FFF 7000–701F 7020–703F 7040–705F 7060–707F 7080–709F 70A0–70BF 70C0–70DF 70E0–70E7 70E8–70EF 70F0–70F7 70F8–70FB 70FC–70FF EF80–EF9F FE00–FE0F FE80–EF8F FFFF 6–6 System function (shipping configuration) Direct memory access controller Numeric data processor Motherboard resources Mobile Intel 5 Series express chipset family...

  • Page 109: Phillips Pm2.5×7.0 Screw

    This section provides specification and reference information for the screws used in the computer. The screws listed in this section are available in the Screw Kit, spare part number 496890-001. Phillips PM2.5×7.0 screw Color Quantity Black Where used: 1 One screw that secures the optical drive to the computer 2 Two screws that secure the switch cover to the computer 3 Two screws that secure the keyboard to the computer Maintenance and Service Guide...

  • Page 110

    Screw listing Where used: 4 screws that secure the display assembly to the computer Where used: 4 screws that secure the display enclosure to the display assembly 7–2 Maintenance and Service Guide...

  • Page 111

    Screw listing Where used: 4 screws that secure the display hinges to the display panel Where used: 14 screws that secure the top cover to the base enclosure Maintenance and Service Guide 7–3...

  • Page 112

    Screw listing Where used: 5 screws that secure the top cover to the base enclosure Where used: 3 screws that secure the system board to the base enclosure 7–4 Maintenance and Service Guide...

  • Page 113: Phillips Pm2.0×4.0 Screw

    Phillips PM2.0×4.0 screw Color Quantity Black Where used: 2 screws that secure the optical drive bracket to the optical drive Maintenance and Service Guide Length Thread 4.0 mm 2.0 mm Screw listing Head diameter 4.5 mm 7–5...

  • Page 114

    Screw listing Where used: 1 Two screws that secure the TV tuner module to the system board 2 Two screws that secure the WLAN module to the system board Where used: 4 screws that secure the switch cover to the computer 7–6 Maintenance and Service Guide...

  • Page 115

    Screw listing Where used: One screw that secures the power button board to the top cover Where used: 1 Four screws that secure the keyboard to the computer 2 Two screws that secure the speaker assembly to the top cover Maintenance and Service Guide 7–7...

  • Page 116

    Screw listing Where used: 2 screws that secure the wireless antenna transceivers to the display enclosure Where used: One screw that secures the webcam/microphone module to the display bezel 7–8 Maintenance and Service Guide...

  • Page 117

    Screw listing Where used: 4 screws that secure the display hinge cover to the display bezel Where used: 2 screws that secure the display hinge bracket to the display bezel Where used: 4 screws that secure the display hinges to the display panel Maintenance and Service Guide 7–9...

  • Page 118

    Screw listing Where used: 3 screws that secure the top cover to the base enclosure Where used: One screw that secures the TouchPad on/off button board to the top cover Where used: 2 screws that secure the fan to the base enclosure 7–10 Maintenance and Service Guide...

  • Page 119

    Screw listing Where used: 1 One screw that secures the audio/infrared board to the base enclosure 2 One screw that secures the USB board to the base enclosure Where used: One screw that secures the power connector cable and bracket to the base enclosure Maintenance and Service Guide 7–11...

  • Page 120: Phillips Pm2.5×4.0 Screw

    Screw listing Phillips PM2.5×4.0 screw Color Quantity Black Where used: 4 screws that secure the top cover to the base enclosure 7–12 Length Thread 4.0 mm 2.5 mm Head diameter 5.0 mm Maintenance and Service Guide...

  • Page 121: Phillips Pm2.5×6.0 Captive Screw

    Phillips PM2.5×6.0 captive screw Color Quantity Black Where used: 1 Five captive screws that secure the mass storage device cover to the computer (screws are secured by C clips) 2 One captive screw that secures the WLAN module compartment cover to the computer (screw is secured by a C clip) Maintenance and Service Guide Length...

  • Page 122: Phillips Pm3.0×4.0 Screw

    Screw listing Phillips PM3.0×4.0 screw Color Quantity Silver Where used: 4 screws that secure the left and right brackets to the mass storage device 7–14 Length Thread 4.0 mm 3.0 mm Head diameter 5.0 mm Maintenance and Service Guide...

  • Page 123: Phillips Pm2.5×5.0 Broadhead Screw

    Phillips PM2.5×5.0 broadhead screw Color Quantity Silver Where used: 3 screws that secure the subwoofer to the base enclosure Maintenance and Service Guide Length Thread 5.0 mm 2.5 mm Screw listing Head diameter 8.0 mm 7–15...

  • Page 124: Phillips Pm2.0×11.0 Captive Screw

    Screw listing Phillips PM2.0×11.0 captive screw Color Quantity Silver Where used: 4 captive screws that secure the fan/heat sink assembly to the system board (screws are secured by O rings) 7–16 Length Thread 11.0 mm 2.0 mm Head diameter 5.0 mm Maintenance and Service Guide...

  • Page 125: Phillips Pm2.5×5.0 Captive Screw

    Phillips PM2.5×5.0 captive screw Color Quantity Silver Where used: 2 captive screws that secure the fan/heat sink assembly to the system board (screws are secured by O rings) Maintenance and Service Guide Length Thread 5.0 mm 2.5 mm Screw listing Head diameter 5.0 mm 7–17...

  • Page 126: Creating Recovery Discs

    Creating recovery discs ✎ HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 127: Backing Up Your Information

    Backup and recovery ■ Number each disc before inserting it into the computer optical drive. ■ If necessary, you can exit the program before you have finished creating the recovery discs. The next time you open Recovery Manager, you will be prompted to continue the disc creation process. To create a set of recovery discs: 1.

  • Page 128: Using Windows Backup And Restore, Using System Restore Points

    Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: ✎ Be sure that the computer is connected to AC power before you start the backup process. ✎ The backup process may take over an hour, depending on the file size and the speed of the computer. 1.

  • Page 129: Performing A Recovery, Recovering From The Recovery Discs

    Performing a recovery ✎ You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer.

  • Page 130

    1394 Maintenance and Service Guide Connector pin assignments Signal TPB- TPB+ TPA- TPA+ 9–1...

  • Page 131: Audio-in (microphone), Audio-out (headphone)

    Connector pin assignments Audio-in (microphone) Audio-out (headphone) 9–2 Signal Audio signal in Audio signal in Ground Signal Audio out, left channel Audio out, right channel Ground Maintenance and Service Guide...

  • Page 132: External Monitor

    External monitor Maintenance and Service Guide Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock Connector pin assignments 9–3...

  • Page 133: Hdmi

    Connector pin assignments HDMI 9–4 Signal Transition minimized differential signal (TDMS) data 2+ TDMS data 2 shield TDMS data 2- TDMS data 1+ TDMS data 1 shield TDMS data 1 shield TDMS data 0+ TDMS data 0 shield TDMS data 0- TDMS clock + TDMS data clock shield TDMS data clock-...

  • Page 134: Rj-45 (network)

    RJ-45 (network) Maintenance and Service Guide Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Connector pin assignments 9–5...

  • Page 135: Universal Serial Bus

    Connector pin assignments Universal Serial Bus 9–6 Signal +5 VDC Data Data + Ground Maintenance and Service Guide...

  • Page 136: Requirements For All Countries And Regions

    The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 137: Requirements For Specific Countries And Regions

    Power cord set requirements Requirements for specific countries and regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States 1.

  • Page 138

    ✎ Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at This section provides disassembly instructions for the display assembly.

  • Page 139

    Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly.

  • Page 140

    Recycling 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7.

  • Page 141

    Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12.

  • Page 142

    16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18.

  • Page 143

    Recycling 19. Disconnect the display cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23.

  • Page 144

    1394 port connector pinout 9–1 location 2–11 1394 Power Saving 5–4 AC adapter, spare part number 3–9 administrator password 5–3 antennas disconnecting 4–19 locations 2–2 removal 4–36 spare part number 4–36 audio, product description 1–2 audio/infrared board removal 4–55 spare part number 3–4 audio-in jack connector pinout 9–2 location 2–10...

  • Page 145

    Index audio-in jack 9–2 audio-out jack 9–2 external monitor port 9–3 HDMI port 9–4 headphone jack 9–2 microphone jack 9–2 monitor port 9–3 network jack 9–5 RJ-45 jack 9–5 USB port 9–6 Diagnostics menu, Setup Utility 5–4 Digital Media Slot 2–9 Digital Media Slot light 2–9 display assembly spare part number 3–3...

  • Page 146

    RJ-45 2–11 TV antenna/cable 2–10 key components 2–5 keyboard product description 1–3 spare part numbers 3–3 keyboard cover removal 4–23 spare part number 3–3 keys 2–5 2–5 function 2–5 integrated numeric keypad 2–5 Windows applications 2–5 Windows logo 2–5 LAN Power Saving 5–4 language support 5–4 LED board cable, removal 4–32 left-side components 2–11...

  • Page 147

    Index product description 1–3 ports 1394 2–11 eSATA/USB 2–11 expansion 3 2–11 external monitor 2–11 HDMI 2–11 monitor 2–11 product description 1–3 USB 2–10 2–11 power button 2–3 power button board removal 4–25 spare part number 3–3 power button board cable, removal 4–30 power connector 2–10 power connector cable, removal 4–58 power cord...

  • Page 148

    hard drive 6–2 optical drive 6–3 system DMA 6–3 system I/O address 6–5 system interrupt 6–4 system memory map 6–4 starting Setup Utility 5–1 static-shielding materials 4–3 stop button 2–4 subwoofer location 2–12 removal 4–53 spare part number 3–4 switch cover removal 4–21 spare part number 3–3 system board...

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