Visiting Your Dealer - Acura 2008 MDX Navigation Manual

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Client Assistance

Visiting Your Dealer

We strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally you may run into a
specific issue that you cannot find in the
book. You may save yourself a trip to
the dealer by first consulting the
following resources:
• The Troubleshooting section (see
page 142)
• The Frequently Asked Questions
(FAQs) section (see page 134)
• The navi FAQs found on the on-line
DVD order site (see "Obtaining a
DVD")
• For detailed questions regarding
HFL, Audio, or other systems that
interact with the navigation system,
see the main vehicle Owner's
manual, or the Quick Start Guide
• For traffic related issues, see the
"Real Time Traffic Display" section
(on page 23) and FAQs (on page 134)
116 Navigation System
• Call Acura Client Services (see
"Acura Automobile Client Services")
• For database or POI issues, follow the
guidelines in the "Reporting Errors"
section (see page 115)
If your question is still unanswered and
you wish to visit the dealer, please be
prepared to demonstrate the issue to the
service advisor. That way, the service
advisor can document the issue for the
factory to allow more efficient
troubleshooting. Some issues may at
first seem random, but you may notice a
pattern, like it only occurs when you
enter some specific address, or when
driving on a certain road, or just when
it's cold. This information is very useful
to the service advisor. Be patient, the
tech may be unfamiliar with your
specific issue.
2008 MDX
If you need to visit your Acura dealer
for a navigation related issue, ensure
that you have the "Key Fob" that was in
use when the problem occurred. Each
driver (1, or 2) can have their own
navigation and other vehicle settings. In
order for the dealer to properly diagnose
the problem, the correct key fob is
necessary to troubleshoot the issue.