Before You Begin - HP 355385-001 Software Manual

Before You Begin

HP recommends that you try to restore your system by using the
System Restore utility before you consider repairing or
reinstalling your operating system.
Perform the following restore procedures in the order presented.
Step Description
1 Return the notebook to a system
restore point.
2 Try to solve or diagnose the
problem by using the Help and
Support Center.
3 Review troubleshooting
procedures.
4 Reinstall all HP drivers.
5 If you suspect the problem could
be caused by a preinstalled or
preloaded application, try
reinstalling the application.
6 Repair the operating system.
7 Reinstall the operating system.
Software Updates and Restorations
Refer to
The
"Using the System Restore Utility"
section
Start > Help and Support > Fixing a
problem
The Troubleshooting guide on the
Documentation Library CD
The "Repairing or Reinstalling Drivers"
section
The "Repairing or Reinstalling
Applications" section
The "Repairing the Operating System"
section
The "About Operating System
Reinstallation" section
4–9