Getting Support From Hp.com; Preparing To Call Technical Support - HP 1910 User Manual

Problem
Unable to hear audio from
built-in speakers.
No Plug and Play.
Picture bounces, flickers, or
wave pattern is present in
the picture.
Using HDMI connection,
unable to hear audio.
Monitor is always in sleep
mode (amber LED).

Getting Support from hp.com

Before you contact customer service, refer to HP Technical Support at:
Select your country/region, and then follow the links to the support page for your monitor.

Preparing to Call Technical Support

If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call
technical support. For technical support contact information, refer to the printed documentation
included with the monitor.
Solution
Do the following:
●
Ensure the source signal is good by using headphones at the source.
●
Press the Menu button to access the OSD menu. Select Management, and then select
Volume to adjust the volume.
●
Turn up the volume with the Volume button.
●
Ensure speaker volume is not muted or too low: Click the Windows start button™,
Control Panel, and Hardware and Sound. Under Audio Devices and Sound, click
Adjust system volume. Under Main Volume, move the slider up.
●
If you are connected using HDMI, use the Speaker Self Test OSD Volume option to
ensure that the speakers work, and thus isolate it to a potential issue with the source
input.
In order for the Plug and Play feature of the monitor to work, you need a computer and
graphic card that are compatible with Plug and Play. Check with your computer
manufacturer.
Check the monitor's video cable, and make sure that none of the pins are bent.
Make sure that the monitor drivers are installed. Refer to "Installing Drivers" in the
the Monitor on page 17 chapter for more information. Monitor drivers are also available at:
http://www.hp.com/support
Move electrical devices that may cause electrical interference as far away from the monitor
as possible.
Use the maximum refresh rate that your monitor is capable of at the resolution that you are
using.
Ensure HDMI audio is selected as the main audio output in the operating system. To do so,
click the Windows Start Button, and then click Control Panel. Click Sound, and in the
Playback tab, ensure the check mark is next to the HDMI output, and click OK.
The computer power switch should be in the On position.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps
Lock LED found on most keyboards. The LED should either turn on or off after hitting the
Caps Lock key.
Operating
http://www.hp.com/support
Getting Support from hp.com 29