HP ProLiant DL370 Quickspecs page 17

QuickSpecs
Standard Features
Service and Support Service and Support Service and Support Service and Support HP Care Pack services provide total care and support expertise with committed response designed to
meet your IT and business needs.
HP Care Pack services include coverage for the HP branded hardware options qualified for the server
and purchased at the same time or afterward that are internal to the enclosure. This also includes the
22" and smaller external monitors and tower UPS options up to 3kVA. These items will be covered at the
same service level and for the same coverage period as the server. Coverage of UPS Battery is not
included, and standard warranty terms & conditions apply. For servers or storage systems installed within
a rack, service also covers all HP qualified rack options installed within the same rack.
To fully capitalizing on your HP ProLiant servers' capabilities requires a service partner who thoroughly
understands your server technology and systems environment. HP Services, an industry leader in
provision of multi vender support solutions, provides a range of support services designed to meet the
varying needs of your business. Whether an SMB, or large global corporation, HP has a ProLiant server
support offer to help you speedily deploy and maximize system uptime.
Recommended Service - simplify ProLiant solution implementation, maintenance, and management. Recommended Service Recommended Service Recommended Service
Support - 3-Year 4-Hour response 24x7 Same Business Day Coverage only Support Support Support
Deployment Service Deployment Service - Installation and Start up only Deployment Service Deployment Service
Enhanced Service Enhanced Service - optimize service level to increase IT performance and availability. Enhanced Service Enhanced Service
Support Support Support Support - 3-Year Support Plus 24 only
Refer to the information on "Installation & Start-Up" for service on ProLiant server and Microsoft or Linux
O/S per the Customer Description and/or Data Sheet; to be delivered on a scheduled basis 8am-5pm,
M-F, excluding HP holidays.
NOTE: NOTE: NOTE: NOTE: For a complete listing of service offerings and information visit:
http://www.hp.com/services/proliantservices
http://www.hp.com/go/proliant/carepack
DA - 13242 Worldwide — Version 3 — April 2, 2009
HP ProLiant DL370 Generation 6 (G6) HP ProLiant DL370 Generation 6 (G6) HP ProLiant DL370 Generation 6 (G6) HP ProLiant DL370 Generation 6 (G6)
HP ProLiant ML370 Generation 6 (G6) HP ProLiant ML370 Generation 6 (G6) HP ProLiant ML370 Generation 6 (G6) HP ProLiant ML370 Generation 6 (G6)
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