Hotpoint WMA5 Instructions For Installation & Use page 9

STEP 8
Troubleshooting -
Washcare Tips:
Do not overload the machine
MY MACHINE MAKES A
(maximum load 5.5kg).
NOISE OR VIBRATES IN A
In addition to reducing the
SPIN PROGRAMME.
quality of the wash, this may also
damage your laundry and the
machine.
We strongly recommend that you
Check all loose items, such as
do not wash underwired bras in
coins, have been removed
this machine. Should the wires
from the laundry.
become detached it could cause
damage to your clothes and the
machine. If the washcare label
states that the bra is machine
Have both transit bolts been
washable, then we advise placing
removed from the machine?
it in a sealed pillow case or a
similar washbag. Remember, you
will be charged for a service call
resulting from a detached bra Has the polystyrene
wire. block been
Do not use the machine if the
removed from
item to be washed does not have
underneath the
a wash label.
machine?
Before washing laundry we
recommend that you do the
following:
Pre-treat awkward stains with
Have you adjusted the feet to
washable treatments.
stabilise the machine?
Do not wash any items that have
previously been treated with
solvents.
Close zips, fasten belts, tie strings See STEP 2: Installation
and close press studs to prevent
tangling.
Empty ALL objects from pockets
as they may damage the clothes
and the machine.
MY LAUNDRY HAS NOT
SPUN DRY.
Was a short spin programme
used on a non-synthetic load.
Remember, you will be charged
for a service call to rectify a
malfunction resulting from
objects, such as coins, pens, hair
There has been an
grips etc. falling from pockets.
Limit the size of absorbent loads unbalanced load and the machine
ie. towels, to 3kg (7lb) to give could not spin.
good washing and rinsing results. See 'Automatic Features' STEP 6.
Place small items in a wash bag.
Always follow the care label on
items when choosing the wash
Did the water pump out?
programme.
If not see 'MY MACHINE DOES
Wash non-colourfast items or
NOT PUMP OUT WATER' .
really dirty laundry separately as
they may affect other items.
Remember, you will be charged for a service call for problems caused by incorrect installation, non-removal of transit bolts or packaging, leaks from household pipework, loose or blocked fill and drain hoses.
Washing items that DO NOT have a wash label or washing items that are not intended as machine washable and NOT emptying contents from pockets may cause pump or drain blockages, or may damage components within the machine.
More 'Troubleshooting information and general product advice can be found on our website, visit: www.theservicecentre.co.uk/help
MY MACHINE WILL NOT
MY MACHINE DOES NOT
START
PUMP OUT WATER
Close the door. Choose a
Has the drain hose been installed
programme and then press 'Start'
correctly? Ensure it is not blocked
or kinked.
Does the 'Door Locked' indicator
light come on after 2 seconds?
Are the drainage unit, standpipe
or under sink connections free
from blockages?
Is the machine plugged in
and switched on?
See STEP 2: Installation
Is the socket OK? Test with
another appliance to check.
Clear any blockages that have
been found
Is the fuse in the plug OK?
Plug the machine in and
Is the machine connected to
turn the socket switch on. a sink waste system?
If possible use another socket
Check the blocked end of the
for the machine.
under sink drainage unit has
been cut off.
If not replace it, see STEP 1:
Electricity Supply
WATER COLLECTS IN THE
FABRIC DISPENSER
COMPARTMENT
Clean fabric dispenser drawer.
See STEP 3:'The Dispenser
Drawer' .
THE DISPENSER WILL NOT
MY MACHINE IS LEAKING
CLOSE PROPERLY
Is the drawer clogged with
Are the fill hoses on correctly? detergent?
If not tighten them.
Does the washer need
Clean the dispenser drawer, see
replacing?
STEP 3:'The Dispenser Drawer'
Check the drawer is properly
Is your water pressure too
aligned.
high?
Turn the main supply tap
down.
SUDS ARE COMING FROM
THE DISPENSER DRAWER
Is the standpipe or household
drain blocked.
Check the correct amount of
suitable detergent has been used,
refer to manufacturer's
recommendations.
You may need to call in a
If you have used the wrong type of
plumber.
detergent, select a Rinse programme
to flush out your machine.
Is steam coming
from the dispenser
drawer?
NOT ALL OF THE DETERGENT
HAS BEEN FLUSHED AWAY
The machine is designed to
release steam from the dispenser
drawer during hot washes.
Check that your water supply
taps are turned on fully.
Check the feet have been
Check the inlet hoses are not
levelled.
kinked.
Is your hot water pressure low?
You may need a cold fill adaptor
to run your machine as cold fill
THE PROGRAMME TAKES A
only. See 'Installation' , STEP 2.
LONG TIME
If you have fitted a detergent flap
ensure it is in the 'UP' position if
Check for low temperature and
using powder. See STEP 3:'The
low pressure of the hot and
Dispenser Drawer'
cold water supply.
Indicator Lights:
The 'Door Locked' indicator light:
If the 'Door Locked' indicator light is flashing:
Shut the door firmly, until it clicks.
The 'Door Locked' indicator light should now stay on.
If the door will not open... Check the programme has
finished, is the 'Programme End' indicator light lit? It
takes about two minutes for the 'Door Locked'
indicator light to go out after a programme has
finished.
The door will not open until the 'Door Locked'
indicator light has gone out.
The 'Active' and 'Programme End' indicator
lights are both flashing...
This means that the machine cannot fill.
Check that the water supply is turned on and that the
inlet hoses are not kinked.
The 'Active' indicator light is flashing...
If the 'Active' indicator light is flashing:
This means that the programme selector dial has been
moved since the programme started.
Return the dial to the original selection.
If your machine is still not working
contact:
Repair Service and Information Desk
UK 08709 066 066
Republic of Ireland 1850302 200
You will be asked for the following
details: Name and Address, Post
Code,Telephone Number, Date of
Purchase, Colour and Model/Serial
Numbers - which can be found on
the inside of the door.
Clear and precise details of the query
or fault.
Remember, you will be charged for a
service call if a problem with your
machine is caused by incorrect
installation or misuse.