Troubleshooting; Contact Us; General Tv Issues; Tv Channel Issues - Philips 32PFL7605H User Manual

6 Troubleshooting

Contact us

If you cannot resolve your problem, refer to
the FAQs for this TV at
(http://www.philips.com/support).
If the problem remains unresolved, contact
Philips Consumer Care in your country as
listed in the leaflet accompanying your
product.
Make a note of your TV model and serial
number before you contact Philips. These
numbers are printed on the back of the TV
and on the packaging.
Warning:Do not attempt to repair the TV
yourself. This may cause severe injury,
irreparable damage to your TV or void
your warranty.

General TV issues

The TV does not switch on:
• Disconnect the power cable from the
power socket. Wait for one minute
then reconnect it.
• Check that the power cable is securely
connected.
• Check that the power switch on the
bottom/back of the TV is switched on.
The TV does not respond to remote
control or side controls when switched on
The TV requires some time to start up.
During this time, the TV will not respond to
the remote control or side controls. This is
normal behaviour.
The standby light on the TV blinks red:
Disconnect the power cable from the power
socket. Wait until the TV cools down before
reconnecting the power cable. If the blinking
reoccurs, contact Philips Consumer Care.
EN 54
You forgot the code to unlock the child
lock feature:
Enter '8888'.
The TV menu is in the wrong language:
Change the TV menu to your preferred
language.
When turning the TV on/off/to standby,
you hear a creaking sound from the TV
chassis:
No action is required. The creaking sound is
normal expansion and contraction of the TV
as it cools down and warms up. This does
not impact performance.
When the TV is in standby mode, a startup
splash screen is displayed, then returns to
standby mode:
This is normal behaviour. The startup screen
is displayed when the TV is disconnected
from the mains and reconnected.

TV channel issues

Previously installed channels do not appear
in the channel list:
Check that the correct channel list is
selected.
No digital channels were found during the
installation:
Check that the TV supports DVB-T, DVB-C
or DVB-S in your country. See the listed
countries on the back of the TV.

Picture issues

The TV is on, but there is no picture or the
picture is distorted:
•
Check that the antenna is properly
connected to the TV.
• Check that the correct device is
selected as the TV source.
• Check that the external device or
source is properly connected.
There is sound but no picture:
Check that the picture settings are correctly
set.