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Troubleshooting
My headset will not enter pairing mode
Make sure that any devices previously paired with the headset are turned
off. If the indicator light is flashing in blue, first turn off the other device, then
turn the headset off and on. The indicator light becomes steadily lit in blue
indicating the headset is now in pairing mode.
My headset will not pair with my phone
Turn the headset on by using the Power switch. Press the Call button and
both Volume buttons for 5 seconds. The indicator light turns solid blue. The
headset is now in pairing mode to complete the pairing process.
My phone doesn't find my headset
Make sure the indicator light on your headset is on (lit in blue) and steady
when your phone is searching for devices.
My headset worked before but now it's not working
Make sure your phone is on and the Bluetooth feature is turned on in
your phone. If the Bluetooth feature was turned off or was turned on only
temporarily, you may need to restart the Bluetooth feature and pair your
phone and headset again.
If you have any additional questions, please call your hotline number
(0870-9010-555) or visit us at www.hellomoto.com.
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