Troubleshooting: Security - Blackberry 9380 User Manual

User Guide
Permission
Security Data
Secure Element
Related information
Set permissions for a third-party application,

Troubleshooting: Security

I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise
Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only
way you can reset your password without knowing your current password is to delete all your smartphone data. You can do
this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you
delete your smartphone data, you might also delete the data on your media card. For more information, contact your
administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
My smartphone prompts me to make an emergency
call when I type a password
If your BlackBerry smartphone password contains a combination of letters that corresponds to an emergency access
number, your smartphone might prompt you to make an emergency call when you type your smartphone password.
To dismiss the prompt to make an emergency call, continue typing your smartphone password.
Related information
Description
Set whether third-party applications can access certificates or keys in the key store on
your smartphone.
Set whether third-party applications can access confidential information, such as credit
card numbers, coupons, loyalty cards, and public transit passes, that are stored on your
smartphone's secure element. Depending on your smartphone model and wireless service
provider, your smartphone might not use a secure element.
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