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Service, maintenance
Vauxhall Service .. .... ..... .... ..... .... .... .....
Inspection system .... ..... .... ..... .... .... .....
accessories.... ..... .... ..... .... ..... .... .... .....
A note on safety .. .... ..... .... ..... .... .... .....
Checking and topping up fluids ... .....
Engine oil . .... .... ..... .... ..... .... ..... .... .... .....
Diesel fuel filter 3 .... ..... .... ..... .... .... .....
Engine airflow indicator 3 .... .... .... .....
Coolant .... .... .... ..... .... ..... .... ..... .... .... .....
Brake fluid ... .... ..... .... ..... .... ..... .... .... .....
Wind screen wiper .... ..... .... ..... .... .... .....
Wind screen wash system . ..... .... .... .....
Power steering fluid . ..... .... ..... .... .... .....
Battery ..... .... .... ..... .... ..... .... ..... .... .... .....
Vehicle storage .... .... ..... .... ..... .... .... .....
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Vauxhall Service
In our ex perience, the most com mon cause
of all complaints is the result of
misunderstanding or lack of
communication betw een the customer a nd
the Vauxhall Authorised Repairer.
We sincerely hope y ou will never have
cause to complain ab out y our vehicle.
However, if things do go wrong, the best
course of action for y ou to ta ke is to
contact your Vaux hall Authorised
Repairer's Serv ice Reception S taff and
147
exp la in the difficulty you are having. We
149
are confident they will d o their utmost to
resolv e the problem to your complete
149
satisfaction.
150
Sometim es, howev er, despite the best of
150
intentions of all concerned,
150
misunderstandings can occur. If y our
prob lem has not been resolved to y our
154
satisfaction, please make an appointment
154
to discuss the matter with the M ana ger of
155
the department c oncerned.
156
The majority of areas of concern can be
157
quic kly resolved in this way.
159
Should you wish to pursue the matter
159
further, the Principal of the Vauxhall
160
Authorised Repairer should be made
161
aware of your concern. It is ad visab le in
such cases to write to him to confirm your
161
prob lem and the solutions offered.
You can be assured the Authorised
Repairer's Principal w ill only be too anxious
to fully inv estigate y our prob lems and
correct any errors m ade. After all, they
Service, mainten ance
have a l a rg e investment in their business
and a re proud of their reputation and
professionalism and fully realises that
satisfied customers are their key to success.
In the unlikely event that you are still not
happy with the answer your Vaux hall
Authorised Repa irer has given, or the
action he proposes to c orrect the problem ,
y ou m ay contact the Custom er C are
1 )
Department
where a team of C ustomer
C are C onsultants will spare no effort to
ensure y our complete satisfaction.
Vauxhall Motor s Ltd.
C ustomer Care,
Griffin House,
O sborne Road,
LUTON ,
Beds. , LU1 3Y T
Telephone: 0845 090 2044
They w ill review all the facts involved. Then
if it is felt some further action can be tak en,
the Vauxhall Authorised Repairer will b e
adv ised accordingly. In any case, y our
contact will b e ac knowledged confirm ing
Vauxhall Motors' position in the m atter.
If y ou are not satisfied with the outcome,
y ou ca n if you wish, seek advice from an
independent third p arty suc h as:
Autom obile Association (A. A. )
Fanum House, Basing View,
BASI NGSTO KE,
Hants., R G21 4EA
1)
Ca lls may b e mon itored a nd record ed for
training purpo ses.
147
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