Warranty - Pioneer DEH-X3500UI Owner's Manual

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Owner's manual (65 pages)

Owner's manual (144 pages)

Service manual (65 pages)

Table Of Contents

Table of Contents

PIONEER ELECTRONICS (USA) INC.

WARRANTY

Pioneer Electronics (USA) Inc. (PUSA),

property

function

under normal use due

unit of comparable value, at the option of PUSA or POC, without charge

or rebuilt at the option

of PUSA or POC.

reN

THISLIMITEDWARRANTYAPPLIESTOTHEORIGINALORANYSUBSEQUENTOWNEROFTHISPIONEERPRODUCTDURINGTHEWARRANTYPERIODPROVIDEDTHE

PRODUCTWAS PURCHASED FROMAN AUTHORIZED PIONEER DISTRIBUTOR/DEALER IN THE U.S.A. OR CANADA. YOU WILL BE REQUIRED TO PROVIDE A SALES

RECEIPTOR OTHERVALIDPROOFOFPURCHASESHOWINGTHEDATEOFORIGINALPURCHASEOR, IF RENTED, YOUR RENTALCONTRACTSHOWINGTHE PLACE

ANDDATEOFFIRSTRENTAL.INTHEEVENTSERVICEISREQUIRED, THEPRODUCTMUSTBEDELIVEREDWITHINTHEWARRANTYPERIOD, TRANSPORTATION PREPAID,

ONLY FROM WITHIN THE COUNTRY OF PURCHASE AS EXPLAINED IN THIS DOCUMENT. YOU WILL BE RESPONSIBLE FOR REMOVAL AND INSTALLATION OF THE

PRODUCT. PUSA OR POC, AS APPROPRIATE, WILL PAY TO RETURN THE REPAIRED OR REPLACEMENTPRODUCTTO YOU WITHIN THE COUNTRY OF PURCHASE.

PRODUCT WARRANTY PERIOD

Car Stereo Products

The warranty period for retail customers who rent the product commences upon the date product is first put into use (a) during the rental period or (b) retail sale, whichever occurs first.

WHAT IS NOT COVERED

IF THIS PRODUCT WAS PURCHASED FROM AN UNAUTHORIZED DISTRIBUTOR, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY

OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND THIS PRODUCT IS SOLD STRICTLY "AS IS" AND

PIONEER SHALL NOT BE UABLE FOR ANY CONSEQUENTIAL AND/OR INCIDENTAL DAMAGES.

PIONEER DOES NOT WARRANT ANY PRODUCT LISTED ABOVE WHEN IT IS USED IN A TRADE OR BUSINESS OR IN ANY INDUSTRIAL OR COMMERCIAL APPLICATION.

THIS WARRANTY DOES NOT APPLY IF THE PRODUCT HAS BEEN SUBJECTED TO POWER IN EXCESS OF ITS PUBLISHED POWER RATING.

THIS WARRANTY DOES NOT COVER DISPLAY SCREENS DAMAGED BY STATIC, NON-MOVING, IMAGES APPLIED FOR LENGTHY PERIODS (BURN-IN).

THIS WARRANTY DOES NOT COVER Tl£ CABINET OR ANY APPEARANCE ITEM, USER ATTACHED ANTENNA, ANY DAMAGE TO RECORDS OR

DAMAGE TO THE PRODUCT RESULTING FROM ALTERATIONS, MODIFICATIONS NOT AlmiORIZED IN

UGHTNNG ORTO POWER SURGES, SUBSEQUENT DAMAGE FROM

SPECIRED IN THE OWNER'S MANUAL

THIS WARRANTY DOES NOT COVER THE COST OF PARTS OR LABOR WHICH WOULD BE OTHERWISE PROVIDED WITHOUT CHARGE UNDER THIS WARRANTY OBTAINED FROM

ANYSOURCEOTHERTHANAPIONEERAlJTHORIZEDSERVICECOMPANYOROTHERDESIGNATEDLOCATION. THISWARRANTYDOESNOTCOVERDEFECTSORDAMAGECAUSED

BY THE USE OF UNAliTHORIZED PARTS OR LABOR OR FROM IMPROPER MAINTENANCE.

ALTERED, DEFACED, OR REMOVED SERIAL NUMBERS VOID THIS ENTIRE WARRANTY

NO OTHER WARRANTIES

IN THE U.S.A. - PIONEER LIMITS ITS OBLIGATIONS UNDER ANY IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND RTNESS FOR A PARTICULAR PURPOSE, TO A PERIOD NOT TO EXCEED THE WARRANTY PERIOD. NO WARRANTIES SHALL APPLY AFTER THE

WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND SOME STATES DO NOT ALLOW THE EXCLUSIONS

OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES

YOU SPECIRC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.

IN CANADA- EXCEPT AS EXPRESSLY PROVIDED HEREIN, THERE ARE NO REPRESENTATIONS, WARRANTIES, OBLIGATIONS OR CONDITIONS, IMPLIED, STATUTORY

OR OTHERWISE, APPLICABLE TO THIS PRODUCT.

TO OBTAIN SERVICE

In the U.S.A. or Canada to receive warranty service you need to present your sales receipt or your rental contract showing place and date of original owner's transaction.

USA-

Please contact one of the following Pioneer partners to obtain service:

Your Authorized Pioneer Dealer - Your Pioneer Dealer may repair or replace your unit, or refer you to an Authorized Pioneer Service Company. Your sales receipt should

list the contact information (phone number, fax, email, etc.) for your Dealer.

Your Authorized Pioneer Service Company - Can perform repairs for most Car Electronics products and can advise other options as applicable. Please access the

Pioneer website at www.pioneerelectronics.com and click on "Support" and select "Find a Service Center" to find the nearest Pioneer servicer.

Pioneer Customer Support - Can advise the optimal service option for your model and geographic location. Please reference the information listed below and phone,

email or access the Pioneer website to contact Pioneer.

CANADA - POC has a number of Authorized Service Companies should your product require service. Contact Pioneer of Canada as listed below to obtain a local service location.

Shipping Your Unit for Service- Please package it carefully and send it, transportation prepaid by a traceable, insured method, to an Authorized Service Company or Pioneer.

Use adequate padding material to prevent damage in transit. Include your name, address and telephone number where you can be reached during business hours.

On all complaints and concerns in the U.S.A. call Customer Support at 1-800-421-1404, or, in Canada, call Customer Satisfaction at (905) 479-4411.

For hook-up and operation of your unit or to locate an

Authorized Service Company, please call or write:

CUSTOMER SUPPORT

LONG BEACH, CALIFORNIA 90801

http://www.pioneerelectronics.com

DISPUTE RESOLUTION

IN THE U.S.A. - Following our response to any initial request to Customer Support, should a dispute arise between you and Pioneer, Pioneer makes available its Complaint

Resolution Program to resolve the dispute. The Complaint Resolution Program is available to you without charge. You are required to use the Complaint Resolution Program

before you exercise any rights under, or seek any remedies, created by Title I of the Magnuson-Moss Warranty-Federal Trade Commission Improvement Act, 15 U.S.C. 2301

To use the Complaint Resolution Program call1-800-421-1404 and explain to the customer service representative the problem you are experiencing, steps you have taken

to have the product repaired during the warranty period and the name of the authorized Distributor/Dealer from whom the Pioneer product was purchased. After the complaint

has been explained to the representative, a resolution number will be issued. Within 40 days of receiving your complaint, Pioneer will investigate the dispute and will either:

(1) respond to your complaint in writing informing you what action Pioneer will take, and in what time period, to resolve the dispute; or (2) respond to your complaint in writing

informing you why it will not take any action.

IN CANADA- Call the Customer Satisfaction Manager at 1-877-283-5901 to discuss your complaint and to obtain a prompt resolution.

Model N o . - - - - - - - - - - - - - - - - - - Serial No. - - - - - - - - - - - - - - - - Purchase Date _ _ _ _ _ _ _ _ _

Purchased From - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

LIMITED WARRANTY

WARRANTY VALID ONLY IN COUNTRY OF PRODUCT PURCHASE

Pioneer Electronics Of Canada, Inc. (POC),

and

a manufacturing defect when installed and operated according to the owner's manual enclosed with the unit will be repaired or replaced with a

you for

LEAKING,

IN THE U S A