Technical Support - Kensington KeyFolio Pro 2 Quick Start Manual

Technical Support

Technical support is available to all registered users of Kensington products. Technical
Support contact information can be found on the back page of this manual.
Web Support
You may find the answer to your problem in the Frequently Asked Questions (FAQ) section
of the Support area on the Kensington Website: www.support.kensington.com.
Telephone Support
There is no charge for technical support except long-distance charges where applicable.
Please visit www.kensington.com for telephone support hours. In Europe, technical
support is available by telephone Monday to Friday 09:00 to 21:00 (Central European time).
Please note the following when calling support:
• Call from a phone where you have access to your device.
• Be prepared to provide the following information:
– Name, address, and telephone number
– Name of the Kensington product
– Make and model of your computer
– System software and version
– Symptoms of the problem and what led to them
WARNING! IMPORTANT SAFETY INSTRUCTIONS
Failure to read and follow these safety instructions could result in fire, explosion, electrical
shock or other hazard, causing serious and/or fatal injury and/or property damage.
• Do not modify, disassemble, open, drop, crush, puncture, or shred the KeyFolio.
• The KeyFolio contains a lithium-polymer battery, which is flammable. Keep away from open flame.
• To prevent short circuit or other potential hazards, prevent metal objects such as coins or keys from
coming into contact with the KeyFolio, and do not insert foreign objects into the KeyFolio or its
ports.
• Keep your KeyFolio dry, and do not use with wet hands. Moisture in or on the KeyFolio may lead to
electrical shock. If exposed to moisture during use, unplug the KeyFolio immediately. If your KeyFolio
gets wet, have a qualified technician evaluate the product's safety before resuming use.
• Your KeyFolio may become warm during operation. This is normal. However, to prevent
overheating, keep area around KeyFolio ventilated and do not place anything on or around KeyFolio
during operation. Do not operate your KeyFolio near a heat source, heat vent, or in direct sunlight.
Your KeyFolio should be used in temperatures between 50–80°F (10–27°C).
• If the KeyFolio begins to swell or expand, emits a strong odor, or becomes hot to the touch,
discontinue use of the KeyFolio, and have the product examined by a qualified electronic technician.
• Inspect your KeyFolio and cables for damage before use. Have any damaged part repaired or
replaced before use.
• Your KeyFolio is not user serviceable. Do not attempt to open, modify, or repair.
• If the battery inside the KeyFolio leaks for any reason, discontinue use, and do not allow the
KeyFolio's contents to contact your skin or eyes. In the event of accidental contact wash the
affected area with large amounts of water and seek medical attention immediately.
• Your KeyFolio is not a toy. Keep them away from children. Insure that all persons who use this product
read and follow these warnings and instructions.
• Do not leave the KeyFolio on prolonged charge when not in use.
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