Kenwood KDC-X597 Instruction Manual page 17

TROUBLESHOOTING
Symptom
• "ADD ERROR"/ "ADD ERR"
• "SEARCH ERROR"/ "SEARCH ERR"
"CHECK DEVICE"/ "CHK DEVICE"
"NO SKIPS"
"NO STATIONS"
"STATION LIMIT"/
"STATION LIM"
"UPGRADE APP"
"CH LOCKED"
"CHAN UNSUB"
"CHAN UNAVAIL"
"CHECK ANTENNA"/
"CHK ANTENNA"
"CHECK TUNER"
"NO SIGNAL"
"SUBSCRIPTION UPDATED – ENTER
TO CONTINUE." / "SUBSCRIPTN
UPDATED – ENTER TO CONTINUE."
"WRONG CODE"
Remedy
New station creation is unsuccessful.
Check the Pandora application on your device.
The skip limit has been reached.
No station is found.
The number of registered stations has reached its limit.
Retry after deleting an unnecessary station on your device.
Make sure you have installed the latest version of the
Pandora application on your device.
The selected channel is locked. Enter the correct pass code
to unlock. (➜ 9)
The selected channel is unsubscribed. Call 1-866-635-2349
to subscribe.
The selected channel is unavailable.
Check the antenna and its connection are in good condition.
Make sure the SiriusXM Connect Vehicle Tuner is connected
to the unit.
Make sure the antenna is mounted outside the vehicle.
Your subscription is updated. Press the volume knob to
continue.
Make sure you have entered the correct pass code. (➜ 9)
Symptom Remedy
No Bluetooth device is • Search from the Bluetooth device again.
detected. • Reset the unit. (➜ 3)
Pairing cannot be made. • Make sure you have entered the same PIN code to both the unit
and Bluetooth device.
• Delete pairing information from both the unit and the Bluetooth
device, then perform pairing again.
"DEVICE FULL" appears. The number of registered devices has reached its limit. Retry
after deleting an unnecessary device.
Echo or noise occurs.
• Adjust the microphone unit's position. (➜ 10)
• Check the [ECHO LEVEL] setting. (➜ 12)
Phone sound quality is • Reduce the distance between the unit and the Bluetooth device.
poor. • Move the car to a place where you can get a better signal reception.
Voice calling method is • Use voice calling method in a more quiet environment.
not successful. • Reduce the distance from the microphone when you speak the
name.
• Make sure the same voice as the registered voice tag is used.
"NOT SUPPORT" appears. The connected phone does not support Voice Recognition feature.
"ERROR" appears. Try the operation again. If "ERROR" appears again, check if the
device supports the function you have tried.
Sound is being • Reduce the distance between the unit and the Bluetooth audio
interrupted or skipped player.
during playback of a • Turn off, then turn on the unit and try to connect again.
Bluetooth audio player. • Other Bluetooth devices might be trying to connect to the unit.
The connected Bluetooth • Check whether the connected Bluetooth audio player supports
audio player cannot be Audio/Video Remote Control Profile (AVRCP). (Refer to the
controlled. instructions of your audio player.)
• Disconnect and connect the Bluetooth player again.
"HF ERROR" appears. Reset the unit and try the operation again. If this does not solve
the problem, consult your nearest service center.