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HP Laptop User Manual

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Summary of Contents for HP Laptop

  • Page 1 User Guide...
  • Page 2 Company under license. Intel and Centrino be bound by the terms of the HP End User Not all features are available in all editions are trademarks of Intel Corporation in the License Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Configuring a wireless router ................17 Protecting your WLAN ..................17 Connecting to a WLAN ..................18 Using HP Mobile Broadband (select models only) ............18 Inserting and removing a SIM ................19 Using GPS (select models only) ..................20 Using Bluetooth wireless devices ..................
  • Page 6 Using the pointing stick (select models only) ..............22 Using the TouchPad ......................22 Turning the TouchPad off and on ..............23 Using TouchPad Gestures ................23 One-finger slide ................24 Tapping ..................... 24 Scrolling .................... 25 Pinching/zooming ................25 Rotating (select models only) ............
  • Page 7 Setting power options ......................... 38 Using power-saving states ....................38 Intel Rapid Start Technology ................38 Initiating and exiting Sleep ................38 Enabling and exiting user-initiated Hibernation ..........39 Using the power meter and power settings ............39 Setting password protection on wakeup ............39 Using battery power ......................
  • Page 8 Using antivirus software ........................64 Using firewall software ........................64 Installing critical security updates ....................... 64 Using HP Client Security (select models only) ................... 65 Installing an optional security cable ....................65 Using the fingerprint reader (select models only) ................65 Locating the fingerprint reader ...................
  • Page 9 Using Windows 8 operating system media (purchased separately) ........74 Using Windows Refresh for quick and easy recovery ............75 Remove everything and reinstall Windows ................ 75 Using HP Software Setup ....................76 12 Computer Setup (BIOS), MultiBoot, and System Diagnostics ..............77 Using Computer Setup ........................77 Starting Computer Setup ....................
  • Page 10 14 Specifications .............................. 87 Input power ............................87 Operating environment ........................87 Appendix A Traveling with the computer ...................... 88 Appendix B Troubleshooting .......................... 89 Troubleshooting resources ......................... 89 Resolving issues ..........................89 The computer is unable to start up ..................89 The computer screen is blank ....................

  • Page 11: Welcome

    Welcome After you set up and register the computer, it is important to take the following steps: ● Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows® features. TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows button on your keyboard.

  • Page 12: Finding Information

    Overview of using and navigating with Windows® 8. ● HP Support Assistant Operating system information ● To access HP Support Assistant on the Start screen, Software, driver, and BIOS updates select the HP Support Assistant app. ● Troubleshooting tools To obtain the latest information in this guide, contact ●...
  • Page 13 Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.

  • Page 14: Getting To Know Your Computer

    Getting to know your computer TouchPad Component Description Pointing stick (select models only) Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 15: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. Caps lock light On: Caps lock is on. ● Microphone mute light Amber: microphone sound is off. ●...

  • Page 16: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 17: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the key. Windows button Returns you to the Start screen from an open app or the Windows desktop.

  • Page 18: Front

    ● Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Chapter 2 Getting to know your computer...

  • Page 19: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 20: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 21: Display

    To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 22: Bottom

    HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Service door release latch Releases the service door on the computer.
  • Page 23 If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Bottom...
  • Page 24 Component Description Service door release latch Releases the service door on the computer. Service door release lock Locks the service door. Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 25: Connecting To A Network

    10 meters (approximately 33 feet) of each other. For more information about wireless technology, see the information and website links provided in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 26: Using Operating System Controls

    Type network and sharing in the search box, and then select Network and Sharing Center. For more information, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point.

  • Page 27: Setting Up A Wlan

    Use wireless encryption. Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 28: Connecting To A Wlan

    HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider (called a mobile network operator), which in most cases is a cellular phone network operator.

  • Page 29: Inserting And Removing A Sim

    HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer. For information about inserting and removing the SIM, see the Inserting and removing a SIM on page 19 section in this chapter.

  • Page 30: Using Gps (Select Models Only)

    Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. Reconnect external power. Reconnect external devices. Turn on the computer. To remove a SIM, press in on the SIM, and then remove it from the slot.
  • Page 31 Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.

  • Page 32: Navigating Using The Keyboard, Touch Gestures And Pointing Devices

    Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only).

  • Page 33: Turning The Touchpad Off And On

    Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Using TouchPad Gestures Your TouchPad or touch screen (select models only) allows you to navigate the pointing device on the screen by using your fingers to control the pointer action. TIP: For touch screen computers, you may perform the gestures on the display, on the TouchPad or a combination of the two.

  • Page 34: One-Finger Slide

    One-finger slide The one-finger slide lets you navigate around the screen. ● Place your finger on the TouchPad zone and slide your finger to move the on-screen pointer in the direction you want the pointer to go. Tapping To make an on-screen selection, use the Tap function on the TouchPad. ●...

  • Page 35: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Pinching/zooming Pinching and zooming allow you to zoom out or in on images or text. ●...

  • Page 36: Rotating (Select Models Only)

    Rotating (select models only) Rotating allows you to turn items such as photos. ● Anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.

  • Page 37: Flicking (Select Models Only)

    Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. ● Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or right. Edge swipes (select models only) Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps.

  • Page 38: Top-Edge Swipe

    Top-edge swipe The top-edge swipe allows you to open apps available from the start screen. IMPORTANT: When an app is active, the top-edge gesture varies depending on the app. ● Swipe your finger gently from the top edge to display available apps. Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly.

  • Page 39: Using The Keyboard

    Windows 8 functions. Press the Windows button in combination with the key to perform the action. For additional information on Windows 8 shortcut keys go to HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Shortcut Description Opens the Start screen.

  • Page 40: Using Keypads

    Hot key combination Description fn+f3 Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of information loss, save your work before initiating Sleep. fn+f4 Switches the screen image among display devices connected to the system.

  • Page 41: Using The Embedded Numeric Keypad

    Using the embedded numeric keypad Component Description Turns the embedded numeric keypad on and off when pressed in combination with the num lk key. NOTE: The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer.

  • Page 42: Turning The Embedded Numeric Keypad On And Off

    Turning the embedded numeric keypad on and off Press fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn off the keypad. NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer.

  • Page 43: Multimedia

    Media keys Audio On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.

  • Page 44: Connecting Headphones

    NOTE: Buttons and fingerprint reader (select models only) on page 6 Identifying the hot keys on page 29 for information on what type of volume controls your computer has. Connecting headphones You can connect wired headphones to the headphone jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions.

  • Page 45: Video

    Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.

  • Page 46: Intel Wireless Display (Select Models Only)

    To connect a video or audio device to the DisplayPort: Connect one end of the DisplayPort cable to the DisplayPort port on the computer. Connect the other end of the cable to the video device, and then see the device manufacturer’s instructions for additional information.

  • Page 47: Power Management

    Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.

  • Page 48: Setting Power Options

    Sleep state. Smart Connect also syncs content that you have created offline, such as e-mails. When the computer exits Sleep, you have immediate access to your updated information. ▲ To enable this feature or manually adjust the settings, from the Start screen, type smart, and then select then select Intel®...

  • Page 49: Enabling And Exiting User-Initiated Hibernation

    If you do not need to create or change a user account password, go to step Click Save changes. Using battery power WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Setting power options...

  • Page 50: Finding Additional Battery Information

    Hybrid Graphics (select models only) on page Finding additional battery information HP Support Assistant provides the tools and information about the battery. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. ●...

  • Page 51: Managing Low Battery Levels

    Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer.

  • Page 52: Removing A Battery

    Insert the battery (1) into the battery bay until it is seated (2). Slide the battery release latches to lock the battery in place (3). Removing a battery To remove the battery: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 53: Conserving Battery Power

    Remove the battery from the computer (3). Conserving battery power ● From the Start screen, type power, select Settings, and then select Power Options. ● Select low power-use settings through Power Options. ● Turn off wireless and LAN connections and exit modem applications when you are not using them.

  • Page 54: Disposing Of A User-Replaceable Battery (Select Models Only)

    If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.

  • Page 55: Testing An Ac Adapter

    Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: NOTE: The following instructions apply to computers with user-replaceable batteries.

  • Page 56: External Cards And Devices

    External cards and devices Using memory card readers Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the memory card formats that are supported on your computer, see the Getting to know your computer on page 4 section.

  • Page 57: Using Smart Cards (Select Models Only)

    A PIN is needed to gain access to the contents of the microchip. For more information about smart card security features, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 58: Removing A Smart Card

    Removing a smart card ▲ Grasp the edge of the smart card, and then pull it out of the smart card reader. Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub.

  • Page 59: Connecting A Usb Device

    Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different from your computer. You will hear a sound when the device has been detected.

  • Page 60: Using Optional External Drives

    Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port to the computer. NOTE: HP external USB optical drives should be connected to the powered USB port to the computer. USB drives include the following types: ●...

  • Page 61: Drives

    Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.

  • Page 62: Removing Or Replacing The Service Door

    Removing or replacing the service door Removing the service door Remove the service door to access the battery, memory module slot, hard drive, and other components. With the battery bay toward you, slide the service door release latch (1) to the left, remove the screw (if the optional screw is being used) (2), and then slide the release latch again (3) to release the service door.

  • Page 63: Replacing Or Upgrading The Hard Drive

    With the battery bay toward you, slide the service door release latch to the left (3), and if you choose to, insert and tighten the optional screw (4) to hold the service door in place. Slide the release latch to the right to lock the service door (5). NOTE: If you do not want to use the optional screw, it is stored inside the service door.

  • Page 64: Installing A Hard Drive

    Loosen the 4 hard drive screws (1). Slide the hard drive (2) forward , and then remove the hard drive (3). Installing a hard drive NOTE: Your computer may look slightly different from the illustration in this section. To install the hard drive: Insert the hard drive into the hard drive bay at an angle (1), and then pull the plastic tab (2) towards the center of the computer to engage the hard drive with the connector.

  • Page 65: Improving Hard Drive Performance

    You may want to set it to run during the night or at another time when you do not need access to your computer. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

  • Page 66: Using Hp 3D Driveguard

    You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary.

  • Page 67: Security

    HP website at http://hp-pt.absolute.com. Computer risk Security feature Unauthorized use of the computer HP Client Security, in combination with a password, smart card, contactless card, registered face scenes, registered fingerprints, or other authentication credential Unauthorized access to Computer Setup (f10)

  • Page 68: Setting Passwords In Windows

    Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password from the Start screen, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Chapter 9 Security...

  • Page 69: Setting Passwords In Computer Setup

    Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock.

  • Page 70: Entering A Bios Administrator Password

    When prompted, type your current password. When prompted, type your new password again to confirm. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. –...

  • Page 71: Setting A Drivelock Password

    To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup. Note the following considerations about using DriveLock protection: ● After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the user password or the master password.

  • Page 72: Entering A Drivelock Password

    Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter.

  • Page 73: Using Computer Setup Automatic Drivelock

    Type your master password, and then press enter. To save your changes and exit Computer Setup, click the Save icon and then follow the on- screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.

  • Page 74: Using Antivirus Software

    Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer. For more information about computer viruses, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 75: Using Hp Client Security (Select Models Only)

    HP Client Security software is preinstalled on computer models. This software can be accessed through the HP Client Security tile on the Start screen, the HP Client Security icon in the notification area at the far right of the taskbar, or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data.

  • Page 76: Locating The Fingerprint Reader

    Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located on the right side of the keyboard. Depending on your computer model, the reader may be oriented horizontally or vertically. Both orientations require that you swipe your finger perpendicular to the metallic sensor. See Buttons and fingerprint reader (select models only) on page 6 for the location of the reader on your computer.

  • Page 77: 10 Maintenance

    10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
  • Page 78 Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.

  • Page 79: Cleaning Your Computer

    Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module.

  • Page 80: Cleaning Procedures

    To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to http://www.hp.com/support to download the latest versions.

  • Page 81: Using Softpaq Download Manager

    SoftPaq Download Manager. To download SoftPaqs: ▲ From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq Download Manager. Follow the instructions to download SoftPaqs. NOTE: If prompted by User Account Control, click Yes.

  • Page 82: 11 Backup And Recovery

    NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 83: Performing A System Recovery

    Using the Windows recovery tools To recover information you previously backed up: ▲ Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. To recover your information using Automatic Repair, follow these steps: CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive.

  • Page 84: Using F11 Recovery Tools

    NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Using f11 recovery tools...

  • Page 85: Using Windows Refresh For Quick And Easy Recovery

    During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 86: Using Hp Software Setup

    Under Remove everything and reinstall Windows, select Get started, and follow the on- screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 87: Computer Setup (Bios), Multiboot, And System Diagnostics

    12 Computer Setup (BIOS), MultiBoot, and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 88: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 89: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 90: Using Multiboot

    BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: From the Start screen, type e, and then click File Explorer. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

  • Page 91: Setting A New Boot Order In Computer Setup

    Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 92: Entering Multiboot Express Preferences

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ●...
  • Page 93 NOTE: If you need to stop a diagnostics test while it is running, press esc. Using System Diagnostics...

  • Page 94: 13 Support

    13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ●...

  • Page 95: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.
  • Page 96 Component Serial number Product number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use.

  • Page 97: 14 Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications.

  • Page 98: Appendix A Traveling With The Computer

    “FRAGILE.” ● If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some environments.

  • Page 99: Appendix B Troubleshooting

    If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power. NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. ●...

  • Page 100: The Computer Screen Is Blank

    The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display.

  • Page 101: An External Device Is Not Working

    An external device is not working Follow these suggestions if an external device does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ●...

  • Page 102: A Movie Is Not Visible On An External Display

    A movie is not visible on an external display If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays. Configure the monitor settings to make the external display primary: From the Windows desktop, right-click on a blank area of the computer desktop, and select Screen resolution.

  • Page 103: Appendix C Electrostatic Discharge

    Before handling components, discharge static electricity by touching an unpainted metal surface of the component. ● If you remove a component, place it in an electrostatic-safe container. If you need more information about static electricity or assistance with component removal or installation, contact HP support.

  • Page 104: Index

    Bluetooth device 15, 20 hard drive DisplayPort, identifying 9 Bluetooth label 86 external 50 docking connector, identifying 9 buttons HP 3D DriveGuard 56 drive media 38 left pointing stick 4 installing 54 DriveLock password left TouchPad 4 removing 53 changing 62...
  • Page 105 29 administrator 58 wireless certification 86 hot keys, media 33 BIOS administrator 59 WLAN 86 HP 3D DriveGuard 56 DriveLock 60 latches, service door release 12, HP Client Security 65 user 58 HP Mobile Broadband, disabled pinching TouchPad gesture 25...
  • Page 106 recycle critical updates 64 volume computer 75 Disk Cleanup 55 adjusting 33 refresh 75 Disk Defragmenter 55 buttons 33 regulatory information firewall 64 keys 33 regulatory label 86 speakers, identifying 6 volume keys, identifying 30 wireless certification labels 86 storing a battery 43 remove everything and reinstall switch, power 37 webcam 11, 34...

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