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HP Laptop User Manual

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  • Page 1 User Guide...
  • Page 2 HP End User Not all features are available in all editions Hewlett-Packard Company under license.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Starting right ..............................1 Revert to the familiar Start screen (select models only) ............... 1 Visit the HP Apps Store (select models only) ..................1 Best practices ............................1 Fun things to do ............................ 2 More HP resources ..........................3 2 Getting to know your computer ........................
  • Page 6 Connecting to a local area network (LAN) ................. 19 4 Enjoying entertainment features ......................... 20 Multimedia features ..........................20 Using the webcam ..........................21 Managing your audio and video files (select models only) ..............21 Using audio ............................22 Connecting speakers ......................22 Connecting headphones ....................
  • Page 7 6 Managing power ............................37 Initiating Sleep and Hibernation ......................37 Manually initiating and exiting Sleep .................. 37 Manually initiating and exiting Hibernation (select models only) ........38 Setting password protection on wakeup ................38 Using the power meter and power settings ..................38 Running on battery power ........................
  • Page 8 Backing up your software applications and information ..............51 Using an optional security cable lock ....................51 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............52 Starting Setup Utility (BIOS) ....................... 52 Updating the BIOS ..........................52 Determining the BIOS version ...................

  • Page 9: Starting Right

    Revert to the familiar Start screen (select models only) HP Quick Start gives you the option to use the familiar Start menu from the Windows desktop. Quick Start functions like the traditional Windows Start menu and enables you to conveniently open files and programs using the Windows desktop.

  • Page 10: Fun Things To Do

    Fun things to do ● You know that you can watch a YouTube video on the computer. But did you know that you can also connect your computer to a TV or gaming console? For more information, see Connecting video devices by using an HDMI cable on page ●...

  • Page 11: More Hp Resources

    Help and Support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. ● Worldwide support Online chat with an HP technician ● To get support in your language, go to Email support http://welcome.hp.com/country/us/en/ ● Support telephone numbers wwcontact_us.html.
  • Page 12 Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.

  • Page 13: Getting To Know Your Computer

    Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list reveals all the devices installed on your computer.

  • Page 14: Right Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select it and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Left Side

    Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent (1) Enables airflow to cool internal components.

  • Page 16: Display

    Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Chapter 2 Getting to know your computer...

  • Page 17: Top

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. For more information, see Edge swipes on page Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 18: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 19: Buttons

    Buttons Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 20: Keys

    Keys Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the spacebar, or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 21: Bottom

    Bottom Component Description Battery lock latch Unlocks the battery. Battery bay Holds the battery. Battery release latch Releases the battery. Vents (3) Enable airflow to cool internal components. Speakers (2) Produce sound. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
  • Page 22 ● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

  • Page 23: Connecting To A Network

    Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.

  • Page 24: Sharing Data And Drives And Accessing Software

    For more information, from the Start screen, type help, and then select Help and Support. Sharing data and drives and accessing software When your computer is part of a network, you are not limited to using only the information that is stored in your computer.

  • Page 25: Setting Up A Wlan

    Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ●...

  • Page 26: Connecting To A Wlan

    Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, from the Start screen, type help, and then select Help and Support. Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on.

  • Page 27: Connecting To A Wired Network

    Connecting to a wired network Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office. Connecting to a LAN requires an 8-pin, RJ-45 (network) cable.

  • Page 28: Enjoying Entertainment Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, or TV, or speakers and headphones.

  • Page 29: Using The Webcam

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

  • Page 30: Using Audio

    For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

  • Page 31: Using Video

    To check the recording functions on your computer, follow these steps: From the Start screen, type sound, and then select Sound Recorder. Click Start Recording and speak into the microphone. Save the file to your desktop. Open a multimedia program and play the recording. To confirm or change the audio settings on your computer, follow these steps: From the Start screen, type control panel, and then select Control Panel from the list of applications.

  • Page 32: Setting Up Hdmi Audio

    To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions. Connect one end of the HDMI cable to the HDMI port on the computer. Connect the other end of the cable to the high-definition TV or monitor. Press to alternate the computer screen image between 4 display states: ●...
  • Page 33 To return the audio stream to the computer speakers: From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices. On the Playback tab, click Speakers. Click Set Default, and then click OK. Using video...

  • Page 34: Navigating The Screen

    Navigating the screen You can navigate the computer screen in the following ways: ● Touch gestures ● Keyboard and mouse Touch gestures can be used on your computer TouchPad or on a touch screen (select models only). NOTE: An external USB mouse (purchased separately) can be connected to one of the USB ports on the computer.

  • Page 35: Tapping

    Tapping To make an on-screen selection, use the tap function on the TouchPad. ● Point to an item on the screen, and then tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. Scrolling Scrolling is useful for moving up, down, or sideways on a page or image.

  • Page 36: Pinching/Zooming

    Pinching/zooming Pinching and zooming allow you to zoom out (pinching) or in (zooming) on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart.

  • Page 37: Edge Swipes

    Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. ● Swipe your finger gently from the right edge to reveal the charms. Top-edge swipe (select models only) The top-edge swipe allows you to display app command options.

  • Page 38: Left-Edge Swipe

    Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. ● Swipe your finger gently from the left edge of the TouchPad. Using touch screen gestures (select models only) A touch screen computer allows you to control items on the screen directly with your fingers. TIP: On touch screen computers, you can perform the gestures on the screen or on the TouchPad.

  • Page 39: Tapping

    Tapping To make an on-screen selection, use the tap function. ● Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it. Using touch screen gestures (select models only)

  • Page 40: Scrolling

    Scrolling Scrolling is useful for moving the pointer up, down, left, or right on a page or image. ● Place two fingers on the screen and then drag them in an up, down, left, or right motion. Pinching/zooming Pinching and zooming allow you to zoom out or in on images or text. ●...

  • Page 41: Rotating (Select Models Only)

    Rotating (select models only) Rotating allows you to turn items such as photos. ● Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand, slide your forefinger around in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.

  • Page 42: Left-Edge Swipe

    Left-edge swipe The left-edge swipe reveals your open apps so that you can switch to them quickly. ● Gently swipe your finger inward from the left edge of the display to switch between apps. Without lifting your finger, swipe back toward the left edge to reveal all open apps. Top-edge swipe and bottom-edge swipe The top-edge swipe or bottom-edge swipe allows you to open a list of apps available on your computer.

  • Page 43: Using The Keyboard And Mouse

    The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS). Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 52 instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen.

  • Page 44: Using Microsoft Windows Shortcut Keys

    Icon Description Decreases speaker volume incrementally as long as you hold down the key. Increases speaker volume incrementally as long as you hold down the key. Plays the previous track of an audio CD or the previous section of a DVD or a BD. Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.

  • Page 45: Managing Power

    Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves power so that computer performance is balanced with power conservation.

  • Page 46: Manually Initiating And Exiting Hibernation (Select Models Only)

    Manually initiating and exiting Hibernation (select models only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. From the Start screen, type power options, select Settings, and then select Power Options from the list of applications. In the left pane, click Choose what the power button does.

  • Page 47: Removing A User-Replaceable Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 48: Conserving Battery Power

    ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from HP. Resolving a low battery level when no power source is available Save your work and shut down the computer. Chapter 6 Managing power...

  • Page 49: Resolving A Low Battery Level When The Computer Cannot Exit Hibernation

    User guides. Replacing a user-replaceable battery Battery Check in HP Support Assistant notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include a warranty ID.

  • Page 50: Troubleshooting Power Problems

    When you connect the computer to external AC power: ● The battery begins to charge. ● The screen brightness increases. ● The power meter icon on the Windows desktop changes appearance. When you disconnect external AC power, the following events occur: ●...
  • Page 51 Although you can turn off the computer with the power button, the recommended procedure is to use the Windows Shut down command: NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button.

  • Page 52: Maintaining Your Computer

    Disk Defragmenter may take more than an hour to complete. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

  • Page 53: Updating Programs And Drivers

    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available.

  • Page 54: Cleaning The Sides Or Cover

    Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
  • Page 55 and in hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use your computer before you turn it on. ● If you are traveling internationally, follow these suggestions: ◦...

  • Page 56: Securing Your Computer And Information

    Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer.

  • Page 57: Setting Windows Passwords

    Setting Windows passwords Password Function User password Protects access to a Windows user account. Administrator password Protects administrator-level access to computer contents. NOTE: This password cannot be used to access Setup Utility (BIOS) contents. Setting Setup Utility (BIOS) passwords Password Function ●...

  • Page 58: Using Antivirus Software

    Updating programs and drivers on page Installing critical security updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/go/contactHP. At this location, you can also register to receive automatic update notifications when they become available.

  • Page 59: Securing Your Wireless Network

    If you have installed third-party software after you purchased your computer, regularly update the software. Software companies provide software updates to their products to correct security problems and improve functionality of the software. Securing your wireless network When you set up your wireless network, always enable security features. For more information, see Protecting your WLAN on page Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently...

  • Page 60: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 61: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 62: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    The BIOS searches three places for the diagnostics tools in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page Hard drive...

  • Page 63: 10 Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 64: Restore And Recovery

    Applications Reinstall, and then follow the on-screen instructions. ● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.

  • Page 65: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see...

  • Page 66: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 67: 11 Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.

  • Page 68: Operating Environment

    Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft...

  • Page 69: 12 Electrostatic Discharge

    12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 70: Index

    50 top 9 connecting 23 audio features, testing 22 computer, traveling 41 HP and third-party software audio-out (headphone)/audio-in connecting to a WLAN 18 updates, installing 50 (microphone) jack 6, 21 connector, power 6 HP PC Hardware Diagnostics...
  • Page 71 57 system recovery 57 Disk Cleanup 44 USB flash drive 58 system restore point Disk Defragmenter 44 using HP Recovery media 56 creating 55 memory card reader, identifying recovery media 7, 21 creating 55 memory card, identifying 7...
  • Page 72 pinching 32 functional range 18 rotating 33 public WLAN connection 18 scrolling 32 security 17 tapping 31 using 16 TouchPad wireless network, securing 51 buttons 9 WLAN antennas, identifying 8 TouchPad gestures WLAN device 14, 16 pinching 28 WLAN label 14 scrolling 27 zooming 28 zooming touch screen gesture 32...

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