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Troubleshooting Guide
Problem: My DVR is in Motion Detection mode, and continually records whilst the
camera is moving.
Solution: This is not a malfunction. When a DVR looks for "motion", what it is
really doing is looking for a change between one image it captures and the next.
Therefore, it doesn't matter whether it's something the camera sees or the camera
itself that is moving, the DVR will interpret the change as movement. Turn off
Motion Detection on your DVR if you are using the PRO-690 in Cruise Mode.
Problem: I cannot control the PTZ features of the camera.
Solution: Check the integrity of your connections, particularly the RS485
connection and the power supply. Be sure the (+A) and (-B) terminals are connected
the right way around. If this does not help, then the PTZ settings in your controller
may be set incorrectly. Check the Command Address, Protocol (Default: Pelco-D)
and Baud Rate (Default: 2400 bps) settings in your PTZ controller, and correct
them where necessary. If you have only one camera attached to the PTZ controller,
then follow the instructions on page 12 to set the camera's settings to match the
controller.
Problem: I don't know my Command Address!
Solution: You can either go through them one at a time to see which one works,
or follow the instructions on page 12 to reset the Command Address.
Problem: The camera won't turn on.
Solution: Check your power adaptor is the right one for the PRO-690 (DC 12V).
Make sure both the camera and the PTZ controller are supplied power.
Problem: I can't see anything at night.
Solution: Whilst the PRO-690 has great low-light vision (needing only 0.01 Lux)
it does need some light. If used in a pitch-black environment, it will not be able to
see anything. Consider illuminating your subject - perhaps simply leaving a light on
will make all the difference. If you really need to see in absolute darkness, consider
upgrading to a camera with infrared night-vision built in.
Problem: After running the dome for an extended period, it seems to lose precision.
Solution: The PTZ system needs to be re-initialized - this is the same procedure the
dome undertakes when turned ON. To do this, either disconnect and reconnect power
to the dome, or press PRESET followed by "-/--", input "241" and press ENTER. The
camera will re-calibrate itself, and accuracy of the pan/tilt system will improve.
Problem: The camera returns to the HOME position too quickly/slowly.
Solution: Change the HOME point wait time. To do this, press PRESET followed
by "-/--". Then, enter a number from 77 - 80 based on the table below, and press
ENTER to confi rm.
77 = 64 Seconds
78 = 128 Seconds
Problem: How do I enable / disable the AUTO HOME point function?
Solution: In the same way as changing the HOME point wait time. Press PRESET
then "-/--". Then, enter "81" and press ENTER to toggle AUTO HOME ON or "82"
to turn it OFF.
18
18
18
79 = 192 Seconds
80 = 255 Seconds
Contents
Setting the Command Address
Confi guring the PTZ Controller
Connecting Multiple PTZ Systems
Operating the Camera
Advanced Operation
Additional Functions
Troubleshooting Guide
Technical Specifi cations
Warranty / Technical Support
Quick Reference
PRO-690 4" Pan, Tilt, Zoom Dome
Default PTZ Confi guration
Default Command Address:
Protocol:
Baud Rate:
RS485 Polarity:
+A
Purple Wire
- B
White Wire
2
3
3
4
4
5
6
8
10
12
12
13
14
16
17
18
19
Rear Cover
1
Pelco-D
2400bps
3
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