Common Problems - Dell P2314Tt User Manual

Common Problems

The following table contains information about resolving common monitor problems.
Common What You
Symptoms Experience
No Video
No picture
(Power light off)
No Video No picture or no
(Power light on) brightness
Picture is
Poor Focus fuzzy, blurry, or
ghosting
Shaky/Jittery Wavy picture or
Video fine movement
Missing Pixels
LCD screen has
spots
Stuck-on Pixels
Possible Solutions
• Make sure the display cable connecting the
monitor and the computer is properly connected
and secure.
• Make sure the power outlet is functioning
properly using any other electrical equipment.
• Make sure the power button is not pressed-in.
• Make sure the correct input source is selected
using the Input Source Select button.
• Check the Power Button LED option under
Energy Settings in OSD Menu.
• Increase brightness and contrast using OSD.
• Perform monitor self-test.
• Check for bent or broken pins on the
display cable and the ports.
• Run the built-in diagnostics.
• Make sure the correct input source is selected
using the Input Source Select button.
• Perform Auto Adjust using OSD.
• Adjust the Phase and Pixel Clock using OSD.
• Eliminate video extension cables.
• Reset the monitor to factory settings.
• Change the video resolution to the correct
aspect ratio (16:9).
• Perform Auto Adjust using OSD.
• Adjust the Phase and Pixel Clock using OSD.
• Reset the monitor to factory settings.
• Check environmental factors.
• Relocate the monitor and test in another room.
• Turn off the monitor, disconnect and reconnect
the power cable, and turn on the monitor.
• Pixel that is permanently off is a natural defect
that can occur in LCD technology.
For more information on Dell Monitor Quality
and Pixel Policy, see Dell support site at dell.com/
support/monitors.
Troubleshooting 37