Getting Help With Your Phone; Questions And Answers - Siemens Gigaset A580IP Manual

Getting help with your phone

Questions and answers

If you have any questions about the use of your phone, you can contact us 24/7 at
www.gigaset.com/customercare. The table below contains a list of common prob-
lems and possible solutions.
Please note
To ensure the quickest and most efficient response from Customer Service, please
have the following information available:
u
Version of firmware, EEPROM and your phone's MAC address
You can check this information with the Web configurator (
displaying the MAC address on your handset,
u
VoIP status code (
For problems with VoIP connections, set VoIP status messages to be displayed
on your handset (
that helps when the problem is analyzed.
The display is blank.
¥
1. The handset is not switched on.
Press and hold the End Call key
2. The battery is flat. ¥
Charge the battery or replace it (
"Base" flashes in the display.
1. The handset is out of range of the base station or the base station's range has decreased
because Eco mode is active. ¥
¥
Move the handset closer to the base station.
If necessary, deactivate Eco mode (
¥
2. The handset has been deregistered.
Register the handset (
3. The base station is not turned on. ¥
Check the base station's power adapter (
¥
4. The base station firmware is currently being updated (automatically).
Please wait until the update is complete.
Handset does not ring.
¥
1. The ringer melody is deactivated.
Activate the ringer melody (
2. Call forwarding set to All Calls. ¥
Deactivate call forwarding (VoIP
£
Page 147)
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Page 91, Page 138). These messages contain a status code
a
.
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Page 83).
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Getting help with your phone
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11).
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