Holding Multiple Calls (Soft Park) - Hitachi HCX5000I User Manual

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HAPTER BOUT

Holding Multiple Calls (Soft Park)

About holding
several calls
Placing calls
on hold using
soft park
Displaying
calls in soft
park
Retrieving
calls in soft
park
HCXTD840, Issue 1, July 2001
Y S S 500A
OUR ELEC ET
You can hold up to 10 calls on one key using soft park.
Because the soft park feature provides an easy way to hold
and retrieve a large number of calls, it is ideal for use
during busy hours.
To place a call on hold using soft park:
1
Press <SFPK> to place the call in soft park hold.
CAP1 goes dark and the <SFPK> key begins to wink.
2
Park up to 10 calls on the <SFPK> key.
To display calls in soft park:
1
Press <DSPL>.
2
Press <SFPK>.
3
Press <DSPL> plus any soft key to return to the
normal display.
Soft-parked calls are retrieved in first in/first out order, so
you do not have to remember which call you placed on
hold first. The first call in is always the first call out.
• Press the winking <SFPK> key. This retrieves the first
call placed in soft park. The <SFPK> winks until all
calls are retrieved.
When there are multiple attendants, only the attendant
who parks a call can retrieve it.
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