Warranty Card And After-Sales Service; Warranty Card; After-Sales Service - Sony CRX160E User Manual

Warranty Card and
After-Sales
Service

Warranty Card

• A warranty card should be provided
with this product at the place of
purchase.
• Please read the warranty card, fill in
the specified information, and retain it
for future reference.
• The warranty period is one year from
the date of purchase.

After-Sales Service

If a problem is suspected, first
check the following.
Review the information in this manual.
If the problem is still
suspected, contact your
customer service centre.
Contact the Technical Support Service
Center listed in the separate "Technical
Support Information".
Repairs under Warranty
We provide repair services as described
in this manual and on the Warranty
Card. Refer to these documents for
details.
18
Repairs outside of Warranty
If operation can be restored by repair,
we will repair the drive for a charge.
Replacement Parts Availability
Repair parts (which may be required to
maintain operation) for CD-R/RW
drives are retained by the company for
at least six years after a model is
discontinued. This period corresponds
to that during which repair can be
assured. However, even after this
period, repair may still be possible
depending on the nature of the damage,
so please contact your supplier or repair
service provider.
When contacting us, please have
the following information
available:
• Model Name: CRX160E
• Serial Number:
• Problem Description: as detailed as
possible
• Date of Purchase: