Appendix C: Service Information; Troubleshooting - Mackie MCU Pro Owner's Manual

Appendix D: Service Information
If you think your Mackie product has a problem,
please check out the following troubleshooting tips
and do your best to confirm the problem. Visit the
Support section of our website
(www.mackie.com/support) where you will find
lots of useful information such as FAQs and other
documentation. You may find the answer to the
problem without having to send your Mackie
product away.

Troubleshooting

No power
• Is it plugged in? Make sure the AC outlet
is live (check with a tester or lamp).
• Our next favorite question: Is the power
switch on? If not, try turning it on.
• The internal AC line fuse may be blown.
This is not a user serviceable part. If you
suspect the AC line fuse is blown, please
see the "Repair" section to the right.
Connection issues
• Is the USB connected? Make sure the USB
cable is connected securely at both ends.
• Does the operating system see the device?
• Does the software see the device?
• Is the software correctly configured?
Refer to Appendix C on the previous page
for links to DAW-specific information.
Other
• Many other questions (and answers) may
be found by visting our FAQ section on the
Mackie website:
www.mackie.com/products/mcupro/mcu-
pro_faq
Repair
For warranty service, refer to the warranty
information on page 16.
Non-warranty service for Mackie products is
available at a factory-authorized service center. To
locate the nearest service center, visit
www.mackie.com, click "Support" and select
"Locate a Service Center." Service for Mackie
products living outside the United States can be
obtained through local dealers or distributors.
If you do not have access to our website, you
may call the Tech Support department at
1-800-898-3211, Monday-Friday, during normal
business hours, Pacific Time, to explain the
problem. Tech Support will tell you where the
nearest factory-authorized service center is located
in your area.
Owner's Manual
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