Troubleshooting - D-Link DIR-685 User Manual

Section 8 - Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-685. Read
the following descriptions if you are having problems. (The examples below are illustrated in Windows
have a different operating system, the on-screen messages may look slightly different than the following examples.)
1. Why can't I access the web-based configuration utility?
Your computer must be on the same IP subnet to connect to the web-based utility. The router has the configuration
utility built into a ROM chip in the router itself.
• Make sure you have an up-to-date Java-enabled web browser. We recommend the following:
• Internet Explorer 6.0 or higher
• Netscape 8 or higher
• Mozilla 1.7.12 (5.0) or higher
• Opera 8.5 or higher
• Safari 1.2 or higher (with Java 1.3.1 or higher)
• Camino 0.8.4 or higher
• Firefox 2.0 or higher
• Verify physical connectivity by checking for solid link lights on the device that you are connecting. If you do not get
a solid link light, try using a different cable or connect to a different port on the device if possible. If the computer is
turned off, the link light may not be on.
• Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice,
Norton Personal Firewall, and Windows
files included with your firewall software for more information on disabling or configuring it.
D-Link DIR-685 User Manual

Troubleshooting

XP firewall may block access to the configuration pages. Check the help
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XP. If you
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