VTech CareLine SN1196 User Manual
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VTech CareLine SN1196 User Manual

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CareLine
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Complete user's manual
w w w.v t e c h p h o n e s . c o m
+
Models:
SN1196/SN1197/SN6196/
SN6196-2/SN6197/SN6197-2
BC

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Summary of Contents for VTech CareLine SN1196

  • Page 1 CareLine ™ Complete user’s manual w w w.v t e c h p h o n e s . c o m Models: SN1196/SN1197/SN6196/ SN6196-2/SN6197/SN6197-2...
  • Page 2 This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and www.vtechphones.com.
  • Page 3 Parts checklist SN1196/SN1197 Telephone base Corded handset Pendant with lanyard Pendant charger with Pendant belt clip Telephone base charger adapter power adapter Quick start guide Abridged user’s manual Telephone line cord Quick start guide Abridged user’s manual...
  • Page 4 Parts checklist SN6196/SN6196-2/SN6197/SN6197-2 Telephone base Corded handset Pendant with lanyard Handset charger with Cordless handset Pendant charger with charger adapter charger adapter (1 for SN6196/SN6197) (1 for SN6196/SN6197) (2 for SN6196-2/SN6197-2) (2 for SN6196-2/SN6197-2) Battery compartment cover Pendant belt clip Battery (1 for SN6196/SN6197) (1 for SN6196/SN6197)

  • Page 5: Table Of Contents

    Table of contents Getting started ...... 1 Set date and time ..... 35 Voice Announce caller ID ..36 Telephone base installation ..1 LCD language......38 Telephone base backup battery Talking digit ......39 installation ........ 2 Voicemail number ..... 40 Handset battery installation ..
  • Page 6 Table of contents Transfer a call ......60 Review the caller ID log .... 87 Find handset/pendant ....62 View dialing options ....88 Dial a caller ID log entry ... 89 Multiple handset use ..63 Save a caller ID log entry to the Join a call in progress ....
  • Page 7 Table of contents Using the answering system Energy-saving charging and voicemail together ..110 mode ........144 Message capacity ....110 Maintenance ......144 New message indication..111 About cordless telephones ..145 ® Call screening ......111 The RBRC seal .....

  • Page 8: Getting Started

    Getting started Telephone base installation Install the telephone base as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.

  • Page 9: Telephone Base Backup Battery Installation

    Getting started Telephone base backup battery installation This telephone provides minimal functionality during a power outage when there is no battery installed. When there is no power supply to the telephone base, many telephone features are not functional. The telephone uses power from the telephone line to enable you to make and answer calls using only the corded handset and dialing keys.

  • Page 10: Handset Battery Installation

    Getting started Handset battery installation Install the battery as shown below. Place the battery with the label Plug the battery connector THIS SIDE UP facing up and securely into the socket the wires inside the battery inside the handset battery compartment.

  • Page 11: Handset Charger Installation

    Getting started Handset charger installation Install the charger as below. Place the handset in the handset charger to charge. Electrical outlet not controlled by a wall switch CHARGE Stays red when put in Handset charger charger. power adapter • If the handset will not be used for a long time, disconnect and remove the battery to prevent possible leakage.

  • Page 12: Pendant Charger Installation

    Getting started Pendant charger installation Switch ON the pendant. Install the pendant charger as shown below. Electrical outlet not controlled by a wall switch Pendant charger power adapter Place the pendant in the pendant charger to charge. Turns red when charging. Turns green when fully charged.

  • Page 13: Pendant Attachment

    Getting started Pendant attachment Pendant lanyard: The pendant lanyard is already attached to the pendant. You can adjust the length of the lanyard for comfortable wearing, or remove the necklace when necessary. Necklace Press down the tabs on both sides of the Press down on the push lanyard clip to remove the button slider to adjust the...

  • Page 14: Handset Battery Charging

    Getting started Handset battery charging Once you have installed the battery, the handset indicates the battery status (see the table below). If necessary, place the handset in the handset charger to charge the battery. For best performance, keep the handset in the handset charger when not in use. The battery is fully charged after 11 hours of continuous charging.

  • Page 15: Pendant Battery Charging

    Getting started Pendant battery charging The pendant status light indicates the battery status (see the table below). If necessary, place the pendant in the pendant charger to charge the battery. For best performance, keep the pendant in the pendant charger when not in use. The battery is fully charged after 3 hours of continuous charging.

  • Page 16: Installation Options

    Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, swivel the wall mount bracket down to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers.
  • Page 17 Getting started Tabletop to wall mount installation 4. Put the corded handset aside. Press down the switch hook and remove the handset tab from the slot. Rotate the handset tab by a half turn. Press down the switch hook and then replace the handset tab to its slot.

  • Page 18: Wall Mount To Tabletop Installation

    Getting started Wall mount to tabletop installation If necessary, untie the bundled telephone line cord and power adapter cord. Unplug the power adapter and telephone line cord from the wall outlets. Remove the telephone base from the wall. Pull the wall mount bracket to release it from the telephone base. Swivel it upwards and then press onto the telephone base until it clicks into place.
  • Page 19 Getting started Wall mount to tabletop installation Press down on the switch hook and slide the handset tab upwards to remove it from the slot. Rotate the handset tab by a half turn. Press down the switch hook and then replace the handset tab to its slot. Switch hook Handset tab Plug the power adapter and telephone line cord into the wall outlets.

  • Page 20: Are You A New Cable Or Voip Subscriber

    Getting started Are you a new cable or VoIP subscriber? If your answer is yes, the existing telephone jacks in your home may no longer work. Your cable/VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home.

  • Page 21: Did You Subscribe To Voicemail Service From Your Telephone Service Provider

    Getting started Did you subscribe to voicemail service from your telephone service provider? Your telephone has a built-in answering system and supports voicemail feature offered by your telephone service provider (subscription is required, and fees may apply). Refer to Answering system and voicemail on page 109 for more details.

  • Page 22: Expand Your Telephone System

    Getting started Expand your telephone system You can expand your telephone system by adding new handsets (SN6107, purchased separately) and/or new portable pendants (SN6166/SN6167, purchased separately). The telephone base can support up to 12 devices. Each device must be registered to the telephone base before use.

  • Page 23: Add And Register A Pendant

    Getting started Add and register a handset • You cannot register a handset if any other system device is in use. • The telephone base shows Registration slots are full when you try to register more than 12 devices to it. •...
  • Page 24 Getting started Add and register a pendant If you have already set the photo speed --:-- --/-- dial keys 1 and 2, the telephone base Copied Photo displays Copied Photo Speed Dial 1 and Speed Dial 1 and Pendant Memory 1. Press NEXT, then the Pendant Memory 1 telephone base displays Copied Photo NEXT...

  • Page 25: Deregister All Devices

    Getting started Deregister all devices If you want to replace a device, or reassign the designated handset number of a registered handset, you must deregister all devices that are registered to the telephone base. Then register each device individually. To make deregistration easier, read all of the instructions on this page before you begin.

  • Page 26: Telephone Base Layout

    Getting started Telephone base layout Large tilt display • Move the top of the display forward or backward to adjust the angle of the screen for maximum visibility. Visual ringer indicator • Flashes when the telephone base is ringing. IN USE light •...
  • Page 27 Getting started Telephone base layout AUDIO ASSIST • Press to enhance the clarity and loudness of the caller’s voice during a call (page 53). CANCEL • Press to cancel an operation, or back to the previous menu while in a menu (page 32). •...
  • Page 28 Getting started Telephone base layout /REPEAT • Press once to repeat the playing message (page 114). • Press twice to play the previous message (page 114). • Press to move the cursor to the left while entering or modifying names or numbers. X/DELETE •...
  • Page 29 Getting started Telephone base layout qVOL and pVOL • Press to adjust the listening volume during a call (page 54), message playback (page 114) or reminder playback (page 96). • Press to adjust the base ringer volume while idle (page 33). FIND HS •...

  • Page 30: Pendant Layout

    Getting started Pendant layout • Press to answer or end a call (page 51). Pendant status light • Stays solid red when the pendant is charging. • Flashes red when the pendant is in low battery. • Stays solid green when the pendant is fully charged. •...

  • Page 31: Handset Layout

    Getting started Handset layout CHARGE light • On when the handset is charging. Visual ringer indicator • Flashes when the handset is ringing. REDIAL/PAUSE • Press repeatedly to view the last 10 numbers dialed (page 56). • Press and hold to insert a dialing pause while dialing or entering numbers.
  • Page 32 Getting started Handset layout CID/ • Press to review the caller ID log when idle (page 87). • Press to scroll down while in menus or lists (page 32). . • Press to move the cursor to the left while entering names or numbers.

  • Page 33: Dialing Keys

    Getting started Handset layout /CANCEL • Press to hang up during a call (page 51). • Press to cancel an operation, or back up to the previous menu while in a menu (page (page page 32). . • Press and hold to return to idle mode while in a menu (page (page 32).

  • Page 34: Telephone Settings

    Telephone settings Photo speed dial There are four photo speed dial keys on the telephone base. The speed dial keys 1 and 2 on the pendant correspond to the photo speed dial keys 1 and 2 on the telephone base respectively. We recommend you store two contacts that you may need to call them more often or immediately to photo speed keys 1 and 2.
  • Page 35 Telephone settings Photo speed dial Press NEXT. When MEMORY 1 NAME displays, use --:-- --/-- the dialing keys to enter a name (up to MEMORY 1 NAME 15 characters). Each time you press a key, the character on that key appears. Additional key presses produce other BACKSPACE SAVE...
  • Page 36 Telephone settings Photo speed dial To set and dial a photo speed dial: Press the desired speed dial key. When MEMORY X NUMBER displays, use --:-- --/-- the dialing keys to enter a number (up to MEMORY X NUMBER 30 digits): •...
  • Page 37 Telephone settings Photo speed dial To delete a photo speed dial: Press MENU when the telephone base is --:-- --/-- not in use. Answering system Intercom to scroll to Photo speed dial, Press Photo speed dial then press SELECT. BACK SELECT Press to scroll to the desired location,...
  • Page 38 Telephone settings Photo speed dial To add a photo: You can add a desired photo into the photo speed dial compartment, or write the contact name on the photo speed dial card. Flip open the photo speed dial compartment cover and take out the photo speed dial card.

  • Page 39: Using The Menu

    Telephone settings Using the menu You can use the menu of the telephone base or a cordless handset to change the telephone settings. Press MENU when the handset/telephone base is not in use. Press until the screen displays the desired feature menu. Press SELECT on the cordless handset/ SELECT on the telephone base to enter...

  • Page 40: Ringer Volume

    Telephone settings Ringer volume You can set the ringer volume or turn the 9:48am 5/20 ringer off. When the ringer is off, the screen Caller ID log displays Ringer off, Caller ID won’t be Reminder announced and Ringers BACK SELECT Press MENU when the handset/ telephone base is not in use.

  • Page 41: Ringer Tone

    Telephone settings Ringer tone You can choose from different ringer tones for 9:48am 5/20 each handset, pendant and the telephone base. Caller ID log Reminder Cordless handset/telephone base Ringers ringer tone: BACK SELECT Press MENU when the handset/ 9:48am 5/20 telephone base is not in use.

  • Page 42: Set Date And Time

    Telephone settings Set date and time The answering system announces the date and 9:48am 5/20 time of each message prior to playing it. Before Reminder using the answering system or reminder, set Ringers the date and time as follows. If you subscribe Set date/time to caller ID service, the day, month and time BACK...

  • Page 43: Voice Announce Caller Id

    Telephone settings Set date and time • If the date and time are not set when a message is recorded, the system announces, “Time and date not set,” before each message plays. • The telephone plays two beeps if you enter an invalid number. Voice Announce caller ID The voice announce caller ID feature lets you 9:48am...
  • Page 44 Telephone settings Voice Announce caller ID • To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service provider. • When there are up to five handsets registered, the telephone system supports caller ID announce for all handsets. If six or more handsets are registered, the system supports caller ID announce for the first four registered handsets only.

  • Page 45: Lcd Language

    Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays. Press MENU when the handset/base is not 9:48am 5/20 in use. Pendant Annc Caller ID to scroll to Settings, then press Press Settings SELECT on the cordless...

  • Page 46: Talking Digit

    Telephone settings Talking digit You can select the volume or turn off the 9:48am 5/20 audible spoken tone that is spoken when you Pendant press the dialing key while predialing. Annc Caller ID Settings Press MENU when the handset/base is not BACK SELECT in use.

  • Page 47: Voicemail Number

    Telephone settings Voicemail number If you subscribe to voicemail service offered by your telephone service provider, you can 1 on the handset save the voicemail number to or telephone base for easy access. When you want to retrieve voicemail messages, 1.
  • Page 48 Telephone settings Voicemail number -OR- Press MENU when the handset/base is not 9:48am 5/20 in use. Pendant Annc Caller ID to scroll to Settings, then Press Settings press SELECT on the cordless handset/ BACK SELECT SELECT on the telephone base. to scroll to Voicemail # on the Press 9:48am...

  • Page 49: Clear Voicemail Indicators

    Telephone settings Clear voicemail indicators If you subscribe to voicemail service offered by 9:48am 5/20 your telephone service provider, Pendant New voicemail and appear on the handset/ Annc Caller ID New voicemail and on the telephone base Settings when you have new voicemail messages. BACK SELECT Contact your telephone service provider for...

  • Page 50: Rename Base/Handset

    Telephone settings Rename base/handset You can create a name for each system 9:48am 5/20 handset and the telephone base. Pendant Annc Caller ID Press MENU when the handset/base is not Settings in use. BACK SELECT to scroll to Settings, then Press press SELECT on the cordless handset/ 9:48am...

  • Page 51: Use Caller Id To Automatically Set Date And Time

    Telephone settings Use caller ID to automatically set date and time If you subscribe to caller ID service, the day, 9:48am 5/20 month and time are set automatically with Pendant each incoming call. This feature allows you Annc Caller ID to choose whether the time and date are set Settings by incoming caller ID information.

  • Page 52: Home Area Code

    Telephone settings Home area code If you dial your local calls using only seven 9:48am 5/20 digits (area code not required), you can Pendant program your home area code so that when Annc Caller ID you receive a call within your local area, the Settings telephone number is automatically stored BACK...

  • Page 53: Dial Mode

    Telephone settings Dial mode The dial mode is preset to touch-tone dialing. 9:48am 5/20 If you have pulse (rotary) service, you must Pendant change the dial mode to pulse dialing before Annc Caller ID using the telephone to make a call. Settings BACK SELECT...

  • Page 54: Quiet Mode

    Telephone settings Quiet mode You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and call screening are muted. When you turn on the quiet mode, the answering system turns on automatically.

  • Page 55: Voice Command

    Telephone settings Voice command By saying certain commands to the pendant, 9:48am 5/20 you can hear information such as the date Ringers or time, or call photo speed dial numbers, or Set date/time even review call log, messages or reminders. Pendant You can turn the pendant voice command BACK...

  • Page 56: Happy Message

    Telephone settings Happy message Happy messages are pendant greeting 9:48am 5/20 messages. It will occur when you pick up the Ringers pendant in the morning (between 4:30am and Set date/time 9:00am), place the pendant in its charger at Pendant night (between 8:00pm and 11:00pm), or after BACK SELECT using the voice command feature.

  • Page 57: Telephone Operation

    Telephone operation Make a call To make a call on a cordless handset: Press When you hear a dial tone, dial the number. To make a call at the telephone base: Lift the corded handset, or press SPEAKER When you hear a dial tone, dial the number. •...

  • Page 58: Answer A Call

    Telephone operation Answer a call To answer a call on a cordless handset: Press , • or any dialing key (0-9 or To answer a call at the telephone base: Lift the corded handset, or press SPEAKER • or any dialing key (0-9 or To answer a call on a pendant: •...

  • Page 59: Equalizer

    Telephone operation Equalizer The equalizer enables you to change the 9:48am 5/20 quality of the audio for both handset earpiece Equalizer and speakerphone to best suit your hearing. Phonebook The default setting is Natural. Caller ID log BACK SELECT Press MENU during a call. Press SELECT on the cordless handset/ 9:48am 5/20...

  • Page 60: Audio Assist

    Telephone operation Audio Assist Use the audio assist feature to enhance the clarity and loudness of your caller’s voice on the cordless/corded handset earpiece when you are listening to a message or an announcement. To turn on Audio Assist : •...

  • Page 61: Volume Control

    Telephone operation Volume control To adjust the listening volume on a cordless handset: During a call, press VOL - or VOL • To adjust the listening volume at the telephone base: During a call, press VOL or VOL and then press •...

  • Page 62: Call Waiting

    Telephone operation Call waiting If you subscribe to call waiting service from your telephone service provider, you hear an alert tone when there is an incoming call while you are already on another call. Press FLASH on the • handset/FLASH on the telephone base to put your current call on hold and take the new call.

  • Page 63: Redial

    Telephone operation Redial The last 10 telephone numbers dialed (up to 30 digits) are stored in the dialed (up to 30 digits) are stored in the (up to 30 digits) are stored in the system memory. Each handset and the telephone base store the last 10 telephone numbers dialed (up to 30 digits) independently.

  • Page 64: Temporary Tone Dialing

    Telephone operation Redial To review and dial a redial number at 9:48am 5/20 the telephone base: REDIAL #2/10 Press REDIAL when the phone is not 800-595-9511 in use. BACK SAVE or REDIAL repeatedly to browse. Press , Press X/DELETE to delete the displayed •...

  • Page 65: Check Voicemail

    Press and hold 1 on the cordless handset/telephone base to dial your voicemail number. To set the voicemail number, see Voicemail number on page 40. Web address Use this feature to view the VTech 9:48am 5/20 website address. Annc Caller ID...

  • Page 66: Chain Dialing

    Telephone operation Chain dialing Use this feature on the cordless handsets or the telephone base to initiate a dialing sequence from numbers stored in the phonebook, caller ID log or redial list while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID log or redial list.

  • Page 67: Transfer A Call

    Telephone operation Transfer a call While on an outside call, you can transfer the call from a cordless handset or the telephone base to another system device. To transfer a call from a cordless handset: During a call, press MENU. Press to scroll to Caller ID log Transfer, then press SELECT.
  • Page 68 Telephone operation Transfer a call To transfer a call from the telephone base: During a call, press MENU. Press 9:48am 5/20 scroll to Transfer, then press SELECT. Phonebook Caller ID log • If you have two or more handsets/ Transfer pendants, your handset shows TRANSFER TO: Press to scroll to...

  • Page 69: Find Handset/Pendant

    Telephone operation Find handset/pendant This feature helps you find misplaced handsets and pendants. To start the paging tone: Press FIND HS on the right side • of the telephone base and its screen displays Paging all devices. All idle handsets and pendants ring and the handsets display ** Paging ** .

  • Page 70: Multiple Handset Use

    Multiple handset use Join a call in progress Another handset, pendant or the telephone base can join an outside call. You can share an outside call with the telephone base and up to four handsets/pendants at the same time. You can buy additional accessory handsets (SN6107) or accessory pendants (SN6166/SN6167) for the telephone base.

  • Page 71: Intercom

    Multiple handset use Intercom Use the intercom feature for conversations between two system devices. To initiate an intercom call with a cordless handset: Press MENU, then press or to scroll to Intercom, Answering sys then press SELECT. >Intercom • If you have only one handset, the handset shows Calling BASE 0.
  • Page 72 Multiple handset use Intercom To end the intercom call on either handset, one party presses OFF, or places the handset back in the handset charger. Both handsets display Intercom ended. -OR- To end the intercom call at the telephone base, press END, CANCEL or SPEAKER when you are using the base speakerphone, or return the corded handset to the telephone base.
  • Page 73 Multiple handset use Intercom To initiate an intercom call at the telephone base: Press MENU, then press or to scroll to 9:48am 5/20 Intercom, then press SELECT. Answering system Intercom • If you have only one handset/pendant, Photo speed dial the telephone base shows Calling HANDSET 1/Calling all BACK...
  • Page 74 Multiple handset use Intercom To end the intercom call at the telephone base, press END, CANCEL or SPEAKER when you are using the base speakerphone, or return the corded handset to the telephone base. -OR- To end the intercom call on the destination handset, press OFF or place the handset back in the handset charger.

  • Page 75: Answer An Incoming Call During An Intercom Call

    Multiple handset use Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, you will hear an alert tone. To answer on a cordless handset: • To answer the call, press .

  • Page 76: Transfer A Call During An Intercom Call

    Multiple handset use Transfer a call during an intercom call Use the intercom feature to transfer an outside call to another cordless handset, pendant or the telephone base. To transfer a call with a cordless handset: During a call, press MENU, then press or to scroll Transfer to Intercom, then press SELECT.
  • Page 77 Multiple handset use Transfer a call during an intercom call To end the intercom call on either handset, one party presses OFF, or places the handset back in the handset charger. Both handsets display Intercom ended. -OR- To end the intercom call at the telephone base, press END, CANCEL or SPEAKER when you are using the base speakerphone, or return the corded handset to the telephone base.
  • Page 78 Multiple handset use Transfer a call during an intercom call To transfer a call at the telephone base: Press MENU, then press or to scroll to 9:48am 5/20 Intercom, then press SELECT. Answering system Intercom • If you have only one handset/pendant, Photo speed dial the telephone base shows BACK...
  • Page 79 Multiple handset use Transfer a call during an intercom call To end the intercom call at the telephone base, press END, CANCEL or SPEAKER when you are using the base speakerphone, or return the corded handset to the telephone base. -OR- To end the intercom call on the destination handset, press OFF or place the handset back in the handset charger.

  • Page 80: Phonebook

    Phonebook About the phonebook The phonebook stores up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. • Phonebook entries are shared by all handsets and the telephone base. Any modifications made on one device apply to all. •...

  • Page 81: Add A Phonebook Entry

    Phonebook Add a phonebook entry Press MENU when the handset/ 9:48am 5/20 telephone base is not in use. Intercom -OR- Photo speed dial Phonebook When the phonebook is empty, press BACK SELECT on the cordless handset/PHONEBOOK on the telephone base. The handset 9:48am 5/20 screen displays Phonebook empty briefly...
  • Page 82 Phonebook Add a phonebook entry When ENTER NAME displays, use the 9:48am 5/20 dialing keys to enter a name (up to 15 ENTER NAME characters). Each time you press a key, the character on that key appears. Additional key presses produce other characters on BACKSPACE SAVE that key.

  • Page 83: Review Phonebook Entries

    Phonebook Add a phonebook entry Press SELECT on the cordless handset/NEXT on the telephone base. When ENTER NAME displays, use the dialing keys to enter a name (up to 15 characters). Each time you press a key, the character on that key appears.

  • Page 84: Alphabetical Search

    Phonebook Alphabetical search PHONEBOOK Press on the cordless handset or on the telephone base when the phone is not in use to show the first entry in the phonebook. Use the dialing keys to enter the letter associated with the name. For example, if you have the entries named Jennifer, Jessie, Kevin and Linda in your phonebook, press 5 (JKL) once to see Jennifer (when Jennifer displays, press...

  • Page 85: Edit A Phonebook Entry

    Phonebook Edit a phonebook entry Search for the desired entry in the phonebook (see Review phonebook entries on page 76 or Alphabetical search on page 77). When the desired entry displays, press SELECT on the cordless handset/EDIT on the telephone base. The screen displays EDIT NUMBER and the stored number.

  • Page 86: Delete A Phonebook Entry

    Phonebook Delete a phonebook entry Search for the desired entry in the 9:48am 5/20 phonebook (see Review phonebook Mike Smith entries on page 76 or Alphabetical search Delete contact? on page 77). Press DELETE on the handset/X/DELETE on the telephone base to delete the displayed phonebook entry.

  • Page 87: Photo Speed Dial

    Photo speed dial The telephone system has four photo speed dial locations, where you can store the telephone numbers you wish to dial more quickly. You can store up to 30 digits in each location. You must set the speed dial numbers to the corresponding locations before using them.
  • Page 88 Photo speed dial Photo speed dial Store a photo speed dial entry When MEMORY X NAME displays, use 9:48am 5/20 the dialing keys to enter a name (up to 15 MEMORY X NAME characters). Each time you press a key, the character on that key appears.

  • Page 89: Edit A Photo Speed Dial Entry

    Photo speed dial Edit a photo speed dial entry Press MENU on the telephone base when it is not in use. when it is not in use. . to scroll to Photo speed dial, then press SELECT. Press Press to scroll to the desired speed dial location, then press the desired speed dial location, then press SELECT.

  • Page 90: Delete A Photo Speed Dial Entry

    Photo speed dial Delete a photo speed dial entry Press MENU on the telephone base 9:48am 5/20 when it is not in use. . 1:Mike Smith 2:Tom Miller to scroll to Photo speed dial, Press 3:Linda Jones then press SELECT. BACK SELECT Press...

  • Page 91: Caller Id

    Caller ID About the caller ID log This product supports caller ID services offered by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring.

  • Page 92: Caller Id Log

    Caller ID Caller ID log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller’s information appears on the screen, it will not be saved in the caller ID log.

  • Page 93: Missed Call Indicator

    Caller ID Missed call indicator When there are calls that have not been HANDSET X reviewed in the caller ID log, the screens display XX Missed calls XX Missed calls. When you have reviewed all the missed calls, the missed call indicator goes away. 9:48 5/20 Each time you review a caller ID log entry marked...

  • Page 94: Review The Caller Id Log

    Caller ID Review the caller ID log Review the caller ID log to find out who called, to return the call, or to copy the caller’s name and number into your phonebook. To review the caller ID log with a cordless handset/the telephone base: Press CID on the cordless handset, or 9:48am...

  • Page 95: View Dialing Options

    Caller ID View dialing options Although the caller ID log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits.

  • Page 96: Dial A Caller Id Log Entry

    Caller ID Dial a caller ID log entry To dial on a cordless handset: Search for the desired caller ID log entry (see Review the caller ID log on page 87). When the desired entry displays, press to dial. To dial at the telephone base: Search for the desired caller ID log entry (see Review the caller ID log on page 87).

  • Page 97: Save A Caller Id Log Entry To The Phonebook

    Caller ID Save a caller ID log entry to the phonebook Search for the desired caller ID log entry (see Review the caller ID log on page 87). Press SELECT on the cordless handset/SAVE on the telephone base to choose the entry. The screen displays EDIT NUMBER and the stored number.

  • Page 98: Delete Caller Id Log Entries

    Caller ID Delete caller ID log entries To delete one entry: Search for the desired caller ID log entry 9:48am 5/20 (see Review the caller ID log on page 87). Photo speed dial Press DELETE on the handset/X/DELETE Phonebook Caller ID log on the telephone base to delete the displayed entry.

  • Page 99: Reminder

    Reminder About the reminder The reminder feature helps remind you of important events. You can set the reminder to remind you only once, or in daily, weekly or monthly bases. Once you set the reminder, the system will alarm you at the alarm time and every 15 minutes after the alarm time for three more times.
  • Page 100 Reminder Add a reminder The system announces, “Record after the tone. Record Reminder Press 5 when you are done.” After the tone, 5-Stop speak towards the microphone. Press 5 when done. The system announces, “Recorded.” Press to scroll to the frequency you would FREQUENCY like to set, then press SELECT.
  • Page 101 Reminder Add a reminder To add a reminder with the telephone base: Press MENU when the telephone base is 9:48am 5/20 not in use. Phonebook Caller ID log to scroll to Reminder, then Press Reminder press SELECT. BACK SELECT to scroll to Set reminder, Press then press SELECT.
  • Page 102 Reminder Add a reminder Press to scroll to the frequency you would like to set, then press SAVE. You FREQUENCY hear a confirmation tone. Once Daily • Once -- Reminder occurs only once at BACK SAVE the specific time and date you set. •...

  • Page 103: Review Reminders

    Reminder Review reminders When playback begins, the total number of reminders is announced. Before each reminder, you hear the day and time of the recording. After the last reminder, the screen displays End of reminder and you hear, “End of reminder.” To play reminders with a cordless handset: Press MENU when the handset is not in use.

  • Page 104: Add And Review Reminders Remotely

    Reminder Add and review reminders remotely You can also add or review reminders remotely from any touch-tone telephone. See Remote access on page 117 for more information. Reminder on/off You can turn the reminder feature on or off. Press MENU when the phone is not in use. 9:48am 5/20 Phonebook...

  • Page 105: Answering System Settings

    Answering system settings Answering system Use the answering system menu of a cordless Play messages handset or telephone base to turn on or off the >Answering sys answering system or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code or message recording time.

  • Page 106: Announcement

    Answering system settings Announcement The telephone is preset with a greeting that answers calls with, “Hello. Please leave a message after the tone.” You can use this preset announcement, or replace it with your own. Record your own announcement You can record an announcement up to 90 seconds, but any announcement shorter than two seconds will not be recorded.

  • Page 107: The Telephone Base

    Answering system settings To record an announcement with the telephone base: Press MENU when the base is not in use, 9:48am 5/20 SELECT then press to select ANSWERING SYSTEM Answering system. Announcement Delete all old SELECT Press again to select Announcement.

  • Page 108: Play Your Announcement

    Answering system settings Play your announcement To play your announcement with a cordless handset: Press MENU when the handset is not in use. to scroll to Answering sys, then press SELECT. Press Press SELECT again to select Announcement. to scroll to Play annc, then press SELECT. Press Options during playback: Press VOL...

  • Page 109: Answer On/Off

    Answering system settings Answer on/off The answering system must be turned on to answer and record messages. When the answering system is turned on, the light on the telephone base turns on. ANS ON displays on the handset and displays on the telephone base.
  • Page 110 Answering system settings Answer on/off To set answer on/off with the telephone base: • Press to turn the answering system on or off. -OR- Press MENU when the telephone base is not in use, then press SELECT to select Answering system. to scroll to Answer ON/OFF, then press SELECT.

  • Page 111: Call Screening

    Answering system settings Call screening Use this feature to choose whether incoming messages can be heard over the cordless handset or the telephone base while they are being recorded. To set call screening on/off with a cordless handset: Press MENU when the handset is not in use. >Call screening to scroll to Answering sys, then Press...

  • Page 112: Number Of Rings

    Answering system settings Number of rings You can set the answering system to answer an incoming call after two, three, four, five or six rings; or toll saver. With toll saver selected, the answering system answers after two rings when you have new messages, or after four rings when there are no new messages.

  • Page 113: Remote Access Code

    Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99. To set remote access code with a cordless handset: Press MENU when the handset is not in use.

  • Page 114: Message Alert Tone

    Answering system settings Message alert tone When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every 10 seconds. The message alert tone is preset to Off. There is no audible alert at the handset. To set message alert tone with a cordless handset: Press MENU when the handset is not in use.

  • Page 115: Message Recording Time

    Answering system settings Message recording time You can set the recording time allowed for incoming messages. The message length is three minutes by default. To set message recording time with a cordless handset: Press MENU when the handset is not in use. Msg alert tone to scroll to Answering sys, then Press...

  • Page 116: Answering System Operation

    Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left with your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate.

  • Page 117: Using The Answering System And Voicemail Together

    Answering system operation Using the answering system and voicemail together You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider.

  • Page 118: New Message Indication

    Answering system operation New message indication /PLAY/STOP light on the telephone base HANDSET flashes, and XX New messages displays on the XX New messages handset and telephone base when there are new ANS ON answering system messages. 9:48 5/20 If the message alert tone is turned on, the telephone base beeps every 10 seconds when there are 9:48am 5/20...

  • Page 119: Call Intercept

    Answering system operation Call intercept If you want to talk to the caller whose message is being recorded, press on a cordless handset, or SPEAKER on the telephone base, or lift the corded handset from the telephone base. Temporarily turn off the message alert tone If the message alert tone is turned on (see page 107), the telephone base beeps every 10 seconds when there are new messages.

  • Page 120: Message Playback

    Answering system operation Message playback When playback begins, the total number of old or new messages is announced. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,”...
  • Page 121 Answering system operation Message playback To play messages at the telephone base: Press PLAY when the telephone base is not in use. If you have only new or old messages, the messages play automatically. -OR- If you have both new and old messages, press to scroll to Play new msgs or Play old msgs, then press SELECT.

  • Page 122: Delete All Old Messages

    Answering system operation Delete all old messages You can only delete old (reviewed) messages. No old messages to delete displays when you have no old messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages with a cordless handset: Press MENU when the handset is not in use.

  • Page 123: Record, Play And Delete Memos

    Answering system operation Record, play and delete memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can record your own memos using a system handset or the telephone base. Play and delete them in the same way as incoming messages (see Message playback on pages 113 and 114).

  • Page 124: Remote Access

    Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. See Remote access code on page 106 to change it. Dial your telephone number from any touch-tone telephone. Enter the two-digit security code after the announcement and the long beep.
  • Page 125 Answering system operation Remote access -OR- • After pressing , you can enter one of the following remote commands. Command Function Play all messages. Play new messages. Delete the current message (during playback). Delete all old messages. Repeat the current message (during playback). Stop.

  • Page 126: Voice Command

    Voice command About voice command By saying certain commands to the pendant, you can hear information such as the date or time, or call photo speed dial numbers, or even review call log, messages or reminders. Press Use voice command Press VOICE on either side of the pendant when the telephone is not in use.
  • Page 127 Voice command Use voice command Reminders Press VOICE and say “Review reminders.” The system will automatically review all missed reminders. If you do not have any reminders, the system will announce “You don’t have any reminders for today.” During the playback, press VOICE and say one of the following commands: “What can I say?”...

  • Page 128: Call Log

    Voice command Use voice command Call log Press VOICE and say “Review call log.” During the playback, press VOICE and say one of the following commands: “What can I say?” - To hear a list of voice commands. “Skip call log.” - To skip to the next call log entry. “Repeat call log.”...

  • Page 129: Appendix

    Appendix Display screen messages BASE 0 The telephone base is calling the handset. is calling Caller ID log There are no entries in caller ID log history. empty Calling all The handset or telephone base is calling all devices devices (for intercom calls). Calling The handset is calling the base BASE 0...

  • Page 130: Low Battery

    Appendix Display screen messages You have started the intercom process, and need INTERCOM TO: to enter the number of the device you wish to call. The answering system recording time is less Less than 3 min than three minutes. An extension phone, or one of the handsets or Line in use the telephone base is in use.
  • Page 131 Appendix Display screen messages When you send out a transfer request, the No response to destination device does not answer within transfer 30 seconds. The telephone number you try to save is already Number already in the phonebook. saved The telephone base has lost power, or the Out of range OR handset is out of range.

  • Page 132: Ringer Off

    Appendix Display screen messages Registration The registration is not successful. failed The handset or the pendant registration is in Registering... progress. Please wait The reminder is automatically set to on. Reminder is turned ON The ringer is muted temporarily while the device Ringer muted is ringing.

  • Page 133: Handset, Telephone Base And Pendant Indicators

    Appendix Handset, telephone base and pendant indicators Handset lights Visual ringer indicator Flashes when the handset is ringing. On when the handset speakerphone is in use. CHARGE On when the handset is charging in the handset charger. Telephone base lights Visual ringer indicator Flashes when the telephone base is ringing.
  • Page 134 Appendix Handset, telephone base and pendant indicators Pendant lights Pendant status light Stays solid red when the pendant is charging. Flashes red when the pendant is in low battery. Stays solid green when the pendant is fully charged. Flashes red and green when the base is paging the pendant.

  • Page 135: Handset Icons

    Appendix Handset, telephone base and pendant indicators Handset icons The battery icon flashes when the battery is low and needs charging. The battery icon animates when the battery is charging. The battery icon becomes solid when the battery is fully charged. On when the handset speakerphone is in use.

  • Page 136: Handset Battery

    Appendix Handset battery It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to five hours While not in use (standby**) Up to seven days...

  • Page 137: Pendant Battery

    Appendix Pendant battery It takes up to three hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in speakerphone mode (talking*) Up to five hours * Operating time varies depending on your actual use and the age of the battery. The battery needs charging when: •...

  • Page 138: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. My telephone doesn’t work at all. •...
  • Page 139 Appendix Troubleshooting I cannot dial out. • Try all the suggestions above. • Make sure you have a dial tone before dialing. The cordless handset or the pendant may take a second or two to find the telephone base and produce a dial tone.
  • Page 140 Appendix Troubleshooting Out of range OR Base no power appears on my cordless handset. • Ensure you plug the telephone base in properly and the power is on. • Place the cordless handset closer to the telephone base for synchronization. •...
  • Page 141 Appendix Troubleshooting I have accidentally set my cordless handset/telephone base LCD language to Spanish or French, and I don’t know how to change it back to English. Press MENU, then enter the code • I get noise, static, or weak signals even when I’m near the telephone base.
  • Page 142 Appendix Troubleshooting I hear other calls while using my phone. • Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider. The telephone does not ring when there is an incoming call. •...
  • Page 143 Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset/pendant. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. •...
  • Page 144 Appendix Troubleshooting My caller ID isn’t working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone. • The caller must be calling from an area that supports caller ID. •...
  • Page 145 Appendix Troubleshooting The answering system does not answer after the correct number of rings. Make sure that the answering system is on. ANS ON should be shown on • all handsets and the telephone base, and the light on the telephone base should be on.
  • Page 146 Appendix Troubleshooting The answering system does not record messages. Make sure that the answering system is on. ANS ON should be shown on • all handsets and the telephone base, and the light on the telephone base should be on. •...
  • Page 147 Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently. If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

  • Page 148: Important Safety Instructions

    Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning.

  • Page 149: Save These Instructions

    Appendix Important safety instructions Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: • When the power supply cord or plug is damaged or frayed. • If liquid has been spilled onto the product. •...

  • Page 150: Precautions For Users Of Implanted Cardiac Pacemakers

    Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients •...

  • Page 151: Energy-Saving Charging Mode

    Appendix Energy-saving charging mode When this mode is activated, all telephone functions, except handset battery charging, will be disabled. To activate the energy-saving charging mode: Unplug the telephone base power adapter from the power outlet. Make sure all handsets are plugged with charged batteries. While you press and hold FIND HS, plug the telephone base power adapter back to the power outlet.

  • Page 152: About Cordless Telephones

    Appendix Maintenance Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind. Remember that electrical appliances can cause serious injury if used when you are wet or standing in water.

  • Page 153: The Rbrc ® Seal

    The RBRC seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada.

  • Page 154: Limited Warranty

    Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
  • Page 155 If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.

  • Page 156: Fcc, Acta And Ic Regulations

    This Class B digital apparatus complies with Canadian ICES-003. For body worn operation, this pendant has been tested and meets the FCC RF exposure guidelines when used with the Vtech accessories supplied or designated for this product. Use of other accessories may not ensure compliance with FCC RF...

  • Page 157: Fcc Part 68 And Acta

    Appendix FCC, ACTA and IC regulations FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.

  • Page 158: Industry Canada

    Appendix FCC, ACTA and IC regulations Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.

  • Page 159: Technical Specifications

    Appendix Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit Telephone base: 1921.536-1928.448 MHz frequency Handset: 1921.536-1928.448 MHz Pendant: 1921.536-1928.448 MHz Channels Nominal effective Maximum power allowed by FCC and IC. Actual operating range range may vary according to environmental conditions at the time of use. Power Telephone base: 6V DC @ 400mA requirements...

  • Page 160: Index

    Index Dialing options 88 Display screen Add a handset 15 messages 91, 122–125 Add a pendant 16 Add a photo 31 Add a reminder 92-95 ECO mode 143 Announcement 99-101 Edit a phonebook entry 78 Answer a call 51 Edit a photo speed dial entry 82 Answering system and End a call 51 voicemail 109...
  • Page 161 Index Review phonebook 76 Review reminders 96 Maintenance 144 Review the caller ID log 87 Make a call 50 Ringer silencing 55 Memo 116 Ringer tone 34 Menu 32 Ringer volume 33 Message alert tone 107, 112 Message capacity 110 Message playback 113–114 Save a caller ID log entry 90 Message recording time 108...
  • Page 162 VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. VTech is the registered trademark of VTech Holdings Limited. Copyright © 2013 for VTECH TELECOMMUNICATIONS LTD. All rights reserved. Version 3 08/13. 91-007054-010-100...

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