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Warranty
is legible and that this label or any other seal has not been tampered with.
The warranty applies in normal conditions of use.
Prior to sending the phone for repair, it is the customer's responsibility to backup at his expense the customized data stored in the phone (phonebook,
settings, wallpapers). A list of backup facilities can be provided by SAGEM SA on request. The responsibility of SAGEM SA cannot be invoked if
damage occurs to customer files, programs or data. The information or operating elements and the contents of files will not be re-installed in any case
in the event of loss.
SAGEM SA may decide, at its option, to repair the phone with new or reconditioned parts, replace the phone with a new phone or, in any dispute, a
phone in good working condition. During its work SAGEM SA reserves the facility to make, where necessary, any technical modifications to the phone
where these modifications doe not adversely affect its initial purpose.
Faulty parts to be replaced during a repair under warranty will become the property of SAGEM SA.
The phone repair and standstill time during the warranty period may not lead to an extension of the warranty period as stated in article 1 above, provided
no other vital provisions have been agreed.
The application of the warranty is subject to the full payment of the sums due for the phone when the request for support is made.
4.
The following are excluded from the warranty:
Breakdowns or malfunctions due to non-compliance with the installation and use instructions, to an external cause of the phone (shock, lightning, fire,
vandalism, malice, water damage of any type, contact with various liquids or any harmful agent, unsuitable electric current...), to modifications of the
phone made without the written consent of SAGEM SA, to a servicing fault, as described in the documentation supplied with the phone, to lack of
supervision or care, to poor environmental conditions of the phone (especially temperature and hygrometry, effects of variations in electric voltage,
interference from the mains network or earth) or even due to a repair, a call-out (opening or trying to open the phone) or to servicing done by personnel
not approved by SAGEM SA.
Damage resulting from inadequate packaging and/or poor packing of the phone sent back to SAGEM SA.
Normal wear and tear of the phone and accessories.
Communication problems linked with a poor environment, especially:
Problems accessing and/or logging onto the Internet, such as breakdowns of the access network, the failure of the subscriber's or his correspondent's
line, transmission fault (poor geographic coverage by radio transmitters, interference, disturbance, fai-lure or poor quality of phone lines...), a fault
inherent to the local network (cabling, file server, user phone) and/or transmission network fault (interference, disturbance, failure or poor quality of the
network...).
Change of parameters of the cellular network made after the phone was sold.
Supply of new software versions.
Current servicing work: delivery of consumables, installation or replacement of these consumables...
Call-outs for phone or software modified or added without the written consent of SAGEM SA.
Faults or disruptions resulting from the use of products or accessories not compatible with the phone.
Phones returned to SAGEM SA without having complied with the return procedure specific to the phone cove-red by this warranty.
The opening or closing of a SIM operator key and call-outs resulting in the non-operation of the phone resulting from the opening or closing of SIM
operator key done without the agreement of the original operator.
5.
In the cases of warranty exclusion and of expiry of the warranty period, SAGEM SA shall draw up an estimate to be given to the customer for acceptance
before any call-out. The repair and carriage costs (there and back) given in the accepted estimate will be charged to the customer.
These provisions are valid unless a special written agreement has been made with the customer. If one of the provisions turns out to infringe a legally
essential rule that consumers could have the benefit of under the national legislation, this provision will not be applied, but all other provisions will remain
valid.
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