Troubleshooting - Sagem MYC5-3 User Manual

Troubleshooting

P - S
ROBLEM ITUATION
The phone won't start and/or won't
take a charge
Battery status unknown
LOW BATTERY
SIM not present
Incorrect PIN code
SIM BLOCKED
76
The battery has completely lost its charge.
Connect the phone to the charger for between 5 and 30 minutes. The phone will
only switch on after it has been charging for a few minutes.
You may use the phone again when the Start option is displayed on the screen.
If the phone still won't start after 30 minutes' charging, contact customer service.
The phone does not recognize the battery. Please check the position of the
battery.
This message is displayed when the battery becomes too weak. The phone
switches itself off automatically. Put the phone on charge.
Check if the SIM card is present and properly positioned / inserted.
Check the condition of the SIM card. If damaged, please go back to the
operator's shop for advice. Contact your after-sales service if the message
persists.
An incorrect PIN code has been entered. Be careful! Three incorrect PIN codes
will block the SIM Card.
If a wrong PIN number is entered three times in succession, your SIM card is
blocked. You must then:
- Enter the PUK (Personal Unblocking Key) code provided by your operator,
and validate.
- Enter your PIN number and validate.
- Enter your PIN number again and validate.
After 5 or 10 failed attempts (depending on the type of SIM card), the SIM card
is definitely locked. You must then contact your operator or your SMC to obtain
a new card.
A
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Troubleshooting