Dish Network Hopper User Manual
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Dish Network Hopper User Manual

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  • Page 1 HOPPER WHOLE-HOME HD DVR SYSTEM USER GUIDE...

  • Page 2: For Your Safety

    In compliance with the terms of the GNU Public License (GPL), EchoStar is making some source code available to the public to download from www.echostar.com. Equipment and Software Covered by this User’s Guide This User Guide covers the Hopper HD DVR receiver, and software models Hopper 2000. This Guide may cover other devices, not listed here. Copyright Notice Copyright ©...

  • Page 3: Table Of Contents

    Important Safety Instructions ......vii Introduction ............1 ..............2 ELCOME ........2 OW TO SE THIS UIDE DISH A ........4 BOUT CCOUNT TV N ............ 5 ATCHING ..........7 DDITIONAL ERVICES TV R ....... 7 BOUT ATELLITE ECEPTION...
  • Page 4 OOM AND INISHING IN NOTHER ..... 28 OMES ITH A ECOND OPPER NSTALLED Pay-Per-Programs ..........29 ............30 DISH O ............ 30 EMAND ™ ......... 31 LOCKBUSTER ............31 NLINE ........32 RDERING ONSIDERATIONS Favorites Lists ..........35 ? ........36...
  • Page 5 Table of Contents ......... 49 SING PPS ON OPPER ......49 CCOUNT USTOMER UPPORT Digital Video Recordings ......... 51 DVR? ............52 HAT IS A ..........52 AUSING A ROGRAM ....... 53 EVERSE ORWARD ...... 53 OTION AND RAME RAME ........54 ECORDING A ROGRAM...
  • Page 6 Table of Contents ........88 SING LOSED APTIONING ..........89 SING UDIO UTPUT ......91 ESETTING TO ACTORY EFAULTS ......91 CHEDULING ECEIVER PDATES TV E ........... 91 SING VERYWHERE Connections and Setup ........97 HD DVR ......98 ONNECTING THE OPPER ) ......

  • Page 7: Important Safety Instructions

    Important Safety Instructions Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
  • Page 8 Satellite Dish Coaxial Cable from Satellite Dish Ground Clamp Electric Service Equipment Ground Clamps...

  • Page 9: Introduction

    Introduction Introduction and Welcome to DISH! What you’ll find in this chapter: • ELCOME • OW TO SE THIS UIDE • DISH A BOUT CCOUNT • TV N ATCHING • DDITIONAL ERVICES • TV R BOUT ATELLITE ECEPTION • ONNECT TO A...

  • Page 10: Welcome

    TVs at the same time, so everyone can be in different rooms watching TV. The Joey Receiver connects to other TVs in your home and links with the Hopper to create a Whole-Home DVR network. It offers all of the features of the Hopper (except for Picture- In-Picture) and offers an identical user interface and remote control as the Hopper.
  • Page 11 This user guide uses HD to refer to high definition and SD for standard definition. • Where this guide mentions nearby TV, it is referring to the TV nearest the Hopper. The nearby TV receives menus and programming from the Hopper’s outputs and is connected using relatively short audio/video cables.

  • Page 12: About Your Dish Account

    If the System Information menu screen is still displayed, select Done. Where to Find Information on Your Account If you want to know about charges to your DISH account or if you would like to make changes to your programming packages, be sure to have your account information handy and choose one of the following: •...

  • Page 13: Watching Tv Now

    After you have ordered your programming package, you can begin enjoying the features of your new Hopper HD DVR. When you complete these simple tours, you’ll be familiar with the remote control and be able to find a program to watch, pause live TV, and record your favorite shows.

  • Page 14: Pausing Live Tv

    For more about the pause feature of your Hopper, see Pausing a Program on page 52. Recording and Playing Back a Program Take this tour to learn how to make basic recordings of your favorite shows.

  • Page 15: Additional Services

    DISH Online DISH Online lets you download movies and other programs to the Hopper HD DVR if it is connected to a broadband Internet connection. For steps to connect your Hopper to the Internet, refer to Connecting to Broadband Internet on page 100. For steps to order DISH Online programs, refer to DishOnline.com on page 31.

  • Page 16: Why Connect To A Phone Line Or Broadband Internet

    Whenever the Hopper is turned off using the remote control or front panel POWER button, you will see the DISH logo and helpful tips still displayed on your TV screen. This feature is included with your Hopper to assure you that the connections between your Hopper and TV(s) are OK, and also provides useful information about your Hopper and its features.
  • Page 17 This way, the satellite can send updated software and guide data. • Order Pay-Per-View programs and events with your remote control—Keep an active telephone line or broadband Internet connected to the Hopper. Not only will you have Pay-Per-View ordering at your fingertips, but you’ll also avoid any unnecessary charges.
  • Page 18 Chapter 1 Notes Notes...

  • Page 19: Receiver & Remote Control

    Receiver & Remote Control About Your Hopper HD DVR What you’ll find in this chapter: • HD DVR O OPPER VERVIEW • EMOTE ONTROL • OPPER RONT ANEL • OPPER ANEL • SING THE SCREEN ENUS • SING IELDS...

  • Page 20: Hopper Hd Dvr Overview

    DISH satellite TV system. Lost Your Remote? Your Hopper HD DVR and Joey Receiver(s) have a feature to help you find a lost remote control. Press the LOCATE REMOTE button on the front panel and in a few seconds the remote will begin to beep to help you locate it.
  • Page 21 Attach the Remote Control Antenna Attach the remote-control antenna to the R connection on the Hopper EMOTE NTENNA back panel so you can use your UHF-2G remote. Without the remote-control antenna attached, you cannot use this remote to control the receiver.

  • Page 22: Remote Control Buttons

    Chapter 2 Remote Control Remote Control Buttons SAT Mode Press this Power & TV Power button for Top Button turns the receiver on/off SAT Mode Bottom button turns the TV on/off Pair/Input Access receiver Page Buttons features and settings Page up/down in the Program Guide and event content Menu...
  • Page 23 Satellite Receiver Remote Control TV Mode Press this Power & TV Power button for Top Button turns the TV on/off TV Mode Bottom button turns the TV on/off Pair/Input Switch between TV inputs (available only for certain makes and models of TVs) TV Menu Access menu features Volume...
  • Page 24 Chapter 2 Remote Control Power & TV Power Press this Top Button turns the DVD/BR/VCR on/off button for Bottom button turns the TV on/off DVD Mode DVD Mode Pause Pause a DVD, Blu-ray disc, or videotape Back FWD (Forward) Rewind a DVD, Blu-ray Forward a DVD, Blu-ray disc, or videotape disc, or videotape...

  • Page 25: Hopper Front Panel

    Satellite Receiver Hopper Front Panel OPPER RONT ANEL Power Turns Sys Info Select Reset receiver Displays Chooses Press to power an item information reset the on/off or channel on system receiver POWER POWER SYS INFO SYS INFO RESET RESET MENU...

  • Page 26: Using The O N - Screen Menus

    Chapter 2 Using the On-screen Menus SING THE SCREEN ENUS The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting parental controls and locks, choosing a program, or creating a favorites list.

  • Page 27: Using Text Fields

    Satellite Receiver Using Text Fields • A single choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected. • A multiple choice list allows you to select more than one choice at one time.
  • Page 28 When can I use the Picture-In-Picture (PIP) feature on the Hopper? When the Hopper has any two tuners available, you can use the PIP functions on the nearby TV. The remote TV(s) connected to the Joey Receiver(s) do not support these functions.

  • Page 29: Finding Programs To Watch

    Finding Programs to Watch Watching TV What you’ll find in this chapter: • HANGING HANNELS • SING THE ROGRAM UIDE • SING THE ROWSE ANNER • SING HEMES AND EARCH • SING ICTURE ICTURE OPPER ONLY • SING ULTI CHANNEL ECALL •...

  • Page 30: Changing Channels

    A red background behind a channel name usually means the channel is not in your DISH package. After you add a channel to your package, you can watch it. To add a channel, visit our website at www.mydish.com or call 1-800-333-DISH (3474).
  • Page 31 For example, the range of SiriusXM™ Satellite Radio music channels are accessed from DISH channel 99, as indicated by the + sign on the row in the Progam Guide. Highlight and select the row for channel 99 and the display...

  • Page 32: Using The Browse Banner

    Chapter 3 Using the Browse Banner SING THE ROWSE ANNER Use the Browse Banner to see what other programs are on or coming on soon, while not missing any of the program you are watching. When the Browse Banner is open, you will see the Program Banner information about the current program displayed at the top of the screen, and on the left-hand side of the Browse Banner at the bottom of the screen.
  • Page 33 Using Predictive Search Predictive Search makes it easier than ever to locate programs saved on your Hopper HD DVR or find what you are lokking for on live TV. To search for programming: Press the SEARCH button on your remote control, or press the MENU button and select the Search tile from the Main Menu screen.

  • Page 34: Using Picture -I N -Picture (Hopper Only )

    TV screen. The following instructions describe how to use the PIP feature. Press the PIP button on your Hopper remote control to access the feature. By default, a small window showing the programming from a second Hopper tuner will be displayed.

  • Page 35: Starting In One Room And Finishing In Another

    To start watching a program in one room and resume it in another, do the following: Press the pause button on your current receiver remote control and leave it behind. Go to another room with a connected Hopper HD DVR or Joey Receiver and pick up the DISH remote control for this location.

  • Page 36: Homes With A Second Hopper Installed

    Press the MENU button and select the Settings tile on the Main Menu screen. Select Network Setup, and then Whole-Home. Using the ARROW buttons, highlight and select the other Hopper in your home to link to it. Highlight and select the Save option when you have finished.

  • Page 37: Pay-Per-Programs

    Pay-Per-Programs Available On Demand and PPV What you’ll find in this chapter: • • DISH O EMAND • ™ LOCKBUSTER • NLINE • RDERING ONSIDERATIONS...

  • Page 38: Pay -Per -View

    Internet connection. After you order a Pay- Per-View program, you can watch it on all of the receivers on your DISH account. Using the remote control, you can order the exact same program for each receiver but you pay for the program only once.

  • Page 39: Blockbuster @Home

    In order to enjoy full access to the Blockbuster @Home™ video library, your Hopper must be connected to the internet. For steps to connect your Hopper to the Internet, refer to Connecting to Broadband Internet on page 100. For more information, also visit mydish.com/getconnected online.

  • Page 40: Ordering Considerations

    The rental program titles you order will appear on your next DISH bill. • You can set up the Hopper HD DVR to record Pay-Per-View programs. See page 60 for more details. You cannot record or re-record On Demand programs or events.
  • Page 41 How can I order an event for all my whole-home receivers? – Order the event with your remote on your Hopper receiver, attached to an active phone line or broadband Internet connection. For each Joey Receiver you want to play the event, make sure that it is linked to the correct Hopper.
  • Page 42 Chapter 4 Notes Notes...

  • Page 43: Favorites Lists

    Favorites Lists Setting Up Your Favorite Channels What you’ll find in this chapter: • HAT ARE AVORITES ISTS • REATING OR HANGING AVORITES ISTS • AMING AVORITES ISTS • SING AVORITES ISTS...

  • Page 44: What Are Favorites Lists

    These lists are empty until you edit them to add channels. • From your Hopper HD DVR and remote control, only the Favorites Lists for the nearby TV are available. However, when you go to a different room and acess the Joey Receiver and remote control there, the Favorites Lists for that TV are available.

  • Page 45: Naming Favorites Lists

    Favorites Lists Naming Favorites Lists AMING AVORITES ISTS You can rename your Favorites Lists whatever you want, up to eight characters long. SING AVORITES ISTS Press the GUIDE button to open the Program Guide. Press the GUIDE button again to highlight the next Favorites List; press GUIDE repeatedly to scan through all the available lists.Then press the SELECT button to choose a list.
  • Page 46 Chapter 5 Tips • Two lists on the same TV cannot have the same name. For example, the nearby TV cannot have two lists named “Dad’s List.” When the receiver is connected to a Whole- Home DVR system, different receiver users can have lists with the same names. •...

  • Page 47: Parental Controls

    Parental Controls Setting Receiver’s Parental Controls What you’ll find in this chapter: • HAT ARE OCKS AND ESTRICTIONS • OPYING OCKS FROM OPPER TO A • REATING OR HANGING A ASSWORD • REATING OR HANGING ATINGS ESTRICTIONS • REATING OR HANGING HANNEL OCKS...

  • Page 48: What Are Locks And Restrictions

    When the receiver is in a Whole-Home DVR system, parental control locks and restrictions for other TVs are not available. Locks for programming on the TV near the Hopper are set using the Hopper’s on-screen menus. Locks for programming on the remote TVs connected to Joey Receivers are set using those TV’s on-screen menus.

  • Page 49: Creating Or Changing A Password

    OCKS FROM OPPER TO A Once you have set Parental Controls on your Hopper HD DVR, you can copy the same settings to one or more Joey Receiver(s) in your whole-home DVR system, as follows: Press the MENU button on your remote and select the Settings tile on the Main Menu.

  • Page 50: Creating Or Changing Ratings Restrictions

    Chapter 6 Creating or Changing Ratings Restrictions REATING OR HANGING ATINGS ESTRICTIONS You can lock programs based on Motion Picture Association of America (MPAA) ratings (PG, PG-13, etc.) and expanded ratings (violence, language, etc.). Press the MENU button, select the Settings tile, and then select Parental Controls. If the receiver is locked, enter the password using the remote control’s NUMBER PAD.
  • Page 51 Parental Controls Creating or Changing Ratings Restrictions PG-13—Parents Strongly Cautioned. Some Material May Be Inappropriate For Children Under 13. A PG-13 rating is a sterner warning by the Rating Board to parents to determine whether their children under age 13 should view the motion picture, as some material might not be suited for them.
  • Page 52 Chapter 6 Creating or Changing Ratings Restrictions TV-Y7—Directed to Older Children. This program is designed for children age 7 and above. It may be more appropriate for children who have acquired the developmental skills needed to distinguish between make-believe and reality. Themes and elements in this program may include mild fantasy violence or comedic violence, or may frighten children under the age of 7.

  • Page 53: Creating Or Changing Channel Locks

    Parental Controls Creating or Changing Channel Locks Select Save. To ensure new parental controls take effect, you will need to set a password if you have not already. See the instructions for creating a new password on page 41. REATING OR HANGING HANNEL OCKS...
  • Page 54 Joey Receivers in your whole-home DVR system. See Copying Locks from Your Hopper to a Joey on page 41. You cannot copy settings made on a Joey Receiver to any other Joey (or Hopper HD DVR) in your whole-home system.

  • Page 55: Multimedia And Apps

    Multimedia and Apps Using Home Media and Apps on TV What you’ll find in this chapter: • SING THE EDIA EATURE • SING PPS ON OPPER • CCOUNT USTOMER UPPORT...

  • Page 56: Using The Home Media Feature

    EDIA EATURE To use the Home Media feature on your Hopper, press the MENU button and select the Home Media tile from the MAIN MENU. A list of compatible devices should be displayed. The Home Media application connects your compatible digital media devices together.

  • Page 57: Using Apps On Your Hopper

    MENU screen. You can order additional channels, check the news and weather, and even play games. Make sure you connect your Hopper to broadband Internet to access all the features of your apps. You can enjoy this feature on one TV at a time.
  • Page 58 Chapter 7 Notes Notes...

  • Page 59: Digital Video Recordings

    Digital Video Recordings Recording & Pausing Live Programs What you’ll find in this chapter: • DVR? HAT IS A • AUSING A ROGRAM • EVERSE ORWARD • OTION AND RAME RAME • ECORDING A ROGRAM • LAYING A ECORDED ROGRAM •...

  • Page 60: What Is Advr

    DVR? HAT IS A The Hopper is a Whole-Home HD Digital Video Recorder (DVR) that lets you watch TV the way that you want. You can pause, reverse, or skip back through a program. Then you can resume watching TV. Also, you can record and play back programs with full digital audio and video quality, without a VCR.

  • Page 61: Reverse , Fast Forward , And Skip

    Digital Video Recording Reverse, Fast Forward, and Skip EVERSE ORWARD This section describes how to use your remote control’s DVR buttons to move forward and back quickly while you watch TV. Press BACK once to reverse the program 4 times as fast as normal play. Press BACK twice to reverse at 15 times normal speed, three times to reverse at 60 times normal speed, and four times to reverse at 300 times normal speed.

  • Page 62: Recording A Live Program

    Select Yes to stop the recording now, or No to continue recording. If all Hopper tuners are in use when you request a new recording, you will see the TV Viewing Status screen, from which you can decide to watch the same content as one of the tuners, choose to order a DISH On Demand program or event, or to play back a previously recorded program from your DVR, including any PrimeTime Anytime™...

  • Page 63: Recording While Watching Different Programs

    Recording a Different Program You can set up your Hopper HD DVR to record one or two programs while you are watching another program live or playing an existing recording. Make sure your Hopper HD DVR is powered on by the indicator light on the front panel.

  • Page 64: Grouping And Sorting Recordings

    Chapter 8 Grouping and Sorting Recordings • Keep—By default, an event timer keeps the 20 newest recordings it has made before it replaces older recordings with newer ones. You can change this number here. • Start Early—You can extend the start time for the recording. This option is useful for programs that might start a minute or two early, like some network reality shows.

  • Page 65: Recording Future Programs

    Recording Future Programs Setting Up and Using Event Timers What you’ll find in this chapter: • ™ SING RIME NYTIME • IMERS AND ECORDINGS • SING THE IMERS • SING THE AILY CHEDULE • ETTING P AN VENT IMER • &...

  • Page 66: Using Prime Time Anytime

    RIME NYTIME The PrimeTime Anytime™ feature is exclusive to your Hopper HD DVR and once enabled, will provide on-demand access to your favorite shows on ABC, CBS, FOX and NBC in high definition. (Note if any of your local HD channels are not available in your market, these shows cannot be recorded.) Programs airing during prime-time hours, 8-11 p.m.
  • Page 67 Accessing PrimeTime Anytime™ content To view your PrimeTime Anytime™ shows, do any of the following: • Press the DVR button twice on your DISH remote control. • Use the ARROW buttons to highlight the PrimeTime Anytime™ folder on your DVR My Recordings screen and press the SELECT button.

  • Page 68: Timers And Recordings

    Chapter 9 Timers and Recordings IMERS AND ECORDINGS A timer is your instruction telling the satellite TV receiver the programs you want to watch in the future. For most Digital Video Recorder (DVR) timers, you select a specific program on a specific channel, and tell the receiver how often you want to record that program. DVR recordings are listed in the My Recordings screen, which you can find quickly by pressing the DVR button on your remote control.
  • Page 69 Record Future Programs Timers and Recordings Timer Options The Timer Options screen lets you set the following (not used on all options screens): • Protect Event—to prevent your programs from being erased when the DVR fills up. • Set Frequency—to record only new episodes of a program. By default, all episodes of a Seek &...
  • Page 70 When a Timer Needs Your Tuner to Record If the three TV tuners of the Hopper are needed for scheduled recordings while you are watching live TV, then you will see a pop-up message screen.

  • Page 71: Using The Timers List

    For Blacked Out Programs—If you set a timer for a program or event that is blacked out in your area, then when the timer occurs, the receiver may only display an error. Note that the original provider of a program or event decides the black-out restrictions, not DISH. SING THE IMERS To use the Timers screen to help manage your event timers, do the following: Press the DVR button on your remote control four times to display the Timers List.

  • Page 72: Setting U P An Event Timer

    Exact Match and Title options, and then type the exact title of the movie. If the movie is made available on a movie channel included in your DISH package, the receiver will automatically set a one-time DVR timer to record that movie for you.

  • Page 73: Changing Or Deleting A Timer

    Record Future Programs Changing or Deleting a Timer Enter your search criteria. You can use the virtual on-screen keyboard below the text box, or you can use the letters above the NUMBER PAD buttons on the remote control (similar to texting on many mobile phones) while the on-screen cursor is in the text box. See Using Text Fields on page 19 for instructions.
  • Page 74 Chapter 9 Questions • Seek & Record™ recordings may fill DVR storage quickly. If you have other timers you know you don't want to be recorded over, choose Protect on those important programs. • DVR Timers set for sporting events automatically end late by 60 minutes to allow for overtime.

  • Page 75: Remote Control Setup

    Remote Control Setup Personalizing Your Remote Controls What you’ll find in this chapter: • AIRING EMOTE ONTROL • ONTROLLING THER OMPONENTS • ETTING P BY EARNING FROM NOTHER EMOTE • ONTROLLING A UNER OR MPLIFIER • OCATE EMOTE FEATURE • ENDING ISCRETE OWER...

  • Page 76: Pairing Your Remote Control

    TVs and DVD players via IR commands. You will not be able to pair a remote that is already paired to a Hopper or Joey receiver in your home. To identify which Hopper or Joey a remote is paired with, you can use the Locate Remote feature (press the LOCATE REMOTE button on your receiver front panel) to have the remote paired with the receiver emit a series of beep tones to identify it.
  • Page 77 Remote Controls Pairing Your Remote Control Adjusting the Remote Control Antenna Be sure to point the remote control antenna (back of the receiver) straight up so you can use the remote control from as far away as possible. Don't let the antenna touch anything. If your remote control isn't working well from far away or another room, you may be experiencing interference from objects near your receiver.
  • Page 78 Chapter 10 Pairing Your Remote Control Installing a UHF Attenuator Unwanted UHF signals may interfere with signals from the remote control to the receiver. To prevent such interference, you can install a 10 dB attenuator (available from many electronics parts stores). Adding this attenuator will help keep out stray UHF signals, but it will also cut down how far away your remote control can operate the receiver.

  • Page 79: Controlling Other Components

    Setting Up by Learning from Another Remote on page 76 Remote Control Modes Use the remote control’s mode buttons, SAT (Hopper or Joey receiver), TV (for a TV), DVD (for a a disc player or VCR), and AUX (“auxiliary,” for a second TV, DVD/BD or VCR, tuner/preamp, audio amplifier, or a second DISH receiver via IR) to set the remote control to the right mode for each device.
  • Page 80 POWER and VCR-function buttons (like PLAY, PAUSE, etc.). Turning Limited Mode On and Off To turn off Limited Mode so that you can use all of the buttons on your DISH remote to control your TV or disc player, do the following: Press MENU, highlight and select the Settings tile, and then Remote Manager.
  • Page 81 Remote Controls Controlling Other Components Instructions Additional Information The three-digit device code is for the brand name of Enter one of the three-digit device codes your device that you found in step 2. NUMBER from the table using the buttons. See Limited Mode for more information.
  • Page 82 Chapter 10 Controlling Other Components This step is for specifying the type of device that will mode only. Press 0 for TV, 1 for be programmed in mode. If you’re not VCR, or 2 for an audio tuner or amplifier. programming in mode, please skip to step 4.
  • Page 83 Remote Controls Controlling Other Components For example, if the code is 570, the mode Press the POUND (#) button twice. button flashes five times, pauses briefly, Watch the mode light to determine your flashes seven times, pauses again, and flashes code.
  • Page 84 Controlling Other Components Setting Up by Learning from Another Remote After you have programmed your DISH remote to control your devices (in TV, DVD, and/or AUX modes), you may find not all of the commands used by the devices’ original remote controls function as you expect.
  • Page 85 (IR window) on the front, left-hand side of the DISH remote control, as shown on page 76. On the DISH remote control, press the but- ton you want to teach. You may need to try pressing the button on the On the original device’s remote control,...
  • Page 86 Chapter 10 Controlling Other Components Controlling a Tuner or Amplifier Use the following remote control buttons to control a tuner or amplifier. When the remote control is set up as described on pages 71 and 78, press the AUX device mode button to set the remote to AUX mode.

  • Page 87: The Locate Remote Feature

    Within a few seconds you should hear your remote control emitting a series of beep tones to help you locate it. (If the remote control is out of range of the DISH receiver or its batteries are dead, you will not hear these tones.) When you find your remote control, press and hold the SELECT button on it and the beeping will stop.

  • Page 88: Sending Discrete Power On And Off

    Limited Mode, as described on page 71. • Make sure you have a remote-control antenna properly connected to the remote- antenna jack on the back panel of your Hopper HD DVR. See page 13 for instructions. UESTIONS •...

  • Page 89: Receiver Customization

    Receiver Customization Personalizing Your Hopper HD DVR What you’ll find in this chapter: • SING ULTIMEDIA • SING ALLER • USTOMIZING THE UIDE AND HANNEL ISTS • HANGING ANGUAGES • SING LOSED APTIONING • SING UDIO UTPUT • ESETTING TO...
  • Page 90 ULTIMEDIA Photos You can view photos on the TV connected to your Hopper HD DVR using the Home Media feature. Now you don’t have to pass photos around or have a crowd of people hover around your digital camera. See “Using the Home Media Feature” on page 48.

  • Page 91: Receiver Customization

    Copy protection for certain content may apply. Visit our website at mydish.com/copyprotection for more information. Press the MENU button and then highlight and select the Recordings Transfer tile to transfer DVR content from your Hopper HD DVR to your external hard drive. SING ALLER Caller ID displays on your TV if you subscribe to Caller ID from your local phone company.
  • Page 92 Chapter 11 Using Caller ID Select Enable or Disable for this feature, then select the option to Save.. Caller ID Screens When you receive a call, you will see a Caller ID pop-up screen. You can select OK to eliminate the message. If you do nothing, the message will disappear after about 20 seconds.

  • Page 93: Channel List

    Receiver Customization Customizing the Guide and Channel Lists Using Caller ID History Use the following instructions to view and delete numbers from your Caller ID History. Press the MENU button on your remote control. Scroll down to highlight the Caller ID History tile and then press the SELECT button. From the Caller ID History screen, you can view Call History entries, highlight and delete a row for an entry, or clear the entire list of entries.

  • Page 94: Changing Languages

    The receiver has many options for Closed Captioning (CC), which allow you to change the feature to suit your needs. Also, you can display captions when you play back programs recorded on the integrated Hopper HD DVR, even if you didn't have them turned on at the time the program or event was recorded.

  • Page 95: Using Audio Output

    Receiver Customization Using Audio Output Note: Not all programming contains any CC information. Press MENU, select the Settings tile, and then highlight and select Closed Captioning. Choose from the lists the display options matching your preferences, then select Save. • Closed Captioning: Turn the Closed Captioning (CC) service On or Off.
  • Page 96 Chapter 11 Using Audio Output Dolby Digital gives you the capability to enjoy program audio in surround sound. An external decoder is required to enjoy this feature. Refer to your decoder’s user’s guide. Note: Not all programs or events contain a Dolby Digital sound track. Your new receiver uses an optical port for outputting digital audio.

  • Page 97: Resetting To Factory Defaults

    SING VERYWHERE Only DISH allows all the same live TV channels and everything saved to your DVR you watch at home while on the go via your computer, smartphone or tablet. All you need is Sling® Adapter and a broadband Internet connection to your Hopper HD DVR.
  • Page 98 • To use the Caller ID feature on the Hopper HD DVR, be sure to have the it connected to an active telephone line and have Caller ID service from your phone company.

  • Page 99: Connections And Setup

    Connections and Setup How to Connect Your Hopper HD DVR What you’ll find in this chapter: • HD DVR ONNECTING THE OPPER • ONNECTING THE ECEIVER • ONNECTING TO NTENNA • ONNECTING THE HONE • ONNECTING TO ROADBAND NTERNET •...

  • Page 100: Connecting The Hopper Hd Dvr

    HDTV to display from the correct Digital Audio/Video input. If you do not see a picture, see No Picture on TV Connected to Hopper on page 95. Note: In most cases connecting the HDMI cable will provide plug-and-play control of the HDTV or monitor’s display resolution and other settings.
  • Page 101 YPbPr connectors on your HDTV or monitor. If you do not see a picture yet, change the resolution setting on the Hopper. Use the steps below and Setting Up to Display in HD on page 96.
  • Page 102 Connecting the Hopper HD DVR Setting Up to Display in HD Once the receiver has been activated with qualifying DISH programming, you will be able to receive high-definition programs to watch. Use the following steps to select the desired HDTV format to display these programs on your TV.

  • Page 103: Connecting The Joey Receiver(S)

    Hopper HD DVR to each Joey Receiver conected to a remote TV. Due to the potential complexity of this installation, you should have this professionally installed. Call the DISH Customer Service Center at 1-800-333-DISH (3474) for more information.

  • Page 104: Connecting To Your Dish Antenna

    Separator, or LNBF in your existing satellite system. Note: If you are installing your receiver into a system with DISH Pro or DISH Pro Plus LNBFs (and/or switches), you can have as much as 200 feet of cable between the LNBF and the receiver.

  • Page 105: Connecting The Phone Line

    HONE connect with DISH. You can obtain a filter from your DSL provider. Phone Line Connection Run a telephone cable with a standard RJ-11 connector from the Hopper back panel to an active telephone wall-jack connection, as shown below. HONE Note: Do not try to connect a telephone cord to an Ethernet connection.

  • Page 106: Connecting To Broadband Internet

    You can use this connection to order Pay-Per-View programming using your remote control if you are not able to connect a telephone line. It also provides access to additional content not usually available through your DISH package. Refer to www.mydish.com/connectivity to view more detailed instructions on making this...

  • Page 107: Using Troubleshooting Tools

    Service Representative may ask you to use if you should ever run into issues while using your equipment. Even though these tools are quite helpful, it is recommended that you only use them when directed to on the phone by a DISH Customer Service representative. Running System Wizard A Customer Service Representative will instruct you when to access and run this wizard.
  • Page 108 Using Troubleshooting Tools Point Dish and Check Switch The Point Dish and Check Switch screens are often helpful when you call the Customer Service Center. You may be asked to display these screens when you contact DISH. Even though there are items that can be changed, only change them when specifically directed to do so when speaking to a DISH Customer Service Representative.

  • Page 109: Reference

    Reference Troubleshooting and Remote Codes What you’ll find in this chapter: • ROUBLESHOOTING ABLES • EMOTE ONTROL EVICE ODES...
  • Page 110 ROUBLESHOOTING ABLES Use these tables if you have problems using your DISH system. Look in this section for a description of the problem before calling the Customer Service Center. Some issues may be basic misunderstandings of how the system works, especially when one is just becoming familiar with it.
  • Page 111 • Check the dish-to-receiver cable run length. If your system is The wrong type or quality of coaxial DISH Pro, it can be as long as 200 feet. If it is a Legacy cable may be used in the system, or system, it should not be more than 100 feet.
  • Page 112 (for outdoor cables). You may have just plugged in the • Make sure that the satellite dish has a clear line of sight to the receiver and it is acquiring the satellite. Check whether branches or leaves have grown into satellite signal or the receiver may the line of sight.

  • Page 113: Remote Control

    • If you entered the number for a channel that is not inlcuded in your DISH package, the receiver will change to the • If you want to add a channel to your DISH channel and display a package, visit www.mydish.com/myaccount, message indicating it is not select the My Account option from the receiver’s...
  • Page 114 (3 to 5 feet). • Connect an F-connector attenuator between the back panel R EMOTE port on the Hopper and the NTENNA remote control antenna. Refer to page 69. When you press the remote control •...
  • Page 115 • Make sure that the TV brightness and contrast are adjusted correctly. • Make sure that the satellite dish has a clear line of sight to the satellite. • Check whether branches or leaves have grown into the line of sight.
  • Page 116 Dry them out if needed, then cellular telephones, seal them with coaxial cable sealant. computers, microwave ovens, • Check the length of cable between your dish radios, stereos, or TVs). and receiver. If it is greater than 200 feet, contact the person who installed your system.
  • Page 117 Reference Troubleshooting Tables What Is Happening Possible Reason What to Do You try to set up an event timer and the receiver displays a You must order a Pay-Per-View message noting that the event before you can create an To create an event timer for the event, first order it. program is a Pay-Per-View event timer for it.
  • Page 118 The receiver was sending Pay- Per-View purchase information You pick up the telephone to to DISH using your phone line. Hang up, and then pick up the telephone again to get make a call, but you do not hear When the receiver found that the a dial tone.
  • Page 119 Call the Customer Service Center at 1-800- You forgot the password, so that you You may not have written down 333-DISH (3474).You must be able to verify are unable to unlock the receiver. the password. your account information with the customer service representative.
  • Page 120 Reference Troubleshooting Tables Menus What Is Happening Possible Reason What to Do The receiver has a time-out feature that You may not have done anything closes any menu after several minutes of no You were using a menu, and it with the remote control or front activity.
  • Page 121 EVICE ODES The Hopper contains manufacturer codes for programming the remote to control your TV, VCR, Blu-ray Disc™ or DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control...
  • Page 122 Reference Remote Control Device Codes...

  • Page 123: Appendix

    Appendix What you’ll find in this chapter: • IMITED ARRANTY • ESIDENTIAL USTOMER GREEMENT • FCC C OMPLIANCE...

  • Page 124: What The Warranty Covers

    VOID IF THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON. If You Need Assistance Call the DISH Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number...
  • Page 125 A one-year warranty becomes effective upon the activation of the DISH system or date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an accessory has an expired warranty, no exchange will be issued. You may purchase replacement...
  • Page 126 To view this Residential Customer Agreement in Spanish, please visit dish.com or call us at 800-333-DISH (3474) and we will send you a copy. Para ver este acuerdo en español por favor visite dish.com o llame all 1-800-333-DISH (3474) y le enviaremos una copia.
  • Page 127 DISH Network is not in any way responsible for such fulfillment unless the promotional offer or item was offered with DISH Network’s prior authorization, approval, permission or knowledge.
  • Page 128 C. Disconnection of Services. In addition to all other rights that DISH Network may have to disconnect your Services, DISH Network may disconnect your Services if: (i) you fail to pay any bill in full when it is due; (ii) we receive confirmation that you have received Services, or any part of the Services, without paying for them;...
  • Page 129 Not all receivers with a Smart Card slot require a Smart Card for proper authorization. Smart Cards remain the property of DISH Network at all times and must be returned to us upon our request. Smart Cards are not transferable. Your Smart Card will only work in the DISH Network receiver to which it was assigned by DISH Network.
  • Page 130 Equipment. Options to return your Equipment include, but are not limited to, the use of a shipping label and empty box provided by DISH Network by paying a Box Return Fee (as detailed in Exhibit 1) (which price is subject to change at any time) or scheduling a DISH Network in-home service call to remove the Equipment by paying a Service Call Fee (as detailed in Exhibit 1) charge (which price is subject to change at any time).
  • Page 131 Such credit checks may require you to provide DISH Network with your social security number. Under the Fair Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate information about your account to any credit reporting agency. Please include in any such notice the specific item of dispute and why you believe the information reported is in error.
  • Page 132 Agreement are cumulative and without prejudice to any other rights and remedies that DISH Network may have by reason of such default or breach at law, in equity, under contract or otherwise (all of which are expressly reserved).
  • Page 133 (unless you are receiving Services pursuant to a Pre-Pay Promotion). Returned Payment Fee $10.00 You make an EFT or check payment to DISH Network and it is subsequently returned. Shipping and Handling $15.00 DISH Network delivers hardware to you via regular delivery.

  • Page 134: Fcc Compliance

    If trouble is experienced with this equipment, for repair or warranty information, please contact DISH Network at 1-800-333- DISH (3474). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 135 Remote Control Using Apps Midnight Lounge Attenuator Entering a Channel Number Multimedia Audio External Hard-Disk Drive Apps on Your Hopper Dolby Digital External Hard-Disk Drive Dolby Digital and Linear PCM audio Transferring Photos signals Fast Forwarding Viewing Photos PCM Only...
  • Page 136 Message Numbers Programming to Control a Second Nearby TV Satellite Receiver Pay-Per-View Replacement Phone Line SAT Mode Point Dish and Check Switch Switching Between TV and Device Program Guide Volume Control Receiver Tests Troubleshooting Remote Control TV Mode Resetting Your Receiver...

  • Page 137: Receiver Information

    Remote Control 1 Remote Control 2 Remote Control Location (SAT Mode) TV Code (TV Mode) DVD/BD Player or VCR Code (DVD Mode) Auxiliary Device Code (AUX Mode) TV Input/Channel Settings Nearby TV (Hopper) Remote TV(s) TV Input for DISH receiver...
  • Page 138 For all your customer needs, go to mydish.com/chat or call the Customer Service Center at 1-800-333-DISH (3474). 195004 DN000364...

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