5-1. TROUBLESHOOTING GUIDE
PROBLEM
Product not
holding temperature
Cabinet steaming
product soggy
Product dry
Unit not heating
Unit not reaching set
temperature
More detailed troubleshooting information is available in the Technical Manual, available at www.hennypenny.com,
5-1
SECTION 5. TROUBLESHOOTING
CAUSE
• Doors left open
• Product held too long
• Control temperature set too low
• Door gasket torn or worn
• Humidity setpoint too high
• Humidity setpoint too low
• No water in pan
• Blown fuse
• Doors left open
• Door gasket torn or worn
or 1-800-417-8405 or 1-937-456-8405.
Model HHC-990
CORRECTION
• Keep doors closed except
to load and serve product
• Hold product only for recom-
mended times
• Increase air temperature
(SP-3) in Special Program Mode
• Replace bad door gaskets
• Decrease humidity setpoint
(SP-4) in Special Program Mode
• Increase humidity setpoint
(SP-4) in Special Program Mode
• Pour water in water pan
• Change15 amp fuse
• Keep doors closed except
to load and serve product
• Replace bad door gaskets
703