HP ProLiant DL120 Quickspecs page 11

QuickSpecs
Service and Support
Standard Care Package Standard Care Package Standard Care Package Standard Care Package
Basic Care Package Basic Care Package Basic Care Package Basic Care Package
Insight Remote Support Insight Remote Support Insight Remote Support Insight Remote Support
For more information For more information For more information For more information
Package that maintains high level of server availability Package that maintains high level of server availability Package that maintains high level of server availability Package that maintains high level of server availability
HP ProLiant Server Hardware Installation HP ProLiant Server Hardware Installation HP ProLiant Server Hardware Installation HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service 3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service 3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service 3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service
Provides you with rapid remote support and if required an HP authorized representative who will arrive
on site any time and day of the year to begin hardware maintenance service within 4 hours of the service
request being logged.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE.pdf
Additional Services: Software OS (Microsoft, Linux (SUSE/Red Hat) Installation and Start Up and Additional Services: Additional Services: Additional Services:
Software Support); +10 Proactive Select Credits, Factory Express.
Delivers minimum recommended support service level Delivers minimum recommended support service level Delivers minimum recommended support service level Delivers minimum recommended support service level
HP ProLiant Server Hardware Installation HP ProLiant Server Hardware Installation HP ProLiant Server Hardware Installation HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
3-Year HP 13x5 4 hour Response, Hardware Support Onsite Service 3-Year HP 13x5 4 hour Response, Hardware Support Onsite Service 3-Year HP 13x5 4 hour Response, Hardware Support Onsite Service 3-Year HP 13x5 4 hour Response, Hardware Support Onsite Service
Delivers increased equipment availability and productivity with rapid remote support and onsite response
for your HP server and storage hardware
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE.pdf
Additional Services: Software OS (Microsoft, Linux (SUSE/Red Hat) Installation and Start Up and Additional Services: Additional Services: Additional Services:
Software Support), Factory Express.
The packages include HP Insight Remote Support that uses proven technology to deliver secure, reliable
24x7 remote monitoring, diagnoses, and problem resolution. It is available at no additional cost to all
warranty, HP Care Pack Service, and service agreement customers.
To learn more on HP ProLiant servers and HP BladeSystem servers, please contact your HP sales
representative or HP Authorized Channel Partner. Or visit:
DA - 13504 Worldwide — Version 18 — November 14, 2011
HP ProLiant DL120 Generation 6 (G6) HP ProLiant DL120 Generation 6 (G6) HP ProLiant DL120 Generation 6 (G6) HP ProLiant DL120 Generation 6 (G6)
http://www.hp.com/services/proliant
Page 11