Troubleshooting Sbc Express - Efficient Networks 5260 Installation Manual

APPENDIX C

Troubleshooting SBC Express

Please refer to this list if you are having problems using SBC Express or if you receive an error
message. If after troubleshooting, you are still having problems, then you should contact your
Internet Service Provider 'help desk' for further information.
Step Problem
Launch The following dialog appears:
Minimum SBC Express verifies minimum requirements on
Resources several resources including hard drive space, RAM,
operating system level, and processor speed and
family.
If any of these resources are under the required value,
an error will display describing which resource did not
meet the requirement.
Installing When installing Network Interface Cards on Windows
Network systems the installation process may ask for the
Interface Card original installation disk.
Incompatible This scenario can occur when a machine had a
Adapter previous NIC or Network Adapter installed, but the
physical device is missing or was misconfigured.
This scenario can occur if Client for Microsoft
Missing Internet
Networks is not installed with the TCP/IP protocol or
Protocol
if the NIC is installed without binding TCP/IP to the
NIC.
Disabled This scenario can occur when a NIC is present in the
Network Adapter system, yet the adapter has been disabled.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Solution
Reset your display to 256 colors or more. SBC
Express will not run in 16 color mode.
From the start menu, choose "settings->control
panel". Double-click "Display" and choose the
"settings" tab. Select more colors from the
"colors" pull-down list.
Update your computer to the recommended
resource level.
Some of these files can be found in the SYSTEM
directory or the WINDOWS directory of the
machine. If not, you will have to provide an
installation CD-ROM for the installation of the
drivers to be successful.
Use the "Fix" button to launch the appropriate
system control panel along with context sensitive
help. The help provided will guide you through
the steps to disable or remove the adapter.
Use the "Fix" button to launch the appropriate
control panel and context sensitive help to guide
you in binding TCP/IP to the network adapter.
Use the "Fix" button with context sensitive help
to guide you through enabling the adapter.
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