Troubleshooting Tips - Turtle Beach Ear Force X41 User Manual

Troubleshooting Tips

No sound
• Check that the transmitter and headset volume controls are both turned up.
• Check that the transmitter power and optical cables are properly connected.
• Check that the headset is powered on. The LED on the left ear cup should be flashing.
• Check if the top LED on the front of the transmitter is on solid. If the LED is slowly
pulsing, it indicates that the transmitter isn't communicating with the headset. If the
headset is on solid and the transmitter LED is slowly pulsing, then the headset and
transmitter need to be "paired" as described in the section "Pairing the X41 Headset
and Transmitter".
Audio Drops, Popping or Clicking Sounds
Audio dropouts, popping or clicking sounds on the headset are caused by poor recep-
tion. This can occur when:
• The headset and transmitter are out of range. For best performance, stand within 20
feet from the transmitter.
• There's a wall or other large object between the headset and transmitter.
• The transmitter is in a bad location that is interfering with the antenna.
• A wireless base station or wireless LAN are causing a lot of RF activity that's blocking
the RF signal from the transmitter.
Low Battery Symptoms
When battery power is low, the headset power might shut down soon after you turn it
on, or it might turn off during very loud sounds in the game. If this happens, replace the
batteries with fresh alkaline batteries or with fully charged NiCad batteries.
Sound Too Low when using the Analog Inputs
If you're listening to the analog inputs on the transmitter and the sound is too low, even
with the headset volume turned up all the way, turn up the volume on the transmitter
or on the audio source. Note that the transmitter volume control has no affect on the
digital input.
Audio Distortion when using the Analog Inputs
If the sound is distorted when using the transmitter analog input, it may be that the
audio source is overloading the transmitter. Try turning down the volume on the trans-
mitter to reduce the input sensitivity, then turn up the headset volume to a comfortable
level. Note that the transmitter volume control has no effect on the digital input.
Analog Input isn't working
The transmitter analog inputs will automatically shut off whenever the digital input is
active. To hear the analog input signal, either disconnect the optical cable from the
digital input on the transmitter, or shut off the device connected to the optical cable
(e.g. XBOX) to disable the digital audio signal.
Properly Positioning the Headset
Don't wear the headset with the headband behind your head. The headband must be
positioned on top of your head to optimize the surround sound effect.
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