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Cisco 8941 User Manual

Cisco 8941 User Manual

Unified communications manager 8.5 (sccp and sip)
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Download this manual See also: Administration Manual, User Manual
Cisco Unified IP Phone User Guide
for Cisco Unified Communications
Manager 8.5 (SCCP and SIP)
For Cisco Unified IP Phone 8941 and 8945
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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Summary of Contents for Cisco 8941

  • Page 1 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) For Cisco Unified IP Phone 8941 and 8945 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000...

  • Page 3: Table Of Contents

    Handset Rest Applications Phone Applications Call History View Call History View Call Record Details Filter Call History Dial From Call History Edit Number From Call History Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 4 Clear Call History Delete Call Record From Call History Preferences Ringtones Brightness Camera Settings Bluetooth Accessories View Accessories List View Accessory Details Set Up Wideband for Analog Headset Add Bluetooth Accessory Delete Bluetooth Accessory Connect Bluetooth Accessory Disconnect Bluetooth Accessory Administrator Settings Phone Information View Phone Information...
  • Page 5 Swap Between Calls Before Completing a Conference View Conference Participants Remove Conference Participants Divert Divert a Call Do Not Disturb Turn DND On and Off Extension Mobility Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 6 Enable Extension Mobility Fast Dial Place a Call with a Fast-Dial Button Hold Hold and Resume a Call Swap Between Holding and Active Calls Put a Call on Hold by Answering a New Call Determine if a Shared Line is on Hold Remote Hold Hold Reversion Respond to a Hold Reversion Notification...
  • Page 7 Select a Device From the User Options Web Pages Customize Do Not Disturb Options Line Settings Set Up Call Forwarding Per Line Change the Voice Message Indicator Setting Per Line Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 8 Change the Audible Voice Message Indicator Setting Per Line Change the Ring Settings Per Line Change or Create a Line Text Label for Your Phone Display Speed Dial on the Web Set Up Speed-Dial Buttons Set Up Speed-Dial Codes Phone Services Subscribe to a Service Search for Services Change or End Services...
  • Page 9 FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Accessibility Features Additional Information Warranty Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
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  • Page 11: Your Phone

    Your Phone This chapter describes the features of the Cisco Unified IP Phones 8941 and 8945. Cisco Unified IP Phone 8941 The Cisco Unified IP Phone 8941 provides these features: • Phone connections • Footstand • Buttons and hardware • Phone screen •...
  • Page 12 DC adapter port (DC48V) Computer port (10/100 PC) connection AC-to-DC power supply (optional) Handset connection AC power wall plug (optional) Analog headset connection (headset optional) Network port (10/100 SW) with IEEE 802.3af and 802.3at power enabled OL-23119-01...

  • Page 13: Footstand

    If your phone is placed on a table or desk, connect the footstand to the back of the phone. Insert the curved connectors into the Lift the footstand until the connectors lower slots. snap into the upper slots. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 14: Buttons And Hardware

    Connecting and disconnecting the footstand may require a little more force than you expect. Note Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions. The Programmable Feature buttons (left side) is used to view calls on a line or access features such as speed dial or All Calls.

  • Page 15: Cisco Unified Ip Phone User Guide For Cisco Unified Communications Manager 8.5 (Sccp And Sip)

    Mute is on, the Video Mute button is lit red. 13 Mute button Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 16 14 Headset button Selects the headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. A headset icon in the phone screen header line indicates the headset is the default audio path.

  • Page 17: Phone Screen

    The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM). Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 18: Phone With Multiple Lines

    Softkeys Softkey options for the selected (highlighted) call only. If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change. Phone with Multiple Lines If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines.
  • Page 19 If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 20: Power-Save Mode

    Power-Save Mode Depending on how your system administrator sets up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button or pick up the handset. Handset Rest Your system administrator may have mounted your phone on a wall.

  • Page 21: Cisco Unified Ip Phone 8945

    • Phone screen • Power-save mode • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 22 DC adapter port (DC48V) Computer port (10/100/1000 PC) connection AC-to-DC power supply (optional) Handset connection AC power wall plug (optional) Analog headset connection (headset optional) Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled OL-23119-01...

  • Page 23: Bluetooth

    Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and pair up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 24: Footstand

    Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Insert the curved connectors into the Lift the footstand until the connectors lower slots. snap into the upper slots. OL-23119-01...

  • Page 25: Buttons And Hardware

    Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 26 Video Camera Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone. Lens Cover button Integrated lens cover protects the camera lens. Softkey buttons Allows you to access the softkey options (for the selected call or menu item) displayed on your phone screen.
  • Page 27 When there is an incoming call, the LED in the handset rest flashes red. If there is a new voice message, the LED is lit red. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 28: Phone Screen

    Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen. Phone with a Single Line OL-23119-01...

  • Page 29: Phone With Multiple Lines

    If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call. For more information, see your system administrator. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 30 Primary line label Displays information about the primary phone line. Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only. Header Displays the date and time, and information (such as phone number) about the selected line.

  • Page 31: Power-Save Mode

    Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
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  • Page 33: Applications

    Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a normal call, and these calls are not grouped even when they are next to each other in the list. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 34: View Call History

    A (plus) + symbol on entries in call history, redial, or call directory indicates that your phone is set up to list international calls. For more information, see your system administrator. View Call History 1. Press the Applications button 2. Select Call History. (Use the Navigation pad and Select button to scroll and select a call record or call group.) 3.

  • Page 35: Dial From Call History

    2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) 3. Highlight the individual call record or call group that you want to delete. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 36: Preferences

    4. Press the Delete softkey. (You may need to press the More softkey first.) For a call group, pressing Delete deletes all calls in the group. A Delete Record alert message displays to verify that you want to delete the entire group of calls. 5.

  • Page 37: Camera Settings

    5. Press the Save softkey to set the brightness, or press the Exit softkey to return to the Setup screen. Bluetooth If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from your phone. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 38: Accessories

    Turn On Bluetooth (For Cisco Unified IP Phone 8945 only.) 1. Press the Applications button 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3. Select Bluetooth. 4. Press the Yes softkey. The Bluetooth icon displays on the phone screen header.

  • Page 39: Set Up Wideband For Analog Headset

    When the connection is completed, the Bluetooth active icon displays on the phone screen header and a check mark displays next to the connected accessory. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 40: Delete Bluetooth Accessory

    Delete Bluetooth Accessory (For Cisco Unified IP Phone 8945 only.) 1. Press the Applications button 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) 3. Select a Bluetooth accessory and press the Delete softkey. 4. When prompted, press the Yes softkey.

  • Page 41: View Phone Information

    2. Select Phone Information. (Use the Navigation pad and Select button to scroll and select.) 3. Press the Exit softkey to return to the Applications screen. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
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  • Page 43: Contacts

    Contacts Phone Contacts The Cisco Unified IP Phone 8941 and 8945 provide you with access to corporate and personal contacts using these directories: • Corporate Directory • Personal Directory You may see other directories listed in Contacts. For more information, see your system administrator.

  • Page 44: Search For And Dial A Contact While On A Call

    From the keypad, press the number that is displayed in the upper right-hand corner of the – contact label. Press the Speakerphone button – Press the Headset button – Pick up the handset. – Search for and Dial a Contact While on a Call 1.
  • Page 45 3. Select Personal Address Book. 4. Select one, all, or none of these criteria to search for an entry: Last Name – First Name – Nickname – Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 46: Fast-Dial Codes With Personal Directory

    5. Enter the search criteria information and then press the Submit softkey. The name displays. Dial a Number from Personal Directory 1. Press the Contacts button 2. Sign in to Personal Directory. 3. Select Personal Address Book and search for an entry. 4.
  • Page 47 4. Select the fast-dial code that you want to delete and press the Remove softkey. (You may need to press the More softkey first.) 5. Select the index to delete. 6. Press the Remove softkey. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
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  • Page 49: Messages

    You can set up audible message waiting tones using your User Options Web pages. Related Topics Change the Audible Voice Message Indicator Setting Per Line, page 72 • Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 50: Listen To Voice Messages

    Change the Voice Message Indicator Setting Per Line, page 71 • Listen to Voice Messages 1. To listen to voice messages, press the Messages button 2. Follow the prompts to listen to your voice messages. After you listen to your new voice messages, the message indicators are updated on the phone screen.

  • Page 51: Calling Features

    Call Pickup Line Status X  Conference (available while on a conference only) Divert Do Not Disturb Group Pickup Hold Hunt Groups Intercom Malicious Call Identification (MCID) Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 52: Agent Greeting

    Dedicated Programmable Feature Feature Feature Name Button Button Softkey Meet Me Mobile Connect Mute (Audio) Mute (Video) Other Pickup Privacy Quality Reporting Tool (QRT) Redial Speed Dial Speed Dial Line Status Transfer X (available during a transfer only) Agent Greeting The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller.

  • Page 53: Answer Your Oldest Call First

    Call Back, which is available as a softkey, may also be available as a feature button. See your system administrator for additional information. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 54: Set Up A Call Back Notification

    Set up a Call Back Notification 1. Press the Callback softkey while listening to the busy tone or ring sound. A confirmation screen displays on the phone. 2. Press the Exit softkey to exit the confirmation screen, if desired. Your phone alerts you when the line is free. 3.

  • Page 55: Forward Calls On Your Phone

    Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but not both. Related Topics Line Status, page 56 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 56: Park And Retrieve A Call Using Park

    Your phone displays the number where the system parked the call. The parked call is put on hold, and you can press the Resume softkey to resume the call on your phone. 2. From any other Cisco Unified IP Phone in your network, enter the number where the call is parked to retrieve the call.

  • Page 57: Call Pickup

    Calling Features 4. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows: a. Enter the park retrieval prefix. b. Dial the Directed Call number. For example, if the park retrieval prefix is “99” and the Directed Call number is “1234,”...

  • Page 58: Answer A Call Using Pickup

    Answer a Call Using Pickup 1. Press the PickUp button to transfer a ringing call within your pickup group to your phone. If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press PickUp.

  • Page 59: Call Waiting

    Press a Speed Dial button. – Press the Speed Dial softkey and enter a speed dial number, then press the Speed Dial – softkey again. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 60: Join Calls Together In A Conference

    Press the Active Calls softkey and select a call. – Select a call from the Call History. – 3. Wait for the party to answer (or skip to step 4 while the call is ringing). 4. Press the Conference button or the Conference softkey. The conference begins.

  • Page 61: Divert

    Your system administrator sets up a line button on your phone for DND with the ringer and visual notifications off by default. However, you can change your DND options from your User Options web pages. Related Topics User Options, page 69 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 62: Turn Dnd On And Off

    Visual confirmation displays briefly. Extension Mobility Cisco Extension Mobility (EM) allows you to configure a Cisco Unified IP Phone as your own temporarily. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you.

  • Page 63: Place A Call With A Fast-Dial Button

    • Pressing the flashing amber line button. • Navigating to the new call by using the Navigation pad and either pressing the Answer softkey or the Select button. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 64: Determine If A Shared Line Is On Hold

    Determine if a Shared Line is on Hold Look for a pulsing red line button and the Hold icon . When these indicators display, a call on the shared line has been put on hold remotely by the other user. Remote Hold With the Remote Hold feature, when you place a call on hold while using a shared line, the line button pulses green and the phone displays the Hold icon...

  • Page 65: Intercom

    3. Listen for the intercom alert tone, then begin speaking. 4. Press the Intercom button to end the call. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 66: Receive An Intercom Call

    Receive an Intercom Call 1. You will receive a message on your phone screen and an audible alert, and your phone answers the intercom call with mute activated. You can handle the intercom call in one of these ways: Listen to the intercom caller in whisper mode. (Any current call activity you are already –...

  • Page 67: Malicious Call Identification

    3. When you are ready to start the meeting, lift the handset to get a dial tone and then press the Meet Me button. 4. Dial the Meet-Me phone number. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 68: Join A Meet-Me Conference

    • When you answer the call on one remote destination and then switch the call to a Cisco Unified device that shares lines, the Cisco Unified devices that share the same line display a Remote In Use message.

  • Page 69: Switch An In-Progress Call On Your Desk Phone To A Mobile Phone

    Your system administrator sets the number of seconds to answer the call on your desk phone. The Cisco Unified devices that share the same line display a Remote In Use message. Mute Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you.

  • Page 70: Mute Your Phone

    Mute Your Phone 1. Press the Mute button to turn Mute on. Visual confirmation displays. 2. Press the Mute button again to turn Mute off. Mute Your Video 1. Press the Video Mute button to mute the camera video. Visual confirmation displays. 2.

  • Page 71: Dialing An International Number

    QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 72: Report Problems On Your Phone

    Report Problems on Your Phone 1. Press the Quality Reporting Tool button. 2. Select the item that most closely matches your problem. (Use the Navigation pad and Select button to scroll and select.) 3. Press the Select softkey. The information is sent to your system administrator. Redial Redial allows you to call the most recently dialed phone number by pressing a button.

  • Page 73: Shared Lines

    Speed-dial features allow you to place a call by pressing a button or entering a code. Before you can use speed-dial features on your phone, you must set up speed-dial on your User Options Web pages. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 74: Place A Call With A Speed-Dial Button

    Depending on setup, your phone can support these speed-dial features: • Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing. If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial line by using the line status indicators.

  • Page 75: Transfer A Call To Another Number

    Web Dialer Cisco Web Dialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by selecting items in a web browser. Your system administrator sets up this feature for you.

  • Page 76: Use Web Dialer With Another Online Corporate Directory

    Preferred language—Determines the language used for Web Dialer settings and prompts. – Use preferred device—Identifies the Cisco Unified IP Phone (Calling device) and directory – number (Calling line) that you will use to place Web Dialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected.

  • Page 77: Sign Out Of Web Dialer

    Calling Features Sign Out of Web Dialer Select the Sign Out icon in the Make Call or Hang Up page. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
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  • Page 79: User Options

    You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.

  • Page 80: Device

    5. Enter your password in the Password field. 6. Select Login. The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials.

  • Page 81: Line Settings

    1. On your User Options web page, select User Options > Device. 2. Select a phone from the Name drop-down menu. 3. Select Line Settings. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 82: Change The Audible Voice Message Indicator Setting Per Line

    4. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 5. In the Message Waiting Lamp area, choose from various settings. Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

  • Page 83: Speed Dial On The Web

    If only one service is set up, the service opens by default. If more than one service is set up, select an option from the menu. Select a service by using one of these feature buttons: Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 84: Subscribe To A Service

     (Feature button that your system administrator sets up)  Messages  Applications  Contacts Subscribe to a Service 1. On your User Options web page, select User Options > Device. 2. Select a phone from the Name drop-down menu. 3.

  • Page 85: User Settings

    Cisco Extension Mobility or Personal Directory on your phone. Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, see your system administrator.

  • Page 86: Change The Language For Your Phone Display

    The Directory features that you can access on your computer consist of: • Personal Address Book (PAB), which can also be accessed from your phone • Fast Dials, which can also be accessed from your phone • Cisco Unified Communications Manager Address Book Synchronizer Related Topics Personal Directory, page 34 •...

  • Page 87: Edit A Personal Directory Entry

    You can create up to 500 Fast Dial and PAB entries. You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options web pages and do not display a configurable text label. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 88: Assign A Feature Button For Fast Dial

    Assign a Feature Button for Fast Dial 1. On your User Options web page, select User Options > Device. 2. Select Service URL (provided by your system administrator). 3. Select the Fast Dial service from the Button drop-down list box. 4.

  • Page 89: Delete A Pab Entry

    3. Select Delete Selected. Mobility Settings When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.

  • Page 90: Create An Access List

    As specified below—Select this option and select from the following items to set up a ring – schedule based on day and time: a. Select a check box for each day of the week you want to allow calls to ring the remote destination.

  • Page 91: Plugins

    On your User Options web page, select User Options > Plugins. You can view plugins only if your system administrator has set them up for you. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
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  • Page 93: Faqs And Troubleshooting

    Q. How do I check missed calls on my phone? A. To check missed calls on your phone you must: 1. Press the Applications button Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 94 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) 3. Press the Missed softkey. Q. How do I exit from a running application? A. To exit from a running applications you must: 1. Press the Applications button 2.

  • Page 95: Troubleshooting Tips

    When I press the Hold button to resume a call, nothing happens Possible Cause This is as designed. The Hold button is not a toggle. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 96: Personal Directory

    Solution Use any of the following methods: Press the pulsing green line button. – Press the Resume softkey. – Highlight the call by using the Navigation pad and press the Select softkey. Problem: Missing the All Calls button. I would like to use the All Calls button but it is not on my phone. Possible Cause It has not been set up by your system administrator.

  • Page 97: Product Safety, Security, Accessibility, And Related Information

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...

  • Page 98: Bluetooth Wireless Headset Performance

    Bluetooth Wireless Headset Performance The Cisco Unified IP Phone 8945 supports Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connected is used as the default.

  • Page 99: Fcc Receivers And Class B Digital Statement

    Further information regarding U.S. export regulations may be found at: http://www.access.gpo.gov/bis/ear/ear_data.html. Accessibility Features The Cisco Unified IP Phones 8941 and 8945 provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see Accessibility Features for the Cisco Unified IP Phone 8941 and 8945.

  • Page 100: Additional Information

    Additional Information • You can access the Cisco website at this URL: http://www.cisco.com/ • Cisco Unified IP Phone 8941 and 8945 quick start guides and end-user guides: http://www.cisco.com/en/US/products/ps10451/products_user_guide_list.html • Licensing information: http://www.cisco.com/en/US/products/ps10451/products_licensing_information_listing.html • Cisco international websites: Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change] link at the top of the web page.

  • Page 101: Warranty

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
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  • Page 103: Index

    Cisco Unified IP Phone 8941 MCID Lens Cover answer oldest first Phone Screen assign Cisco Unified IP Phone 8945 fast-dial button Lens Cover fast-dial code color LEDs 6, 17 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 104 Divert phone line label phone service name Fast Dial phone services Hold Hold Reversion Cisco Mobile Connect. See Mobile Connect Hunt Group Cisco product security Intercom Cisco Unified IP Phone 8941 Line Status Cisco Unified IP Phone 8945 MCID...
  • Page 105 Divert, description customize Group Pickup, description turn on and off Do Not Disturb. See DND Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 106 Web Dialer settings voice, change lens cover messages button Mobile Connect Cisco Unified IP Phone 8941 add remote destination Cisco Unified IP Phone 8945 create access list line OL-23119-01...
  • Page 107 1, 11 search power outage password power-save mode 10, 21 troubleshooting with User Options preferences password. See browser password settings personal address book. See PAB Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 108 Web Dialer services. See phone services Privacy set up enable on a shared line speed-dial buttons programmable feature buttons speed-dial codes 6, 17 Web Dialer preferences settings settings, user options shared lines barge quality reporting tool. See QRT description enable Privacy on hold sign in and out record and monitor...
  • Page 109 Cisco Directory create access list with corporate directory add entry search for entry plugins sign in and out Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 110 OL-23119-01...
  • Page 112 Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks .

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