Troubleshooting - Bunker Hill Security 68332 User Manual

Troubleshooting

Problem
1. Loose or incorrect
2. Monitor needs adjustment.
3. Camera settings
Monitor does not
display image
System does not Loose or incorrect connections.
detect HDD
1. Loose or incorrect
2. Incorrect address information.
Cannot access
connected modem
Incompatibility with web browser. Check if web browser is compatible with software. This will
Error codes when
trying to install
DxClient software
1. Port forwarding not
Cannot access
DVR remotely
2. Incorrect IP address.
3. Firewall protection
4. Proxy not specified.
One or more of the cameras
Buzzer sounding
are not connected.
If viewed on a TV screen, TV
settings need adjusting.
Poor quality
images
SKU 68332
Possible Causes
connections.
need adjusting.
connections.
completed.
hindering access.
For technical questions, please call 1-800-444-3353
likely Solutions
1. Check that all wire connections are secure and in the correct
location. Reconnect all power cable (black) connections.
2. Adjust the image settings on the monitor.
3. Through the Main Menu check that:
• In Camera Setup, channel is set to ON.
• In Record Setup, channel is set to ON.
• In Record Framerate, adjust frames per second.
• In Record Schedule, set to Normal or
Sensor for record time desired.
• In Motion Detector Setup, if desired, set to ON and set
sensitivity level (block out area you do not want detected).
• In Misc. Setup, check that the time
is set to the current time.
• In Misc. Setup, check whether the channel is
hidden from view (will still record, but will not
display live image, only shows up on playback).
• In Misc. Setup, adjust the Image
Parameters for clearest image.
Check that all wire connections are secure
and in the correct location.
1. Check that the connections are secure and plugged
in at the correct location in the correct order.
2. Through the Main Menu under Network Setup,
- Check that the IP Allocation is set to DHCP.*
- Note the IP Address.
- Enter the IP Address in the address bar in Internet Explorer
and press enter. You will access the HD.
*Note: If your modem does not support DHCP, you will need
to get the address information form your internet provider.
require online research to determine your web browser's
compatibility and operations necessary for installation. You may
need to consult a qualified software technician if needed.
1. Complete port forwarding procedures to set up the
modem for port forwarding. If needed, consult online
information or a qualified computer technician to
complete this task. You will need to obtain the external
IP address of the modem to complete this step.
2. Check for correct external IP address.
3. Check firewall settings.
4. Add to allowed IP addresses.
Check that all the camera wiring is completely
plugged in at all connection points.
Through the Main Menu check that:
• In Record Framerate, adjust frames per second.
• In Video Quality, increase to highest setting.
• In Misc. Setup, adjust the Image
Parameters for the clearest image.
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