Test The Path From Your Computer To A Remote Device - NETGEAR DGN1000 User Manual

b. If the path is working, you see this message:
"Reply from < IP address >: bytes=32 time=NN ms TTL=xxx"
c. If the path is not working, you see this message:
"Request timed out"
If the path is not functioning correctly, you could have one of the following problems:
• Wrong physical connections
- Make sure that the LAN port LED is on. If the LED is off, follow the instructions in
LAN or DSL Link LED Is Off
- Check that the corresponding link LEDs are on for your network interface card
and for the hub ports (if any) that are connected to your workstation and router.
• Wrong network configuration
- Verify that the Ethernet card driver software and TCP/IP software are both
installed and configured on your PC or workstation.
- Verify that the IP address for your router and your workstation are correct and that
the addresses are on the same subnet.

Test the Path from Your Computer to a Remote Device

After you verify that the LAN path works correctly, test the path from your PC to a remote
device. In the Windows Run screen, type:
ping -n 10 IP address
where IP address is the IP address of a remote device such as your ISP's DNS server.
If the path is functioning correctly, replies as described in
Modem Router on page 90 display. If you do not receive replies:
• Check that your PC has the IP address of your router listed as the default wireless
modem router. If the IP configuration of your PC is assigned by DHCP, this information is
not visible in your PC's Network Control Panel. Verify that the IP address of the router is
listed as the default wireless modem router.
• Check that the network address of your PC (the portion of the IP address specified by the
netmask) is different from the network address of the remote device.
• Check that your cable or DSL modem is connected and functioning.
• If your ISP assigned a host name to your PC, enter that host name as the account name
in the Basic Settings screen.
• Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many
broadband ISPs restrict access by allowing traffic only from the MAC address of your
modem, but some additionally restrict access to the MAC address of a single PC
connected to that modem. In this case, configure your router to clone or spoof the MAC
address from the authorized PC.
N150 Wireless ADSL2+ Modem Router DGN1000
on page 87.
Troubleshooting
91
Test the LAN Path to Your Wireless