HP DL580 Quickspecs page 36

QuickSpecs
Options
Service and Support Service and Support Service and Support Service and Support
Offerings (HP Care Pack Offerings Offerings Offerings
Services)
Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic
6-Hour Call to Repair, On-site Service 7-Day x 24-Hour Coverage, 3 Years 6-Hour Call to Repair, On-site Service 7-Day x 24-Hour Coverage, 3 Years 6-Hour Call to Repair, On-site Service 7-Day x 24-Hour Coverage, 3 Years 6-Hour Call to Repair, On-site Service 7-Day x 24-Hour Coverage, 3 Years
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
Installation & Start-up Services Installation & Start-up Services Installation & Start-up Services Installation & Start-up Services
Hardware Installation, Electronic
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis 8am-
5pm, M-F, excl. HP holidays, Electronic
Installation and Startup for Essentials Rapid Deployment Pack, Electronic
Support Plus Support Plus Support Plus Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP
holidays, Electronic
Support Plus 24 Support Plus 24 Support Plus 24 Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
Onsite HW support 24x7, 4hr response and RedHat AS O/S SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
Onsite HW support 24x7, 4hr response and SuSE O/S SW Tech support offsite, onsite
at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
NOTE: For additional information on HP Care Pack Services, please see NOTE: NOTE: NOTE:
http://www.hp.ca/hps/carepack/.
DA - 12195 Canada — Version 30 — May 14, 2007
HP ProLiant DL580 Generation 3 (G3) HP ProLiant DL580 Generation 3 (G3) HP ProLiant DL580 Generation 3 (G3) HP ProLiant DL580 Generation 3 (G3)
U4607E
U4608E
U4609E
U4617E
U4618E
U5683E
U4619E
U4620E
U9239E
U6316E
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