Wan Led Off; Obtaining A Wan Ip Address - NETGEAR DG814 Reference Manual

Reference Manual for the Model DG814 DSL Modem Internet Gateway
If the WAN LED does not turn green, disconnect all telephones on the line. If this solves the
problem, reconnect the telephones one at a time, being careful to use a microfilter on each
telephone. If the microfilters are connected correctly, you should be able to connect all your
telephones.
If disconnecting telephones does not result in a green WAN LED there may be a problem with
your wiring. If the telephone company has tested the ADSL signal at your Network Interface
Device (NID), then you may have poor quality wiring in your house.

WAN LED Off

If the WAN LED is off, disconnect all telephones on the line. If this solves the problem, reconnect
the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters
are connected correctly, you should be able to connect all your telephones.
If disconnecting telephones does not result in a green WAN LED the problem may be one of the
following:
• Check that the telephone company has made the connection to your line and tested it.
• Verify that you are connected to the correct telephone line.
Temporarily connect a telephone to the ADSL line. This telephone will need to be
1.
removed and re-installed with a microfilter after your ADSL problem is debugged.
Listen for a dial tone. You should be able to hear a dial-tone on the ADSL line. If you
2.
cannot hear a dial tone then you are not connected to the ADSL signal. You may have the
ADSL signal on the wrong pair of pins on you modular wall jack, in which case you will
need to use a swapper, which is not provided. You also may have a problem will your
household wiring.
If you have more than one telephone line, verify that you are connected to the correct one.
3.
From another telephone, call the phone number on which the telephone company installed
ADSL. The temporary telephone should ring. If it does not, you are connected to the
wrong line.
Disconnect the temporary telephone. You can reconnect it using a microfilter.
4.

Obtaining a WAN IP Address

If your router is unable to access the internet, and your WAN LED is green or blinking green, you
should determine whether the router is able to obtain a WAN IP address from the ISP. Unless you
have been assigned a static IP address, your router must request an IP address from the ISP. You
can determine whether the request was successful using the browser interface.
7-4 Troubleshooting