Help And Advice - PURE flow Owner's Manual

Help and advice

I am having trouble connecting to my network
• Your radio cannot connect to wireless networks that are hidden or access controlled, such as
office networks, without a WEP, WPA or WPA2 key or password (see Quickstart Guide for more
information).
• Your radio needs to be positioned within the range of your wireless network, which will be
reduced if there are walls between your router and radio. Although Oasis Flow is very good at
picking up wireless networks, the strength of the Wi-Fi signal will vary depending on your router
and the surrounding environment. If Oasis Flow fails to find your wireless network, or the signal
drops off, move the radio closer to the router.
• Unless your network is 'open' (this is generally not recommended due to the risk of
unauthorized access), make sure you have your WEP, WPA or WPA2 key to hand.
Screen displays 'Station not available'
• If a station will not play, tell us about the problem at the 'Contact us' page at The Lounge, or
visit support.pure.com for more help.
Media player is not working
• To share your music files with your radio you need to download and install Flowserver from
www.thelounge.com (available as a free download when you become a member of the Lounge,
see page 5).
• Make sure that your computer is switched on.
• Your radio cannot play files which are restricted by Digital Rights Management (DRM).
• Make sure your music files are saved as a supported file format: MP2, MP3, WMA4, WMA7,
WMA8, WMA9, AAC (including .m4a) or Real Audio.
support.pure.com
Visit for further help, step-by-step guides, and downloads
.
17