Support - Axis Q6034 User Manual

Support

Support Overview
The Support Overview page provides valuable information on troubleshooting and contact information, should you require
technical assistance.
System Overview
System Overview is an overview of the camera's status and settings. Information that can be found here includes the
camera's firmware version, IP address, security, event and image settings and recent log items. Many of the captions are also
links to the proper Setup page to conveniently make adjustments in the camera's settings.
Logs & Reports
When contacting Axis support, please be sure to provide a valid
Server Report with your query. The Access Log is automatically
included in the server report.
Information
The Server Report and Parameter List may prove useful when
troubleshooting a problem or when contacting the Axis support.
• System Log - Provides information about system
events.
Access Log - By default, the Access Log lists all
•
failed attempts to access the camera but can be
configured to list all connections to the camera,
whether successful or not. Go to Support > Logs & Reports > Configuration and select the desired level of
information from the list. See below for more information. The Access Log is useful for various purposes such as
tracking all access to the camera, system analysis and troubleshooting.
• Server Report - Provides information about the server status and should always be included when requesting
support.
Parameter List - Shows the unit's parameters and their current settings.
•
Connection List - Lists all clients that are currently accessing video and audio. It is also used for system analysis
•
and troubleshooting.
• Crash Report – Generates an archive with debugging information. Note that the report takes several minutes to
generate.
Configuration
From the drop-down lists, select the size and level of information to be added to the System Log and Access Log files.
The default information level for the Access Log is set to Critical & Warnings, i.e. failed connections. However, in an error
situation and when requesting support, set it to the highest information level Critical & Warnings & Info.
For the Log Level for Email, select from the drop-down list the level of information to send as email and enter the destination
email address.
AXIS Q6034 - System Options
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