Axis 5400+ User Manual page 130

Troubleshooting
Axis Support
Server Report
SNMP Device Index
130
In order to obtain optimal support from Axis support technicians, please
follow these instructions when filling in and submitting a Support
question.
1. Go to the print server's Web pages by typing the print server's IP address
in the Address/Location field of your Web browser.
2. Go to Admin | Support. Click the Server Report link. A new window will
open.
3. Save the Server report as an HTML file (with an .html file extension) and go
to the Axis Web site.
4. Choose Support and report your case, attaching the Server Report.
If you are using the TCP/IP protocol, check that the SNMP Device Index is
correct. See "SNMP Device Index" on page 151.
AXIS 5400+ / AXIS 5600+ User's Manual