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Troubleshooting
Problem:
Windows doesn't detect the camera when you plug it into the USB
port.
Solution: When you plug in the camera after installing the drivers and soft-
ware, Windows will detect the camera and begin installing the drivers for the
Velocity Connect. If you are getting no response from Windows when you
plug the camera in, this can be a sign that your USB port is not configured
properly, is disabled, or has malfunctioned.
If your motherboard requires a cable to connect the USB port, make sure that
it is plugged in correctly. If you are not sure of the proper configuration, please
contact your system or motherboard manufacturer. If your USB controller is
not listed in the Device Manager, enable it in your system BIOS. Try using
the camera on another system to verify that the camera is working properly.
Problem:
When you plug the Velocity Connect into the USB port, this
message appears: "HI-SPEED USB Device Plugged into non-HISPEED USB
Hub"
Solution: This message will appear if you plugged the camera into a USB
1.1 port. Make sure that you have a USB 2.0 port on your computer and the
camera is plugged into a USB port. The camera will function in a USB 1.1
port, however, some of the camera functions and resolutions will not be
available.
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