Appendix; Troubleshooting - First Alert DWH-471 User Manual

APPENDIX

8

TROUBLESHOOTING

TROUBLESHOOTING
e
rror
System is not receiving power
or is not powering up
The receiver and cameras are
on but there is no image on the
screen
Live View Screen has no icons
SD Card is not detected by the
system
There is no picture on selected
channels/camera picture is not
being displayed
At night, only white appears on
the screen
A black and white image ap-
pears at night
The system will not record
under SCHEDULE/MOTION
detection setting
SD Card is full (0% remaining)
and the unit is no longer record-
ing. "MEMORY FULL PLEASE
FORMAT" is on the screen.
The recording on the DVR ap-
pears but does not have sound
Channel(s) disappear during
auto or manual scan
Poor image quality
Low or unstable signal
Audio Feedback
p c
oSSible auSe
Cable from power adapter is loose or
is unplugged. No power at electrical
outlet.
Screen lock may be on.
Screen lock may be on.
SD Card is not formatted
Camera out of range
Camera not "Paired"
Signal is blocked
The power supply for the camera is not
plugged in
No power being received at the electri-
cal outlet
The camera's infra-red LEDs shine
invisible light that reflects of surfaces
such as glass causing white light
This is normal operation for night vision
System not set up correctly or memory
card is missing
Memory Card Full
Mute is on and more than one camera
is activated
Channel(s) has been turned OFF
Interference
Antenna direction is limited
Signal has been blocked
Strong radio signal nearby
Strong electromagnetic interference
nearby
Camera and receiver are too close
Page 36
TROUBLE
SHOOTING
S
olutionS
• Confirm that all cables are connected correctly.
• Confirm that the power adapter is securely connected to the back of the unit.
• Confirm power is on at electrical outlet.
• Tap the Power button to unlock the screen.
• Disable Screen Auto-lock
• Tap the Power button to unlock the screen.
• Disable Screen Auto-lock
• Format SD card per instructions.
• Locate camera closer to receiver.
• Connect camera through Camera Pairing menu.
• If possible, remove major obstacles in between the camera and the receiver.
Or, relocate the camera to another location.
• Confirm camera power supply is connected correctly.
• Confirm power is on at electrical outlet
• Place the camera on the other side of windows to try to improve the night
vision or place in a well lit area.
• No action required.
• Ensure correct DATE AND TIME has been set and the Record Schedule setup
correctly.
• Ensure the memory card is inserted into DVR and formatted
• Re-format memory card.
• Turn Mute off and activate only one camera. This feature is used to record
images without sound for legal purposes. See page 17 for audio recording
caution statement and details.
• Turn Camera (s) ON in Camera Setup menu.
• Place the camera and/or receiver antenna at a new angle or readjust its posi-
tion to make an improvement.
• Remove obstacles between the camera and receiver that might affect the
signal (e.g., furniture, cabinets, and walls.)
• Relocate the camera closer to the receiver.
• Adjust the camera antenna and receiver position
• If possible, remove major obstacles in between the camera and receiver. Or,
relocate the camera to another location.
• Keep WIFI router away from the camera and/or receiver.
• Keep active appliances such as hair dryers, heat fans, air conditioners, water
pumps, or microwave ovens away from the camera and/or receiver.
• The camera has a high sensitivity microphone. Keep the camera at least
10 feet away from the receiver. If the camera must be within 10 feet of the
receiver, keep the volume down.