Support - Axis Q1910 User Manual

Default - The default button should be used with caution. Click this returns the camera's setting to the factory default values
(including the IP address).
Upgrade Server - See Upgrading the firmware, on page 50.

Support

Support Overview
The Support Overview page provides valuable information on troubleshooting and contact information, should you require
technical assistance.
System Overview
System Overview provides an overview of the camera's status and settings. Information that can be found here includes the
camera's firmware version, IP address, security, event and image settings and recent log items. Many of the captions are also
links to the proper Setup page to conveniently make adjustments in the camera's settings.
Logs & Reports
When contacting Axis support, please be sure to provide a valid Server Report with your query. The Access Log is automatically
included in the server report.
Information
The Server Report and Parameter List may prove useful
when troubleshooting a problem or when contacting Axis
support.
System Log - Provides information about
•
system events.
Access Log - By default, the Access Log lists all
•
failed attempts to access the camera but can
be configured to list all connections to the
camera, whether successful or not. Go to
Support > Logs & Reports > Configuration
and select the desired level of information from
the list. See below for more information. The
Access Log is useful for various purposes such
as tracking all access to the camera, system
analysis and troubleshooting.
• Server Report - Provides information about the server status and should always be included when requesting
support.
Parameter List - Shows the unit's parameters and their current settings.
•
Connection List - Lists all clients that are currently accessing video and audio. It is also used for system analysis
•
and troubleshooting.
• Crash Report – Generates an archive with debugging information. Note that the report takes several minutes to
generate.
Configuration
From the drop-down lists, select the level of information to be added to the System Log and Access Log files and the
permitted size of the log files.
The default information level for the Access Log is set to Critical & Warnings, i.e. failed connections. However, in an error
situation and when requesting support, set it to the highest information level - Critical & Warnings & Info.
For the Log Level for Email, select from the drop-down list the level of information to send as email and enter the destination
email address.
AXIS Q19 Series - System Options
47