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For more information
Online support
For 24/7 help and support with Mio products, visit our Technical Support
website at: www.mio.com
Caring for your Mio
Taking good care of your Mio will ensure trouble-free operation and reduce the
risk of damage to your Mio:
• Keep your Mio away from excessive moisture and extreme temperatures.
• Avoid exposing your Mio to direct sunlight or strong ultraviolet light for
extended periods of time.
• Do not place anything on top of your Mio or drop objects on your Mio.
• Do not drop your Mio or subject it to severe shock.
• Do not subject your Mio to sudden and severe temperature changes. This
could cause moisture condensation inside the unit, which could damage
your Mio. In the event of moisture condensation, allow your Mio to dry out
completely before use.
• The screen surface can easily be scratched. Avoid touching it with sharp
objects. Non-adhesive generic screen protectors designed specifically for
use on portable devices with LCD panels may be used to help protect the
screen from minor scratches.
• Never clean your Mio when it is turned on. Use a soft, lint-free cloth to wipe
the screen and the exterior of your Mio.
• Do not use paper towels to clean the screen.
• Never attempt to disassemble, repair or make any modifications to your
Mio. Disassembly, modification or any attempt at repair could cause
damage to your Mio and even bodily injury or property damage and will void
any warranty.
• Do not store or carry flammable liquids, gases or explosive materials in the
same compartment as your Mio, its parts or accessories.
• Do not expose your Mio to extreme heat or direct sunlight for prolonged
periods. Overheating may damage your Mio.
About your heart rate monitor and accessories:
• Clean with a mild soap and water solution, dry with towel.
• Do not use alcohol or any abrasive material when cleaning the accessories.
• Rinse the strap under running water.
• Do not expose the accessories to extreme heat or direct sunlight for
prolonged periods.
• Store the accessories in a cool and dry place.
• The estimated average battery lifespan of the accessories is 2 years. If your
accessory stops working, replace with a new battery.
• Remove the battery from the accessories before long-term storage.
Troubleshooting
Problems
Solutions
Your Mio does not turn on
The remaining battery power may be too low to run your
when using battery power.
Mio. Charge the battery.
Screen responds slowly.
Make sure that your Mio is not running out of battery
power. If the problem still persists, reset your Mio.
Screen freezes.
Restart your Mio.
Screen is hard to read.
Make sure that the backlight of the display is set to a high-
enough brightness.
Cannot establish a
Make sure that your Mio and your computer are both
connection with a
turned on before trying to establish a connection.
computer.
Make sure that the cable is securely plugged into the USB
port on your computer and on your Mio. Connect the USB
cable directly to your computer — do not run the cable
through a USB hub.
Reset your Mio before connecting the cable. Always
disconnect your device before you restart your computer.
Note: If you encounter a problem you cannot solve, contact an authorised service centre
for assistance.
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