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3. How do you manually uninstall the Grandstream video viewer add-on for IE?
Please follow these steps to uninstall the add-on:
1.
Delete the GSViewerX Control from C:\WINDOWS\Downloaded Program Files directory
2.
Delete GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx, hi_h264dec_w.dll,
lik_VoiceEngine_dll.dll and GSViewerX.inf from C:\WINDOWS\system32
4. Why can't I access the GXV-3662 web configuration interface?
Q 1: Is your internet service down?
A 1: Connect a PC to the internet to test the connection.
Q 2: Are the PC and the device in different subnets?
A 2: Check the subnet mask and default gateway of the device and PC.
Q 3: Is there a conflict with another IP address?
A 3: Try to change the IP address of the device.
Q 4: Has the HTTP port been changed?
A 4: Contact the administrator of the device for more information.
5. The GXV-3662 web configuration page is not displayed correctly in Internet
Explorer 8?
In IE8, Compatibility View might need to be enabled for the GXV-3662 web configuration
page to load properly. To enable compatibility view, open IE8, click Tools, Compatibility View
Setting, and add the GXV-3662 web configuration pages to the Compatibility View.
6. Why does IE indicate to install Grandstream Video Viewer add-on after a firmware
upgrade? The add-on was properly installed before the firmware upgrade process.
New firmware will often upgrade the add-on as well. To watch the live video stream, you must
install the newest version of the add-on.
7. How do you watch secondary video stream?
Login to the home page of the GXV-3662 web GUI, click Play to watch the video stream. To
watch a secondary video stream, right click on the video, and select Secondary Stream on
the pop-up menu. Try reinstalling the Grandstream Viewer add-on for IE if you cannot see the
video stream.
8. Why is audio missing from the recorded video when an alarm is triggered?
Please double check whether the device has an audio input connected.
GXV3662 has a MIC IN port for an audio input.
Firmware 1.0.1.22
Grandstream Networks, Inc. 03/2011
GXV3662 IP Camera
Page 33 of 36
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