Brother MFC-J825DW Basic User's Manual page 105

Printing (continued)
Difficulty
Colour Enhancement is not
working correctly.
Photo paper does not feed
correctly.
Machine feeds multiple pages.
There is a paper jam.
The paper jams when you use
duplex copy or duplex print.
Printed pages are not stacked
neatly.
Machine does not print from
® ®
Adobe Illustrator .
Ink is smudged or running when
using glossy photo paper.
When printing a disc, the Disc Tray
becomes dirty with ink.
Suggestions
If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Clean the paper pick-up rollers. (uuAdvanced User's Guide: Cleaning the paper
pick-up rollers)
Make sure the paper is loaded correctly in the paper tray. (See Loading paper and
other print media uu page 12.)
Make sure the paper length guide is set to the correct paper size. Do not extend
the paper tray when you load A5 or smaller size paper. (The extendable tray is
only available for some countries.) (See Printer jam or paper jam uu page 86.)
Use one of the jam prevention settings, Duplex1 or Duplex2.
For copying
uuAdvanced User's Guide: Duplex (2-sided) copying
For printing
uuSoftware User's Guide: Duplex / Booklet (Windows
uuSoftware User's Guide: Duplex Printing (Macintosh)
If paper jams often when using duplex copy or duplex print, the paper feed rollers
may be stained with ink. Clean the paper feed rollers. (uuAdvanced User's Guide:
Cleaning the paper feed rollers)
Make sure you are using the paper support flap.
(See Loading paper and other print media uu page 12.)
Try to reduce the print resolution.
uuSoftware User's Guide: Printing (Windows
uuSoftware User's Guide: Printing and Faxing (Macintosh)
Make sure to check the front and back of the paper. Place the glossy surface
(printing surface) face down. (See Paper Type uu page 21.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Use the application for label printing when you print the disc.
Adjust the print position.
uuSoftware User's Guide: Adjust the print position
Troubleshooting
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